Very disappointing experience. I waited 47 minutes just to get through the drive-thru line, and then an additional 27 minutes sitting at the ordering speaker with no response at all. I repeatedly said “hello” and was never told to please wait or that the system was down, even though employees were wearing headsets. Assuming the speaker might be broken, I continued forward since there were cars ahead of me. When I reached the window to place my order, the employee told me she couldn’t help me because there were “other orders ahead of me,” which made no sense since I was the next car. She then closed the window on me and went to get the manager. The manager told me there had been cars waiting “all day,” which is unfortunate, but I had already waited over an hour at that point. He asked me to go back around the drive-thru again, even though the line was backed up nearly into the street. I asked if I could come inside to order and was told no, because they were only allowing DoorDash and Uber Eats pickups inside due to being behind. I got back in line and counted 26 cars in front of me. The manager did not offer any assistance, explanation, apology, or even a courtesy drink—just told me to wait again. The line was barely moving, and this was already my second time through. This was an extremely frustrating experience with very poor communication and customer service. I understand being busy, but completely ignoring customers and offering no solutions is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Taizaya Martin (Tai)
I’m extremely disappointed with my recent order. I spent over $40 and received barely half of what I paid for. I ordered the new SpongeBob adult Happy Meal, a SpongeBob Whopper, and an OG large Whopper meal. Instead, all I received were the tots, my pie, and the drinks.
On top of that, I was given two regular OG Whoppers instead of the SpongeBob Whoppers with the sponge bun that I specifically paid for. These meals are not cheap, and it’s unacceptable to receive the wrong items—especially when the themed meals were the entire reason for my visit.
I do not live close enough to drive back, so returning wasn’t an option.
Atmosphere: 1
Food: 1
Service: 1
Lucid Perception
Please build one in eden Prairie
Atmosphere: 5
Food: 5
Jason Rybak
What is the point of having hours if your lazy employees are just going to close early. Seems to me management needs to do a better job paying attention to their employees.
I guess i should have listed to my last review because I had another bad experience. Forgot the sauce for my chicken fingers and my chicken sandwich looks like it was sat one. Get it together burger king. Your going out of business because your quality is garbage. It will be a while before I come back, if ever.
Atmosphere: 1
Food: 1
Service: 1
Lisa
Stop there today because I was in a rush and was pleasantly surprised, a young man, i believe his name was allen, what's so refreshing compared to some of the younger workers at these fast foods, he was quick witted, mature for his age, very friendly, yet professional. I love burger king chicken sandwiches , and this one lived up to my exdictations
Atmosphere: 3
Food: 5
Service: 5
Brady Jordan
Both Burger Kings in the area seem to not be able to handle their customer load and arent the fastest of foods. With 4 cars in the drive through, 3 of us had to wait out front for our food. Don't go on a short lunch break.
Atmosphere: 3
Food: 4
Service: 2
Jamal Furat Mussa
I stood in the drive through line, waited 17mins up front where they told me to wait. No one came out, had to go back in the drive through line because door was locked. I was told that they gave my order to someone else. Okay, so now they will make my order again. 12mins later, came out with my order, my order was wrong, missing cheese, and no drink. This is my 3rd time here and now it’s my last. This location needs new management, new training and real customer service. I’ve had bad experiences at fast food places but this was the worst. I don’t know why their doors was locked when it’s 1pm on a Saturday. Go here at your own risk and good luck.
Atmosphere: 1
Food: 1
Service: 1
Claude Butnaru
Good service, clean restroom.
Dahir Aden
This people working not good people 😒
Atmosphere: 1
Food: 1
Service: 1
Golden Brown
My guy with the hair is alright 😁 I appreciate him!
Carrieann was so great! Very great customer service provided.
Atmosphere: 5
Food: 5
Service: 5
Steve Buchanan
When I go here I just use my phone app and do the drive thru ( this store no problem but at the 9008 Penn Ave store did have the website not working before - but came to this store & ordered just fine ) the 98 th Street store has been great!
Food: 5
Service: 5
Sheila Cole
New management has this place coming back up in the world.
Atmosphere: 5
Food: 4
Service: 5
Brian
The food got me and my girlfriend sick... I think it's because I asked for the the pop with no ice... 🤢🤢🤢
Atmosphere: 2
Food: 1
Service: 1
Tabi Trescott
Workers were very rude and not my order wrong, twice.. got yelled out for asking for my correct food. calling corporate after I send this post is very disrespectful and I'm not a Karen so there's no reason for them to be disrespectful.
Very disappointing experience.
I waited 47 minutes just to get through the drive-thru line, and then an additional 27 minutes sitting at the ordering speaker with no response at all. I repeatedly said “hello” and was never told to please wait or that the system was down, even though employees were wearing headsets.
Assuming the speaker might be broken, I continued forward since there were cars ahead of me. When I reached the window to place my order, the employee told me she couldn’t help me because there were “other orders ahead of me,” which made no sense since I was the next car. She then closed the window on me and went to get the manager.
The manager told me there had been cars waiting “all day,” which is unfortunate, but I had already waited over an hour at that point. He asked me to go back around the drive-thru again, even though the line was backed up nearly into the street. I asked if I could come inside to order and was told no, because they were only allowing DoorDash and Uber Eats pickups inside due to being behind.
I got back in line and counted 26 cars in front of me. The manager did not offer any assistance, explanation, apology, or even a courtesy drink—just told me to wait again. The line was barely moving, and this was already my second time through.
This was an extremely frustrating experience with very poor communication and customer service. I understand being busy, but completely ignoring customers and offering no solutions is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I’m extremely disappointed with my recent order. I spent over $40 and received barely half of what I paid for. I ordered the new SpongeBob adult Happy Meal, a SpongeBob Whopper, and an OG large Whopper meal. Instead, all I received were the tots, my pie, and the drinks.
On top of that, I was given two regular OG Whoppers instead of the SpongeBob Whoppers with the sponge bun that I specifically paid for. These meals are not cheap, and it’s unacceptable to receive the wrong items—especially when the themed meals were the entire reason for my visit.
I do not live close enough to drive back, so returning wasn’t an option.
Atmosphere: 1
Food: 1
Service: 1
Please build one in eden
Prairie
Atmosphere: 5
Food: 5
What is the point of having hours if your lazy employees are just going to close early. Seems to me management needs to do a better job paying attention to their employees.
I guess i should have listed to my last review because I had another bad experience. Forgot the sauce for my chicken fingers and my chicken sandwich looks like it was sat one. Get it together burger king. Your going out of business because your quality is garbage. It will be a while before I come back, if ever.
Atmosphere: 1
Food: 1
Service: 1
Stop there today because I was in a rush and was pleasantly surprised, a young man, i believe his name was allen, what's so refreshing compared to some of the younger workers at these fast foods, he was quick witted, mature for his age, very friendly, yet professional. I love
burger king chicken sandwiches , and this one lived up to my exdictations
Atmosphere: 3
Food: 5
Service: 5
Both Burger Kings in the area seem to not be able to handle their customer load and arent the fastest of foods. With 4 cars in the drive through, 3 of us had to wait out front for our food. Don't go on a short lunch break.
Atmosphere: 3
Food: 4
Service: 2
I stood in the drive through line, waited 17mins up front where they told me to wait. No one came out, had to go back in the drive through line because door was locked. I was told that they gave my order to someone else. Okay, so now they will make my order again. 12mins later, came out with my order, my order was wrong, missing cheese, and no drink. This is my 3rd time here and now it’s my last. This location needs new management, new training and real customer service. I’ve had bad experiences at fast food places but this was the worst. I don’t know why their doors was locked when it’s 1pm on a Saturday. Go here at your own risk and good luck.
Atmosphere: 1
Food: 1
Service: 1
Good service, clean restroom.
This people working not good people 😒
Atmosphere: 1
Food: 1
Service: 1
My guy with the hair is alright 😁 I appreciate him!
Restaurantji Recommends
Carrieann was so great! Very great customer service provided.
Atmosphere: 5
Food: 5
Service: 5
When I go here I just use my phone app and do the drive thru ( this store no problem but at the 9008 Penn Ave store did have the website not working before - but came to this store & ordered just fine ) the 98 th Street store has been great!
Food: 5
Service: 5
New management has this place coming back up in the world.
Atmosphere: 5
Food: 4
Service: 5
The food got me and my girlfriend sick... I think it's because I asked for the the pop with no ice... 🤢🤢🤢
Atmosphere: 2
Food: 1
Service: 1
Workers were very rude and not my order wrong, twice.. got yelled out for asking for my correct food. calling corporate after I send this post is very disrespectful and I'm not a Karen so there's no reason for them to be disrespectful.
Atmosphere: 3
Food: 2
Service: 1
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