I really enjoy the hot sandwiches potbelly offers at other locations. I have only ever been through the drive through at other locations. I walk in for the first time and I am treated like an inconvenience as a customer. A little older lady "helped" me which was more like rolling of eyes and general unfriendliness. I will not be coming back to this location as it appears that they do not want customers.
Atmosphere: 1
Food: 5
Service: 1
MicKayla Lizama
Usually love potbelly, but my sandwich must have been bad as I have food poisoning. My partner also feels off but is not as ill. This is the second time after coming to the maple grove location I have felt off after eating, but the first throwing up and ill instance
Myles Long
The manager Brad Kohler is a piece of work. Very rude to customers and even his staff. Tells sexist jokes in front of customers, thinks it's funny to pick on people special needs, gay and Trans people. Overheard him yelling at his staff that "they aren't paid to think" . I feel very bad for the staff that work with him and the customers that encounter him. Very unprofessional and unpleasant. I love the food but will not be going back to this location till its under new and better management.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Meatball
Tammy bear
Food is great but the store is filthy and customer service is terrible the manager Brad is rude and impatient. He also bullies his staff and says very sexist jokes while customers are present. Brad thinks it's funny to pick on special needs persons, extremely inappropriate and
Atmosphere: 1
Food: 4
Service: 1
Tamara Mulroy
I started working here in November 2023 Jayson And Tiffany Ran The Store It Was Amazing. Right Before Christmas Brad Kohler Took Over And The Store and it went To Hell. The back room flooded to where the sewer was backing up as we walked in puddles walking in the doors and the walk-in coolers sewer drainage was backed up in the dish sinks. The plumber came and they were GREAT Fixed The backup witch was caused by the grease trap.. When they left Brad The GM filled up the sinks and washed dishes in it With Out Sanitizing the 3 compartment sinks. I Personally went behind him and sanitized the sinks and put All The Dishes He Already Tried TO Wash Back In The Dirty Dishes. And Then I Sanitized the sinks. Then Edge the asst.managwr Came Back And Said Oh Your Still Here? I Said Yes And Explained Why And He Said Ok So I Finished And Then Clocked Out. I came back in the 26th found out the ovens were broke and asked if I knew how to fix them I said no. So I called another store and asked Dan to walk me thru it he said we had to call a technician. I told Brad this and he got mad cause I tried to help and yelled at me. Asked me who the hell I thought I was? Told me that wasn't my role cause I tried to get it fixed. he didn't for 4 days. The Next Day I Got Put On Suspension which Was 12/27/2023 Now They're Saying I'm Discharged for insubordination/ anger issue. I called HR and never got a response tried to set up an appointment with the district manager and never got a call. so my question to y'all? If I delivered your food was I rude? If I helped you in the store was I rude? No , Cause I Wasn't. Noone can Say I Was Not Even The senior director Bryan of the company that met me can say I was rude. I'VE BEEN DOING THIS FOR 30+ YRS If Anything I helped And Apologized to MANY CUSTOMERS Cause The Store Manager Didn't Get Orders Out On Time Or Right.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Armstrong
Ordered catering from Maple Grove Potbelly for an employee event last week and our order never arrived. Called for 30+ minutes, no response. I wasn’t able to reach anyone until the day after, and they couldn’t even confirm what happened. I was told they would circle back, but all they did was give us a refund. At least we got that. I would avoid ordering catering from this location, very big disappointment.
Atmosphere: 1
Food: 1
Service: 1
Jessica Verdoorn
Oh Potbelly how I love you so but man you failed me today. After ordering on GrubHub at 1214pm today, I was left with no food at 118pm and two drivers who had showed up and left because of the wait and horrible communication.I understand you have online, in-store, and catering orders but maybe stop accepting them when you can keep up? Over an hour and my sandwich isn't even made? I had to go through the hassle of getting a refund from GrubHub (that was fun) and ordered Jimmy Johns. Let me tell you ..they were freaky fast.Really poor service today that will definitely make me think twice before suggesting Potbelly again for lunch ?
Food: 3
Service: 1
Joe Leaf
They were slammed with a bogo deal. Staff was great as were the sandwiches.
Atmosphere: 5
Food: 5
Service: 5
michelle carpentier
My boss wanted to buy my coworkers and I lunch, went online and ordered for everyone. The food was delivered, had coworkers order sprite but when I opened the bag it was all Coke. My soup was cold, and a coworker ordered double meat and did not get it. Called to speak with the manager who rudely let me know they were out of sprite and instead of calling to see what to substitute it for they just grabbed coke. I understand that they could have been busy but still. The reason for the review is the rude manager, this phone call was not the only interaction I had with him, after I submitted the order online I called to just confirm they had received the order and that was it, the person answering the phone whom I now am assuming was the manager was very rude at that point too. I get everyone has a bad day but seeing other reviews recently this must just be his behavior and he should not be interacting with customers if that is the case. Our office orders out lunch quite often and if the end result had been positive this establishment could have been one of the restaurants we ordered from frequently, but we will not give this location any more of our business or time.
Food: 3
Service: 1
Brett Christianson
At about 6 p.m. on Dec 15th my wife and I entered the Potbelly Kitchen. We ordered 2 sandwiches, 1 cup of soup, a bag of chips and 2 shakes. Everything went fine with the sandwiches and we went to sit down and wait for the soup and shakes. 10 minutes later I went back up to check and was told not ready. did it again 10 minutes later and asked for the soup. Got the soup and our shakes were not ready. Finishing the soup and sandwiches I went up again - no shakes and they said they would do them now. I said, NO, get me the manager". He avoided me for 5 more minutes and then finally came up to the cash register. I said,"Skip the shakes - I'd like my money back." He started lipping off about me having a bad day and so on. I said no the worker didn't have the right tools for ice cream frozen that hard." The angered him even more and he was finally able in three tries to return my shake money." Continuing his snide comments he stormed away. Everybody has a bad day but obviously that manager is in the wrong position. Other customers asked me about what he had said as we left the store.
I was craving a cookies and cream shake but they were out of milk so i wanted to cry.
Atmosphere: 2
Food: 4
Service: 3
Stacy A.
I was in the area and had a craving for a sandwich. I don't get potbelly very often but after coming to this location I don't think I will in a long time. I ordered ahead and walked over; I want to point out that this was early, before the lunch rush. I got to Potbelly when the app said my food would be ready and ended up waiting another 10-15 minutes even though it was not busy. Once I got the food I was very disappointed because my sandwich was burned; it left a bad taste in my mouth (literally and figuratively). Anyways, maybe I should try a different location some other time but it will probably be a while.
Joe Y.
I was craving Potbelly's Italian sub while doing some after Christmas shopping so we stopped in for a quick lunch. There was a line of about 6 people, but it moved fast. The employees were very efficient. We upgraded to the meal deal with chips and a large soda. Unfortunately, the soda machine had no carbonation which we didn't realize until we had already paid. In a hope that they could fix it, I mentioned it to the manager. They were very much aware of the issue even prior to us paying for large drinks. They did let us grab a bottle of Diet Coke out of the cooler...but not as good as fountain pop. The sandwich was overall good and satisfied my craving for a while. The Zappos chips were very good and I love the selection of flavors they have. Overall, it was an okay experience ruined by the bad fountain pop.
Brett C.
At about 6 p.m. on Dec 15th my wife and I entered the Potbelly Kitchen. We ordered 2 sandwiches, 1 cup of soup, a bag of chips and 2 shakes. Everything went fine with the sandwiches and we went to sit down and wait for the soup and shakes. 10 minutes later I went back up to check and was told not ready. did it again 10 minutes later and asked for the soup. Got the soup and our shakes were not ready. Finishing the soup and sandwiches I went up again - no shakes and they said they would do them now. I said, NO, get me the manager". He avoided me for 5 more minutes and then finally came up to the cash register. I said,"Skip the shakes - I'd like my money back." He started lipping off about me having a bad day and so on. I said no the worker didn't have the right tools for ice cream frozen that hard." The angered him even more and he was finally able in three tries to return my shake money." Continuing his snide comments he stormed away. Everybody has a bad day but obviously that manager is in the wrong position. Other customers asked me about what he had said as we left the store.
Barry Anderberg
They have a sign promising you won't wait for more than 8 minutes. I waited closer to fifteen minutes. The employees making the sandwiches could work on their people skills. The girl at the register was friendly. The food was excellent.
I really enjoy the hot sandwiches potbelly offers at other locations. I have only ever been through the drive through at other locations. I walk in for the first time and I am treated like an inconvenience as a customer. A little older lady "helped" me which was more like rolling of eyes and general unfriendliness. I will not be coming back to this location as it appears that they do not want customers.
Atmosphere: 1
Food: 5
Service: 1
Usually love potbelly, but my sandwich must have been bad as I have food poisoning. My partner also feels off but is not as ill. This is the second time after coming to the maple grove location I have felt off after eating, but the first throwing up and ill instance
The manager Brad Kohler is a piece of work. Very rude to customers and even his staff. Tells sexist jokes in front of customers, thinks it's funny to pick on people special needs, gay and Trans people. Overheard him yelling at his staff that "they aren't paid to think" . I feel very bad for the staff that work with him and the customers that encounter him. Very unprofessional and unpleasant. I love the food but will not be going back to this location till its under new and better management.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Meatball
Food is great but the store is filthy and customer service is terrible the manager Brad is rude and impatient. He also bullies his staff and says very sexist jokes while customers are present. Brad thinks it's funny to pick on special needs persons, extremely inappropriate and
Atmosphere: 1
Food: 4
Service: 1
I started working here in November 2023 Jayson And Tiffany Ran The Store It Was Amazing. Right Before Christmas Brad Kohler Took Over And The Store and it went To Hell. The back room flooded to where the sewer was backing up as we walked in puddles walking in the doors and the walk-in coolers sewer drainage was backed up in the dish sinks. The plumber came and they were GREAT Fixed The backup witch was caused by the grease trap.. When they left Brad The GM filled up the sinks and washed dishes in it With Out Sanitizing the 3 compartment sinks. I Personally went behind him and sanitized the sinks and put All The Dishes He Already Tried TO Wash Back In The Dirty Dishes. And Then I Sanitized the sinks. Then Edge the asst.managwr Came Back And Said Oh Your Still Here? I Said Yes And Explained Why And He Said Ok So I Finished And Then Clocked Out. I came back in the 26th found out the ovens were broke and asked if I knew how to fix them I said no. So I called another store and asked Dan to walk me thru it he said we had to call a technician. I told Brad this and he got mad cause I tried to help and yelled at me. Asked me who the hell I thought I was? Told me that wasn't my role cause I tried to get it fixed. he didn't for 4 days. The Next Day I Got Put On Suspension which Was 12/27/2023 Now They're Saying I'm Discharged for insubordination/ anger issue. I called HR and never got a response tried to set up an appointment with the district manager and never got a call. so my question to y'all? If I delivered your food was I rude? If I helped you in the store was I rude? No , Cause I Wasn't. Noone can Say I Was Not Even The senior director Bryan of the company that met me can say I was rude. I'VE BEEN DOING THIS FOR 30+ YRS If Anything I helped And Apologized to MANY CUSTOMERS Cause The Store Manager Didn't Get Orders Out On Time Or Right.
Atmosphere: 1
Food: 1
Service: 1
Ordered catering from Maple Grove Potbelly for an employee event last week and our order never arrived. Called for 30+ minutes, no response. I wasn’t able to reach anyone until the day after, and they couldn’t even confirm what happened. I was told they would circle back, but all they did was give us a refund. At least we got that. I would avoid ordering catering from this location, very big disappointment.
Atmosphere: 1
Food: 1
Service: 1
Oh Potbelly how I love you so but man you failed me today. After ordering on GrubHub at 1214pm today, I was left with no food at 118pm and two drivers who had showed up and left because of the wait and horrible communication.I understand you have online, in-store, and catering orders but maybe stop accepting them when you can keep up? Over an hour and my sandwich isn't even made? I had to go through the hassle of getting a refund from GrubHub (that was fun) and ordered Jimmy Johns. Let me tell you ..they were freaky fast.Really poor service today that will definitely make me think twice before suggesting Potbelly again for lunch ?
Food: 3
Service: 1
They were slammed with a bogo deal. Staff was great as were the sandwiches.
Atmosphere: 5
Food: 5
Service: 5
My boss wanted to buy my coworkers and I lunch, went online and ordered for everyone. The food was delivered, had coworkers order sprite but when I opened the bag it was all Coke. My soup was cold, and a coworker ordered double meat and did not get it. Called to speak with the manager who rudely let me know they were out of sprite and instead of calling to see what to substitute it for they just grabbed coke. I understand that they could have been busy but still. The reason for the review is the rude manager, this phone call was not the only interaction I had with him, after I submitted the order online I called to just confirm they had received the order and that was it, the person answering the phone whom I now am assuming was the manager was very rude at that point too. I get everyone has a bad day but seeing other reviews recently this must just be his behavior and he should not be interacting with customers if that is the case. Our office orders out lunch quite often and if the end result had been positive this establishment could have been one of the restaurants we ordered from frequently, but we will not give this location any more of our business or time.
Food: 3
Service: 1
At about 6 p.m. on Dec 15th my wife and I entered the Potbelly Kitchen. We ordered 2 sandwiches, 1 cup of soup, a bag of chips and 2 shakes. Everything went fine with the sandwiches and we went to sit down and wait for the soup and shakes. 10 minutes later I went back up to check and was told not ready. did it again 10 minutes later and asked for the soup. Got the soup and our shakes were not ready. Finishing the soup and sandwiches I went up again - no shakes and they said they would do them now. I said, NO, get me the manager". He avoided me for 5 more minutes and then finally came up to the cash register. I said,"Skip the shakes - I'd like my money back." He started lipping off about me having a bad day and so on. I said no the worker didn't have the right tools for ice cream frozen that hard." The angered him even more and he was finally able in three tries to return my shake money." Continuing his snide comments he stormed away. Everybody has a bad day but obviously that manager is in the wrong position. Other customers asked me about what he had said as we left the store.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I was craving a cookies and cream shake but they were out of milk so i wanted to cry.
Atmosphere: 2
Food: 4
Service: 3
I was in the area and had a craving for a sandwich. I don't get potbelly very often but after coming to this location I don't think I will in a long time. I ordered ahead and walked over; I want to point out that this was early, before the lunch rush. I got to Potbelly when the app said my food would be ready and ended up waiting another 10-15 minutes even though it was not busy. Once I got the food I was very disappointed because my sandwich was burned; it left a bad taste in my mouth (literally and figuratively). Anyways, maybe I should try a different location some other time but it will probably be a while.
I was craving Potbelly's Italian sub while doing some after Christmas shopping so we stopped in for a quick lunch. There was a line of about 6 people, but it moved fast. The employees were very efficient. We upgraded to the meal deal with chips and a large soda. Unfortunately, the soda machine had no carbonation which we didn't realize until we had already paid. In a hope that they could fix it, I mentioned it to the manager. They were very much aware of the issue even prior to us paying for large drinks. They did let us grab a bottle of Diet Coke out of the cooler...but not as good as fountain pop. The sandwich was overall good and satisfied my craving for a while. The Zappos chips were very good and I love the selection of flavors they have. Overall, it was an okay experience ruined by the bad fountain pop.
At about 6 p.m. on Dec 15th my wife and I entered the Potbelly Kitchen. We ordered 2 sandwiches, 1 cup of soup, a bag of chips and 2 shakes. Everything went fine with the sandwiches and we went to sit down and wait for the soup and shakes. 10 minutes later I went back up to check and was told not ready. did it again 10 minutes later and asked for the soup. Got the soup and our shakes were not ready. Finishing the soup and sandwiches I went up again - no shakes and they said they would do them now. I said, NO, get me the manager". He avoided me for 5 more minutes and then finally came up to the cash register. I said,"Skip the shakes - I'd like my money back." He started lipping off about me having a bad day and so on. I said no the worker didn't have the right tools for ice cream frozen that hard." The angered him even more and he was finally able in three tries to return my shake money." Continuing his snide comments he stormed away. Everybody has a bad day but obviously that manager is in the wrong position. Other customers asked me about what he had said as we left the store.
They have a sign promising you won't wait for more than 8 minutes. I waited closer to fifteen minutes. The employees making the sandwiches could work on their people skills. The girl at the register was friendly. The food was excellent.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: A Wreck