Dunn Brothers Coffee - Eatery

Bad costumer service

Food: 3

I usually enjoy Dunn Brothers Coffee, but my experience at the downtown Minneapolis location inside Hennepin County Medical Center was disappointing. They accidentally handed my order to someone else, which caused an unnecessary delay. I’d strongly recommend they start using names or order numbers when handing out drinks, or at least ask for a receipt for confirmation — it would prevent mix-ups like this. Also be ready to pull out cash there was like 4 people that asked me for spare change while waiting for my food. On a positive note, the employees were friendly and welcoming, but the organization definitely needs improvement.

Atmosphere: 1

Food: 3

Service: 5

So I order a chocolate muffin and a pepperoni pizza I get my chocolate muffin and wait after a few minutes I get my pizza I go to my car and when I open my supposed pepperoni pizza I open to see that I don’t have a pepperoni pizza instead I have a freaking I don’t know what pizza but it looked….well interesting in my words it looked disgusting and it wasn’t even pepperoni it was whole different ahh pizza and it have sauce all over my pizza and some random ahh ingredients which I did not order I threw the pizza out because it was too disgusting to even be eaten overall my chocolate muffin was nice and I was treated with kindness but I was craving pizza that day so flip you😼

Atmosphere: 4

Food: 1

Service: 4

The food is way too expensive for microwaved food. I suggest going to the hospital cafeteria for breakfast or lunch. The prices are much better and the food is good

Great Mango smoothies and muffins

Atmosphere: 4

Food: 5

Service: 5

A bit pricy for what you get.i did not realize this business was in a hospital. It advertised as a cute coffee shop.I did enjoy the piano player.

Atmosphere: 4

Food: 4

Service: 5

The team at this Dunn Brothers location in the Hennepin Health Clinic and Specialty Center are the kindest people in the world. They care so much about their customers and remember their names and favorites if you stop by a lot. They even clean up when a goof like me spills his large latte and makes a mess. The team member who mopped up after me could not have been more gracious. That same team member not only showed me that they value good service but that they just have good values, period. They took my embarrassing moment that could have started a no good, terrible, bad day and treated me to a complete 180 degree turn with their kindness. The food and service here is always excellent - and in a health care setting which can sometimes involve anxiety or grief, the type of service this Dunn Brothers team offers is even more invaluable to the whole community!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Bruh. I bought a mango smoothie and to be fair it tasted good but the higher ups need to prioritize getting cups that.. I don't know... Hold your drink consistently?? I gently picked it up and it exploded all over me and my car. I can't believe I paid for this. It's a DRINK company these poor workers shouldn't have to deal with explosive cups.

Food: 1

Service: 5

Food items very expensive and just not worth $11 plus tax for a small sandwich. Coffee is decent.

Atmosphere: 3

Food: 3

Service: 4

Wanted to say thank you to Finn for being patient with me when I was having problems with my debit card. Even offering to pay for my lunch. It's not often we see caring people that provide excellent customer service. Dunn Brothers is lucky to have him as an employee. Same with Levi who helped to check me out even though I was declined a second time. He knew what was going on and was very discreet like Finn. All the employees are really nice and my sandwich and coffee were excellent. Thanks again Finn and Levi.

Wheelchair accessibility: This Dunn Brothers is located at HCMC

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey blt Wrap

Bob is amazing and the food is out of the world amazing staff, especially Bob amazing character amazing. He brightens up my day. Food and drinks always made with love.

Atmosphere: 5

Food: 5

Service: 5

Coffee very goodBut

Atmosphere: 4

Service: 5

Good Lavender London Fog Tea and croissants.

Atmosphere: 5

Food: 5

Service: 5

Got what I needed.

Atmosphere: 5

Food: 5

Service: 5

Awesome place to eat

Atmosphere: 5

Food: 5

Service: 5