Recommended dishes: French Dip, Roast Beef, Curly Fries
Abby W
The customer service I received today was the rudest I have ever experienced. I went through the drive-thru at about noon at your Madison Avenue location. It has been my go-to place at least three times a week for years, until now. Upon arriving in the Drive-Thru I was told to go ahead and order and I said okay thank you please hold on a minute. (Employees name is Amanda) Keep in mind there was nobody in front of me or behind me and very few in the dining area, so they were not busy at that time. When Amanda heard me say to please wait she scoffed. I thought this was slightly rude but didn't say anything and then pulled up to the window. I was getting my money out when she opened up and gave me, my total of about $10. I hadn't got into my purse yet so she slammed the window and walked away. Unfortunately the smallest bill I had at the time was $100, which I understand is an inconvenience, and I apologized about this. Amanda again scoffed, rolled her eyes and literally slammed the window and walked away. At this point, I knocked on the window she came back and I said I would like my money back please. She told me no he's getting it from the safe now. I told her no please I would like my money back as I was very dissatisfied with her attitudeband overall service. She came back with the money and I asked to speak with the manager and for her name. She was standing over the manager's shoulder the entire time smiling and laughing at me when I was talking to the manager. He didnt say anything to her about it and didnt even look at her. unfortunately I did not get his name but I was there at about noon on Tuesday afternoon. I I told him what had happened and she still was laughing and smiling. He then told me to pull around and he would come out and talk to me. I feel at this point he should have addressed the employee immediately. He quote said "I'm really sorry about that Amanda has been with me for a long time and I have never had an issue like this before." In my opinion this makes it much worse. He then told me sorry but we don't take big bills. I was kind of confused because the money at this point was completely beside the point it was about the employees attitude towards not just a customer but a person. I told him about the ordering experience her being patient and rude because I didn't have my money immediately ready and for the laughing and smiling while I was telling him my concerns. He was polite to me and apologetic however I am still very bothered by this experience and I just wanted to make sure that it was addressed properly. I will not be going back to this location and probably not the other which is unfortunate but I am appalled.
Atmosphere: 1
Food: 1
Service: 1
ren
Pretty good, just an Arby’s.
Atmosphere: 3
Food: 4
Service: 3
rick sanchez
Arby's is good, we love their curly fries! Chicken isn't the best or burger, but it's a nice change of pace. Honey mustard sauce is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno Bites, Curly Fries
megandrawz
w for giving me an extra crinkle fry in my curly fries and the roast beef sliders are amazingI would give a pic of the crinkle fry but I already ate it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Rob Wilkening
I stopped by Arby's to try their new Big Game Burger. It was very good and highly recommended. The cherry sauce added to the burger along with the other ingredients. I will be back for this burger!! The service by Marissa was great. The restroom and dining room was clean and condiment area was stocked up. They were ready for a rush! I stopped in at 4:43 pm. It appears they have some other new high end products to try as well. People may think this as just a roast beef sandwich restaurant, but they seem to be focused on quality, which is a good thing!
Atmosphere: 5
Food: 5
Service: 5
Karen Hansen
Love the food and service is always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Curly Fries
Great chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Great food. Nice parking, nice seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Slider
Great food. Nice parking, nice seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Slider
Great people, short wait for food but worth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Curly Fries
The customer service I received today was the rudest I have ever experienced. I went through the drive-thru at about noon at your Madison Avenue location. It has been my go-to place at least three times a week for years, until now. Upon arriving in the Drive-Thru I was told to go ahead and order and I said okay thank you please hold on a minute. (Employees name is Amanda) Keep in mind there was nobody in front of me or behind me and very few in the dining area, so they were not busy at that time. When Amanda heard me say to please wait she scoffed. I thought this was slightly rude but didn't say anything and then pulled up to the window. I was getting my money out when she opened up and gave me, my total of about $10. I hadn't got into my purse yet so she slammed the window and walked away. Unfortunately the smallest bill I had at the time was $100, which I understand is an inconvenience, and I apologized about this. Amanda again scoffed, rolled her eyes and literally slammed the window and walked away. At this point, I knocked on the window she came back and I said I would like my money back please. She told me no he's getting it from the safe now. I told her no please I would like my money back as I was very dissatisfied with her attitudeband overall service. She came back with the money and I asked to speak with the manager and for her name. She was standing over the manager's shoulder the entire time smiling and laughing at me when I was talking to the manager. He didnt say anything to her about it and didnt even look at her. unfortunately I did not get his name but I was there at about noon on Tuesday afternoon. I I told him what had happened and she still was laughing and smiling. He then told me to pull around and he would come out and talk to me. I feel at this point he should have addressed the employee immediately. He quote said "I'm really sorry about that Amanda has been with me for a long time and I have never had an issue like this before." In my opinion this makes it much worse. He then told me sorry but we don't take big bills. I was kind of confused because the money at this point was completely beside the point it was about the employees attitude towards not just a customer but a person. I told him about the ordering experience her being patient and rude because I didn't have my money immediately ready and for the laughing and smiling while I was telling him my concerns. He was polite to me and apologetic however I am still very bothered by this experience and I just wanted to make sure that it was addressed properly. I will not be going back to this location and probably not the other which is unfortunate but I am appalled.
Atmosphere: 1
Food: 1
Service: 1
Pretty good, just an Arby’s.
Atmosphere: 3
Food: 4
Service: 3
Arby's is good, we love their curly fries! Chicken isn't the best or burger, but it's a nice change of pace. Honey mustard sauce is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeno Bites, Curly Fries
w for giving me an extra crinkle fry in my curly fries and the roast beef sliders are amazingI would give a pic of the crinkle fry but I already ate it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
I stopped by Arby's to try their new Big Game Burger. It was very good and highly recommended. The cherry sauce added to the burger along with the other ingredients. I will be back for this burger!! The service by Marissa was great. The restroom and dining room was clean and condiment area was stocked up. They were ready for a rush! I stopped in at 4:43 pm. It appears they have some other new high end products to try as well. People may think this as just a roast beef sandwich restaurant, but they seem to be focused on quality, which is a good thing!
Atmosphere: 5
Food: 5
Service: 5
Love the food and service is always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Roast Beef, Curly Fries
Restaurantji Recommends
We got everything we ordered. The food was good. The staff was friendly,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby
Had the Reuben sandwich, was excellent. Also had the orange shake, was to die for! Highly recommend both.
Atmosphere: 5
Food: 5
Service: 5
No complaints, the food and customer service is always great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Slider, Greek Gyro, Roast Beef, Chicken Slider, Curly Fries
Why did they take away the ham and cheese sandwich?
Great food great customer service and clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries