Rarely do rate franchises but this one deserves it for how poor the customer service was. Coffee shop employees are typically VERY HAPPY people and two employees at this one don’t say a single word to me behind what my name is. Just wow!
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Kids Hot Chocolate
Jeremy
Horrible location never makes anything right. Can't take orders right employ
Atmosphere: 1
Food: 1
Service: 1
mark hodder
This location was noisy when we visited.
It didn't help that the employees are YELLING out names when orders are ready. I get it that they yell to make sure everyone knows who's drinks are up... so that they are not taken by a third party. Apparently, people steal drinks if they are not picked up immediately.
Atmosphere: 4
Food: 5
Service: 4
KingDavid Sanner
The service is good but the management is not publicly trained I couldn't get her name cuz she had her name tag covered the heavier set lady she's their manager with a very snotty attitude
Atmosphere: 2
Food: 3
Service: 5
E. A. Cox
This is a very nice coffee place. Best of all, earn points in the club perks.
Atmosphere: 5
Food: 5
Service: 5
Zachary
Great nitro (I liked it more than Dunn bros actually, and I like that one too).
I like the lumberjack sandwich here.
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Sean Rafferty
The breakfast sandwiches "cannot have substitutions" according to the staff; likely means they just microwave premade frozen sandwiches. Also did not get the add-ins I ordered and when I told the person who made the coffee she just said "there is half and half over there." I didn't ask for half and half, I paid for and asked for another add in, they just did not care. Lastly, very long wait time for pretty average coffee.
Atmosphere: 3
Food: 2
Service: 1
Z N
Vanilla handcrafted press might be one of the best coffee drinks I’ve had.. Caribou coffee come to Long Island
Deepak Kumar
This establishment is very rude and racist. I got a mint condition a small. I asked to put an a medium cup and they said that they don’t do that, but I had my colleague went in there and did the same thing and his white and he got it in a medium cup instead of small.
Service: 1
Will Mische
It's always great to come in here and chill out on my days off or the many days I get layed off before a company hires me again. Ordered the Lemo Load and coffee. Both were Fab! Love the window views!
Don’t go there if you have any dietary restrictions, they can’t alter the sandwiches which I guess means they aren’t fresh.I can’t see how hard it would be to just not put a piece of cheese on there…even McDonald’s can do that. And the employee couldn’t even offer a recommendation they just stood there stared at me.
Dietary restrictions: Can’t alter the sandwiches if you have any dairy allergies.
Atmosphere: 1
Food: 1
Service: 1
Sara Pope
Everything I got on my order was wrong. EVEN THOUGH MY ORDER WAS TAPED ONTO THE CUP HOLDER!!!! My coffee wasn’t filled up all the way, I ordered a sausage egg and cheddar sandwich- never got that instead I got this hard orange wrap that looks disgusting, I ordered a strawberry overnight oats- never got that. When I tried calling the place and told them all of this, they tried blaming the Uber driver “switching” my sandwich even though the bag the wrap was in had a E/U (Uber eats) AND MY NAME ON IT STAPLED SHUT!!!! I paid 30$ for what? I HIGHLY DO NOT RECOMMEND THIS PLACE!!!! They couldn’t even take accountability for their wrongs.
Atmosphere: 1
Food: 1
Service: 1
James B
Staff makes this place, the layout is not a great design though
Rarely do rate franchises but this one deserves it for how poor the customer service was. Coffee shop employees are typically VERY HAPPY people and two employees at this one don’t say a single word to me behind what my name is. Just wow!
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Kids Hot Chocolate
Horrible location never makes anything right. Can't take orders right employ
Atmosphere: 1
Food: 1
Service: 1
This location was noisy when we visited.
It didn't help that the employees are YELLING out names when orders are ready. I get it that they yell to make sure everyone knows who's drinks are up... so that they are not taken by a third party. Apparently, people steal drinks if they are not picked up immediately.
Atmosphere: 4
Food: 5
Service: 4
The service is good but the management is not publicly trained I couldn't get her name cuz she had her name tag covered the heavier set lady she's their manager with a very snotty attitude
Atmosphere: 2
Food: 3
Service: 5
This is a very nice coffee place. Best of all, earn points in the club perks.
Atmosphere: 5
Food: 5
Service: 5
Great nitro (I liked it more than Dunn bros actually, and I like that one too).
I like the lumberjack sandwich here.
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
The breakfast sandwiches "cannot have substitutions" according to the staff; likely means they just microwave premade frozen sandwiches. Also did not get the add-ins I ordered and when I told the person who made the coffee she just said "there is half and half over there." I didn't ask for half and half, I paid for and asked for another add in, they just did not care. Lastly, very long wait time for pretty average coffee.
Atmosphere: 3
Food: 2
Service: 1
Vanilla handcrafted press might be one of the best coffee drinks I’ve had.. Caribou coffee come to Long Island
This establishment is very rude and racist. I got a mint condition a small. I asked to put an a medium cup and they said that they don’t do that, but I had my colleague went in there and did the same thing and his white and he got it in a medium cup instead of small.
Service: 1
It's always great to come in here and chill out on my days off or the many days I get layed off before a company hires me again. Ordered the Lemo Load and coffee. Both were Fab! Love the window views!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original
Restaurantji Recommends
Great coffee and fast service.
Atmosphere: 5
Food: 5
Service: 5
Clean, fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Don’t go there if you have any dietary restrictions, they can’t alter the sandwiches which I guess means they aren’t fresh.I can’t see how hard it would be to just not put a piece of cheese on there…even McDonald’s can do that. And the employee couldn’t even offer a recommendation they just stood there stared at me.
Dietary restrictions: Can’t alter the sandwiches if you have any dairy allergies.
Atmosphere: 1
Food: 1
Service: 1
Everything I got on my order was wrong. EVEN THOUGH MY ORDER WAS TAPED ONTO THE CUP HOLDER!!!! My coffee wasn’t filled up all the way, I ordered a sausage egg and cheddar sandwich- never got that instead I got this hard orange wrap that looks disgusting, I ordered a strawberry overnight oats- never got that. When I tried calling the place and told them all of this, they tried blaming the Uber driver “switching” my sandwich even though the bag the wrap was in had a E/U (Uber eats) AND MY NAME ON IT STAPLED SHUT!!!! I paid 30$ for what? I HIGHLY DO NOT RECOMMEND THIS PLACE!!!! They couldn’t even take accountability for their wrongs.
Atmosphere: 1
Food: 1
Service: 1
Staff makes this place, the layout is not a great design though
Atmosphere: 2
Food: 3
Service: 5
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