Very friendly staff and great service coffee was awesome
Todd E Monson
Excellent service! Bright, professional, customer-oriented people - well done! And thank you!
Zy Strowder
I’m visiting from out of town and had a very disappointing experience at this Caribou Coffee location. My wife and daughter placed an online order, which showed it was “made at 10:22.” Despite that, we didn’t receive our order until 11:03—only after I asked about it a second time.
During that entire time, several orders placed after ours were called out and handed out. When I first asked about our order, we were told they would call it when it was ready. But they never did. When I followed up again, I was told that we’re supposed to ask for online orders—which was frustrating and unclear.
To make matters worse, the drinks were completely melted and watered down by the time we got them. The staff was extremely rude, dismissive, and unprofessional—playing around behind the counter and clearly not taking customer service seriously. This was especially disappointing because the café wasn’t even busy at the time.
Overall, this experience left a really negative impression. We won’t be returning to this location
Charlene Rock
I ordered a peach black sparkling. It was flat and tasted like syrup 😞 so disappointed.
Y Richmond
I wanted an iced decaf coffee. I was told we don't have that. I ordered decaf coffee with a cup of ice. I ordered several other drinks and breakfast items total around 54.00. I was then told the ice cup is the small cup on the island, there were none so the cashier went to get some. I was given a small cup. I asked about purchasing a regular cup with ice and was told we can't do that. This was the most absurd thing I have ever heard and if I didn't have children with me that were hungry.I would have went somewhere else. Now that I know will definitely not patronize Caribou Coffee again. Horrible customer service.
Liz
Best caprese sandwich of my LIFE! Very small place, a bit difficult to get around inside.
Vegaly Pulido
I visit this place 3 times a week at different times and I usually see people studying or interviewing or working and reading this case. It is a very noisy and scandalous place because of the people who work there. And also very unfriendly and with little empathy.
Andrew Alcott
Odd vibe in there with an odd bunch of employees running the place
Michael Brown
If you haven't been here in a few years, you'll notice some changes to the atmosphere in this stalwart at the south end of Nicollet Avenue's 'Coffee Corridor'. As with Starbucks now, the original European coffee shop aesthetic of a community meeting place where you might stay a while has been abandoned. I remember armchairs, a couch, a working fireplace, and two single user bathrooms each for men and women. I also remember those comfy spaces and bathrooms being commandeered by aggressive indigency and getting accosted for money at the entrance and exit. The Starbucks at 5th and Marquette ultimately had to close because of regular assaults to staff and customers, including myself, from street thugs. Such was (and still is to a great extent) the state of woke Minneapolis, and no one was allowed to complain. With the new political climate, however, reality is starting to be recognized with policies that while not exactly new, just weren't being enforced. Like not allowing in-store loitering and aggressive panhandling, and only giving restroom codes to actual paying customers. Also changing the furniture to something just comfortable enough to eat and go. As a Starbucks patron practically since they came to Minnesota in 1988, I grudgingly recognize the coffee and food offered by Caribou, which had it's start in Edina in 1992, is a bit more interesting. The Turkey Provalone looks nothing like the picture though. However, the staff has never been particularly friendly and the process of taking and delivering orders is frustratingly inefficient. A recent order of a plain coffee and unprepared bagel took a 15 minutes wait in a 3 person line and 20 minutes more to 'prepare'. At the 100 Hennepin Ave Starbucks a 20 person line would involve about a 5 minute wait with multiple order takers and coffee would have been poured and the bagel grabbed by the person ringing me up for a one minute preparation. And as mentioned by other reviewers, Caribou staff aren't big on special requests, like taking the cheese off a sandwich before zapping it, which Starbucks would be happy to do. Caribou just doesn't have the cool factor to get away with a belligerent staff like Spyhouse does. Name tags are either not worn or disguised. Prices for basic items like the various brewed coffee sizes or bagel options aren't posted. And finally, there is just one of two locked bathrooms available to customers here now, with the other (formerly women's when such distinctions were made) having a paper sign which had indicated it's just for employees, but now just says NO. With more management oversight, a better ordering and preparation plan, and more motivated staff with a better attitude, this shop could have ten times the volume with it's current great location near the Convention Center and across from Orchestra Hall.
Lauren Drube
Gorgeous space, friendly staff, relatively quick service given how busy they can get.
Rarely do rate franchises but this one deserves it for how poor the customer service was. Coffee shop employees are typically VERY HAPPY people and two employees at this one don’t say a single word to me behind what my name is. Just wow!
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Kids Hot Chocolate
Jeremy
Horrible location never makes anything right. Can't take orders right employ
Very friendly staff and great service coffee was awesome
Excellent service! Bright, professional, customer-oriented people - well done! And thank you!
I’m visiting from out of town and had a very disappointing experience at this Caribou Coffee location. My wife and daughter placed an online order, which showed it was “made at 10:22.” Despite that, we didn’t receive our order until 11:03—only after I asked about it a second time.
During that entire time, several orders placed after ours were called out and handed out. When I first asked about our order, we were told they would call it when it was ready. But they never did. When I followed up again, I was told that we’re supposed to ask for online orders—which was frustrating and unclear.
To make matters worse, the drinks were completely melted and watered down by the time we got them. The staff was extremely rude, dismissive, and unprofessional—playing around behind the counter and clearly not taking customer service seriously. This was especially disappointing because the café wasn’t even busy at the time.
Overall, this experience left a really negative impression. We won’t be returning to this location
I ordered a peach black sparkling. It was flat and tasted like syrup 😞 so disappointed.
I wanted an iced decaf coffee. I was told we don't have that. I ordered decaf coffee with a cup of ice. I ordered several other drinks and breakfast items total around 54.00. I was then told the ice cup is the small cup on the island, there were none so the cashier went to get some. I was given a small cup. I asked about purchasing a regular cup with ice and was told we can't do that. This was the most absurd thing I have ever heard and if I didn't have children with me that were hungry.I would have went somewhere else. Now that I know will definitely not patronize Caribou Coffee again. Horrible customer service.
Best caprese sandwich of my LIFE! Very small place, a bit difficult to get around inside.
I visit this place 3 times a week at different times and I usually see people studying or interviewing or working and reading this case. It is a very noisy and scandalous place because of the people who work there. And also very unfriendly and with little empathy.
Odd vibe in there with an odd bunch of employees running the place
If you haven't been here in a few years, you'll notice some changes to the atmosphere in this stalwart at the south end of Nicollet Avenue's 'Coffee Corridor'. As with Starbucks now, the original European coffee shop aesthetic of a community meeting place where you might stay a while has been abandoned. I remember armchairs, a couch, a working fireplace, and two single user bathrooms each for men and women. I also remember those comfy spaces and bathrooms being commandeered by aggressive indigency and getting accosted for money at the entrance and exit. The Starbucks at 5th and Marquette ultimately had to close because of regular assaults to staff and customers, including myself, from street thugs. Such was (and still is to a great extent) the state of woke Minneapolis, and no one was allowed to complain. With the new political climate, however, reality is starting to be recognized with policies that while not exactly new, just weren't being enforced. Like not allowing in-store loitering and aggressive panhandling, and only giving restroom codes to actual paying customers. Also changing the furniture to something just comfortable enough to eat and go. As a Starbucks patron practically since they came to Minnesota in 1988, I grudgingly recognize the coffee and food offered by Caribou, which had it's start in Edina in 1992, is a bit more interesting. The Turkey Provalone looks nothing like the picture though. However, the staff has never been particularly friendly and the process of taking and delivering orders is frustratingly inefficient. A recent order of a plain coffee and unprepared bagel took a 15 minutes wait in a 3 person line and 20 minutes more to 'prepare'. At the 100 Hennepin Ave Starbucks a 20 person line would involve about a 5 minute wait with multiple order takers and coffee would have been poured and the bagel grabbed by the person ringing me up for a one minute preparation. And as mentioned by other reviewers, Caribou staff aren't big on special requests, like taking the cheese off a sandwich before zapping it, which Starbucks would be happy to do. Caribou just doesn't have the cool factor to get away with a belligerent staff like Spyhouse does. Name tags are either not worn or disguised. Prices for basic items like the various brewed coffee sizes or bagel options aren't posted. And finally, there is just one of two locked bathrooms available to customers here now, with the other (formerly women's when such distinctions were made) having a paper sign which had indicated it's just for employees, but now just says NO. With more management oversight, a better ordering and preparation plan, and more motivated staff with a better attitude, this shop could have ten times the volume with it's current great location near the Convention Center and across from Orchestra Hall.
Gorgeous space, friendly staff, relatively quick service given how busy they can get.
Restaurantji Recommends
Had a great experience!
Love it here
Amazing coffee
Rarely do rate franchises but this one deserves it for how poor the customer service was. Coffee shop employees are typically VERY HAPPY people and two employees at this one don’t say a single word to me behind what my name is. Just wow!
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Kids Hot Chocolate
Horrible location never makes anything right. Can't take orders right employ
Atmosphere: 1
Food: 1
Service: 1
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