I am very disappointed with a software change Caribou has made to its cash register system. The staff can no longer tell me how many rewards points I have when I place and order. Staff told me the software only tells them if I qualify for a size upgrade or a free drink. Very disappointing. Also, I have switched to ordering my Matcha Lattes at Starbucks. Starbuck's goes not charge extra for alternate milks of oat milk, soy milk or coconut milk. Your Caribou Matcha Lattes are approximately 30 to 40 cents more than Starbucks.
Anne Bell
Appreciated the staff person offered an alternative option when what I ordered wasn’t available.
Samantha Wood
Great staff and baristas. They take the time to get your order and deliver it with such care
Samuel Johnson
Usually, it's fine. It's a corporate coffee shop in Dwtn Minneapolis. What do you expect? Staff aren't terribly friendly but its usually just bc they're busy and they have rude clientele. I try not to be one of them.
But today was something else. The cashier was especially cold and dismissive. Wouldn't even look at me and then mis-entered my order. The barista then made the wrong drink. When I pointed it out, they apologized and made the right drink but wrong size. When I pointed THAT out, they got the right size, but huffed a bit and let me know I'm responsible for confirming my order on their screen. Fair enough. I apologize for the trouble. But then I try the drink and I'm pretty sure they just added water and steamed it.
I guess next time I'll order online so I don't have to deal with their staff mishearing me. Better yet, I'll just make my own coffee, so I don't have to deal with any of that.
Joe Roedl
US Bank location is super busy but friendly. Good, fresh, dark roast coffee and bakery goods. Tho the lids ARE put on right, sometimes they don't prevent spills over the rim as I walk back to the office. But that's an issue at the cup producer. 5 stars for the store and staff.
Atmosphere: 5
Food: 5
Service: 5
Chanda Satarupa
Vegetarian options: Yes
Parking: Mocha is my favourite
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Mango Black Iced Tea Growler, Iced Caramel High Rise, Ham Egg and Cheese Croissant Sandwich, Kids Frozen Cookies & Cream, Hot Crafted Press, Nitro Turtle Mocha
Dottie Kaye
The folks are FANTASTIC!!!! Of course this is the best coffee!!!!
Atmosphere: 5
Food: 5
Service: 5
Jessica Ellem
If you need caffeine, you will certainly find it here! My husband got the cold brew, and he really liked it! But it definitely has a high concentration of caffeine, so be warned. I had the new apple caramel shaken espresso, and it was really tasty and smooth. Highly recommend.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte
Rachael Obrien
Love the Apple crisp Caramel
Atmosphere: 4
Service: 4
Recommended dishes: Turtle Mocha, Iced Caramel High Rise
My experience is usually good, but Caribou has offered compensation for my review, so I'm submitting a completely neutral review. As such, this reflects the company more than this specific store location. In response to the response. I already emailed. Your response made me feel like you're working on technically following the rules, not actually being ethical. Definitely not ok in my book.
Atmosphere: 3
Food: 3
Service: 3
Vicki Doebbert
I tried the Berry Punch fruit shaker today. Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham Egg and Cheese Croissant Sandwich
Rodrigo Dos Santos
Came here during a morning rush and the staff were hustling and handling it like champs. Big props to the Thursday morning crew here.
Atmosphere: 3
Food: 4
Service: 5
Stephen Javens
The turtle mocha tastes like heaven and kicks like a barn mule. Definitely sufficient to stay awake through hours of conference calls and meetings.
Very friendly service.
I am very disappointed with a software change Caribou has made to its cash register system. The staff can no longer tell me how many rewards points I have when I place and order. Staff told me the software only tells them if I qualify for a size upgrade or a free drink. Very disappointing. Also, I have switched to ordering my Matcha Lattes at Starbucks. Starbuck's goes not charge extra for alternate milks of oat milk, soy milk or coconut milk. Your Caribou Matcha Lattes are approximately 30 to 40 cents more than Starbucks.
Appreciated the staff person offered an alternative option when what I ordered wasn’t available.
Great staff and baristas. They take the time to get your order and deliver it with such care
Usually, it's fine. It's a corporate coffee shop in Dwtn Minneapolis. What do you expect? Staff aren't terribly friendly but its usually just bc they're busy and they have rude clientele. I try not to be one of them.
But today was something else. The cashier was especially cold and dismissive. Wouldn't even look at me and then mis-entered my order. The barista then made the wrong drink. When I pointed it out, they apologized and made the right drink but wrong size. When I pointed THAT out, they got the right size, but huffed a bit and let me know I'm responsible for confirming my order on their screen. Fair enough. I apologize for the trouble. But then I try the drink and I'm pretty sure they just added water and steamed it.
I guess next time I'll order online so I don't have to deal with their staff mishearing me. Better yet, I'll just make my own coffee, so I don't have to deal with any of that.
US Bank location is super busy but friendly. Good, fresh, dark roast coffee and bakery goods. Tho the lids ARE put on right, sometimes they don't prevent spills over the rim as I walk back to the office. But that's an issue at the cup producer. 5 stars for the store and staff.
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Yes
Parking: Mocha is my favourite
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Mango Black Iced Tea Growler, Iced Caramel High Rise, Ham Egg and Cheese Croissant Sandwich, Kids Frozen Cookies & Cream, Hot Crafted Press, Nitro Turtle Mocha
The folks are FANTASTIC!!!! Of course this is the best coffee!!!!
Atmosphere: 5
Food: 5
Service: 5
If you need caffeine, you will certainly find it here! My husband got the cold brew, and he really liked it! But it definitely has a high concentration of caffeine, so be warned. I had the new apple caramel shaken espresso, and it was really tasty and smooth. Highly recommend.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte
Love the Apple crisp Caramel
Atmosphere: 4
Service: 4
Recommended dishes: Turtle Mocha, Iced Caramel High Rise
Restaurantji Recommends
My experience is usually good, but Caribou has offered compensation for my review, so I'm submitting a completely neutral review. As such, this reflects the company more than this specific store location.
In response to the response. I already emailed. Your response made me feel like you're working on technically following the rules, not actually being ethical. Definitely not ok in my book.
Atmosphere: 3
Food: 3
Service: 3
I tried the Berry Punch fruit shaker today. Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham Egg and Cheese Croissant Sandwich
Came here during a morning rush and the staff were hustling and handling it like champs. Big props to the Thursday morning crew here.
Atmosphere: 3
Food: 4
Service: 5
The turtle mocha tastes like heaven and kicks like a barn mule. Definitely sufficient to stay awake through hours of conference calls and meetings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha
Love it
Wheelchair accessibility: It's plenty big
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Frozen Cookies & Cream
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