Einstein Bros. Bagels

I want a refund. I called this place 5 times and got no response. All the doors were locked to get into the building to go here. I ordered 2 sandwiches and never got them. Directions to get in can be more clear.

Atmosphere: 1

Food: 1

Service: 1

We would like to inform you in writing that something very regrettable has happened regarding your services and products.

The other day, I visited two of your stores, and a staff member informed me that I could no longer purchase two or a dozen bagels from the menu. In addition, they said that they could not buy containers of cream cheese, but only through catering instead. These changes made it very difficult and very disappointing to purchase something that suited my needs.

To be honest, these responses seriously compromise customer convenience, and we can’t help but feel that your company doesn’t value our business. It led me to waste time and money and think it would be better to go to another bagel store, like Bagger's Bagels.

We are extremely disappointed by this situation. We look forward to future service improvements and listening to our customers' voices.

Thank you for your understanding and response.

Atmosphere: 5

Food: 5

Service: 5

Will “forget” multiple items. Despite tipping %20.

Food is always good but the older lady kind of tossed my bag at me instead of handing it to me and didn’t say a word to be not even “have a good day” poor customer service especially for a WF building

Atmosphere: 3

Food: 5

Service: 3

They are a good somewhat fast place to grab breakfast. The attendants have always been pleasant.

I put food as 3 starts because I really liked their fresh squeezed OJ, but they changed it. I think they are watering it down now. I only drank half of it because it was so bad and I won't order it again. Their other items seem good. Just regular bagels not anything special.

Atmosphere: 5

Food: 3

Service: 5

I ordered from Einstein Bros for a Corporate breakfast and received confirmation of the order and scheduled delivery, but unfortunately they never showed up. I also tried calling the store multiple times and no answer. I would beware if you placing orders for catering with this company/store.

Service: 1

I enjoy this place and the food is usually good, but my order is wrong almost every single time. They consistently add cheese when I've asked for it to be removed, and none of my customizations are ever done. Many of these requests are due to an allergy, which makes it even more frustrating. Overall, it’s really disappointing.

Atmosphere: 5

Food: 4

Service: 3

I purchased 6 bagels from this shop few weeks ago, they all spoiled next day. Felt like these were all old stock from few days ago. The store shouldn't sell old stocks just to get rid of their junk.
I will avoid visiting going forward.

Got me a bottled water and the maple french bread bagel with cream cheese. Very delicious food and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bottled - Dasani Water, Single Bagel with Shmear

So good

Atmosphere: 5

Food: 5

Service: 5

So good

The gentleman who was working this afternoon was very kind when I got my coffee. I didn’t catch his name but I appreciate it.

The gentleman who was working this afternoon was very kind when I got my coffee. I didn’t catch his name but I appreciate it.

I work downtown and come here for lunch almost everyday. The service is always great from the kind staff to the delicious food. Their egg bagel sandwiches are always so good! Would recommend

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Sandwiches

Could not hear the servers voice clearly. When speaking out names, I accidentally grabbed todd's order instead of sean . I would recommend that having your employees NOT speak through masks. I returned for my order, they seemed annoyed as I.
Happy

Atmosphere: 3

Food: 4

Service: 1