Today I ordered from the bk on 66th and nicollet in Minneapolis placed an order through there app didn't get half my order I went to get the rest of my order that was not in my order when delivered to me. I asked to speak with the manager one young man called him Jacob he looked at me from over his shoulder as I'm telling him the situation he walks over looks in the bag looks at the receipt and says its a 3rd party app n there's nothing he can do refused to give me the rest of my order had a very bad attitude with me then in my frustrated voice I asked well what am I supposed to feed my grand children the rest that's missing is there food he said he DIDN'T CARE! Then walked away from me then I ask if I can at least get my food fresher he told me NO again. Them tells the other young man to call security on me like really!!?? This is not how customer service is supposed to be I paid $40 for 2 whoopers and 2 fries is ridiculous!! I'm missing 2 cheeseburgers 8 piece nuggets and medium fries and large onion rings. I will be going back to speak with a day time manager his customer service is not good at all!!!!! Once I get my refund back I will be deleting the app and Will never return to this bk.
Managers name is Jacob located at the bk on 66th and Nicollet in the hub.
Atmosphere: 1
Food: 1
Service: 1
No name Need
Made my afternoon! Thank you for the help with the online order, I believe it was MOD but to gentleman who worked 10.27 you made my afternoon after very stressful day.
Atmosphere: 4
Food: 5
Service: 5
Maple Opichius
Ordered $30 in food. Fries were barely filled. Cold and I can see why she hid them underneath all the burgers I ordered. She probably took the rest of my fries home with her. As much as I love the King I think its time he came round with an iron fist to remind his restaurants why and whom is purchasing the food.
c marie
Play place here
Atmosphere: 5
Service: 5
Tonya Becker
This was the worst experience I have had. I ordered 1 Jr. Whopper, with no ketsup and mayo. Then 2 reg. Jr. Whopper's 2/$5. A large fries and medium rootbeer. They could not get that right, had 3 other people come over to help, then the manager. 5 people in total to take that order. It must have taken 1/2 hour it seemed. Never again!!
Atmosphere: 2
Food: 2
Service: 1
Daniel “DH2” Huerta Jr
Friendly cashier. My whopper was great.
Atmosphere: 5
Food: 5
Service: 5
Amy N Xiong
Visited a 24-hour location that claims to serve burgers in the morning, but they do not. The cashier was hard to understand, which made ordering more difficult. We ordered breakfast sandwiches, a pancake platter, and large hash browns. Unfortunately, my daughter’s pancakes had visible mold. Check your food before you leave! We received no receipt, not sure why.
The store floor was sticky and noticeably dirty, which added to an overall unpleasant experience. Would not return to this location.
Atmosphere: 1
Food: 1
Service: 2
Maximillian Dollar Klepnev
Best location I’ve been to! Feel like a king when you walk into this place (literally, it’s raised) Staff are super helpful and friendly
Atmosphere: 5
Food: 4
Service: 5
Nova Friday
Dirty and the play place needs to be shut down! My daughter fell through the net and and got a cut!!!!!!!This IS UNSAFE! MY DAUGHTER ALSO FOUND A GLOVE IN THE PLAY PLACE! 🤮 SHUT IT DOWN!
Nothing special. Subpar food that gets more expensive everytime I visit, but that's all BKs. It's very spacious, has a kiddie play area for those with kids. Bathrooms need some TLC for sure.
Atmosphere: 4
Food: 3
Service: 3
Handy Zee
Fast & professional & friendly
Atmosphere: 5
Food: 5
Service: 5
Crystal Malone
Drive through service good but busy at times
Food: 5
Service: 5
Antonio Palma
This Burger King restaurant in 66th street in Richfield is always clean. I have always have a good experience with customer service and food expectations.
Today I ordered from the bk on 66th and nicollet in Minneapolis placed an order through there app didn't get half my order I went to get the rest of my order that was not in my order when delivered to me. I asked to speak with the manager one young man called him Jacob he looked at me from over his shoulder as I'm telling him the situation he walks over looks in the bag looks at the receipt and says its a 3rd party app n there's nothing he can do refused to give me the rest of my order had a very bad attitude with me then in my frustrated voice I asked well what am I supposed to feed my grand children the rest that's missing is there food he said he DIDN'T CARE! Then walked away from me then I ask if I can at least get my food fresher he told me NO again. Them tells the other young man to call security on me like really!!?? This is not how customer service is supposed to be I paid $40 for 2 whoopers and 2 fries is ridiculous!! I'm missing 2 cheeseburgers 8 piece nuggets and medium fries and large onion rings. I will be going back to speak with a day time manager his customer service is not good at all!!!!! Once I get my refund back I will be deleting the app and Will never return to this bk.
Managers name is Jacob located at the bk on 66th and Nicollet in the hub.
Atmosphere: 1
Food: 1
Service: 1
Made my afternoon! Thank you for the help with the online order, I believe it was MOD but to gentleman who worked 10.27 you made my afternoon after very stressful day.
Atmosphere: 4
Food: 5
Service: 5
Ordered $30 in food. Fries were barely filled. Cold and I can see why she hid them underneath all the burgers I ordered. She probably took the rest of my fries home with her. As much as I love the King I think its time he came round with an iron fist to remind his restaurants why and whom is purchasing the food.
Play place here
Atmosphere: 5
Service: 5
This was the worst experience I have had. I ordered 1 Jr. Whopper, with no ketsup and mayo. Then 2 reg. Jr. Whopper's 2/$5. A large fries and medium rootbeer. They could not get that right, had 3 other people come over to help, then the manager. 5 people in total to take that order. It must have taken 1/2 hour it seemed. Never again!!
Atmosphere: 2
Food: 2
Service: 1
Friendly cashier. My whopper was great.
Atmosphere: 5
Food: 5
Service: 5
Visited a 24-hour location that claims to serve burgers in the morning, but they do not. The cashier was hard to understand, which made ordering more difficult. We ordered breakfast sandwiches, a pancake platter, and large hash browns. Unfortunately, my daughter’s pancakes had visible mold. Check your food before you leave! We received no receipt, not sure why.
The store floor was sticky and noticeably dirty, which added to an overall unpleasant experience. Would not return to this location.
Atmosphere: 1
Food: 1
Service: 2
Best location I’ve been to!
Feel like a king when you walk into this place (literally, it’s raised)
Staff are super helpful and friendly
Atmosphere: 5
Food: 4
Service: 5
Dirty and the play place needs to be shut down! My daughter fell through the net and and got a cut!!!!!!!This IS UNSAFE! MY DAUGHTER ALSO FOUND A GLOVE IN THE PLAY PLACE! 🤮 SHUT IT DOWN!
Atmosphere: 1
Food: 4
Service: 4
Not enough workers 😒
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Nothing special. Subpar food that gets more expensive everytime I visit, but that's all BKs. It's very spacious, has a kiddie play area for those with kids. Bathrooms need some TLC for sure.
Atmosphere: 4
Food: 3
Service: 3
Fast & professional & friendly
Atmosphere: 5
Food: 5
Service: 5
Drive through service good but busy at times
Food: 5
Service: 5
This Burger King restaurant in 66th street in Richfield is always clean. I have always have a good experience with customer service and food expectations.
Atmosphere: 5
Food: 5
Service: 5
The lobby is never open in the mornings.
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