I had called twice to make sure this was the right place to order my food for my friend. I don’t speak Spanish but the person I spoke to spoke English so that was ok.
When I was ready to order the person who answered did not speak English well enough for me to talk to them. I thought they said they were getting someone who spoke English and they hung up. I called again and what I gathered is that they don’t want to preorder the tres leches slices and conchas because it wasn’t a big enough order. I tried calling a third time because I needed to preorder for several reasons. One because I needed these to be labeled pineapple allergy and another because I am not picking them up I needed to pay now.
I tried a translator app and spoke using the small Spanish skills I know. Looking back this was a bad idea. The person I had been talking to put the phone down and got someone else who started yelling at me. She asked if I spoke French or something which I don't I tried to speak to her in English but she didn't seem to understand me. I was trying to order and at the point, she yelled do you speak English while I was trying to order in English was the point I said that was all goodbye and hung up.
I cannot believe a company would treat customers this way. I understand that we were having language difficulties and perhaps if I had not had such a good experience with the other employee I would have given up sooner. Again, I know they were having language issues and I don’t mean to be culturally insensitive but if some of your customers are going to be speaking English I think they should be able to talk to them without hanging up or yelling.
Service: 1
Lucas Capistrant
Amazing tres leches cake! Can’t wait to try more of their things! Support our central Ave business corridor!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
Cj Chill
Churros was very old taste like they’ve been out since they opened the bakery…
Jennie Jongeward
Great bakery
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
Angie Murray
I highly recommend Durango Bakery for your events! This review is for LARGE ORDERS. I host events regularly through my job (almost every week) and have been ordering from Durango since 2018. I work with Germain (in English) to arrange large orders of pastries, but most recently, I ordered a full size Tres Leches sheet cake and two 12” Flan cakes. Not only was the sheet cake enormous, but it was also SO DELICIOUS and a very reasonable price. Having had many Tres Leches cakes before, I’ve tasted everything from super soggy to almost gritty textured cakes. This one was PERFECTION! Very moist, well-structured (so it didn’t fall apart when cut/served) and balanced in flavor. I am planning to order it again for my niece’s grad party! The Flan cakes were fantastic as well – silky, the right amount of sweetness, and looked wonderful after cutting/plating them.For large orders of pastries, Germain will arrange whatever I want but I’ve learned with events to just pick a few flavors instead of having too many to choose from. The pastries are always fresh and I see many delighted faces when they are eaten. These are few of my past orders:200 Churros: 100 filled with chocolate, 100 filled with cajeta230 Conchas (choc, vanilla, strawberry) and 230 Empanadas (pineapple and apple)Smaller order: 30 Conchas (choc, vanilla, strawberry), 30 Empanadas (pineapple, apple, crème), 30 Cookies (m&m, choc)Latest order referenced above: Full Tres Leches Sheet cake, 2 x 12” Flan CakesOverall, I value the consistency of their high-quality products, and the personalized customer service I receive when I work with Germain and Durango Bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
Wil Horoshak
They make fresh doughnuts everyday, delicious. Also great customer service man was very nice and patient with me. Recommend this spot for anyone who hasn’t tried it yet.
Atmosphere: 5
Food: 5
Service: 5
Tom Bowman
Fresh bread every day is their motto and they are true to it. Right after christmas everybody else was closed...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
akshay reddy
They have one of the best tres leches cake and it’s a must try. I loved the price points they have. $40 for a large cake is a lovely deal. They even have other bakery items and it’s a must try place. I loved the cheese cake they have. Service was good. Ambiance is not great and it’s not a place where you can sit and eat. It’s mainly a grab and go.
Atmosphere: 3
Food: 5
Service: 5
Steven Sanchez (Mrguitarman8000)
It's okay
Ian Van Order
Not sure why they have so many good reviews. Stale pastries, unflavored and dry
I had called twice to make sure this was the right place to order my food for my friend. I don’t speak Spanish but the person I spoke to spoke English so that was ok.
When I was ready to order the person who answered did not speak English well enough for me to talk to them. I thought they said they were getting someone who spoke English and they hung up. I called again and what I gathered is that they don’t want to preorder the tres leches slices and conchas because it wasn’t a big enough order. I tried calling a third time because I needed to preorder for several reasons. One because I needed these to be labeled pineapple allergy and another because I am not picking them up I needed to pay now.
I tried a translator app and spoke using the small Spanish skills I know. Looking back this was a bad idea. The person I had been talking to put the phone down and got someone else who started yelling at me. She asked if I spoke French or something which I don't I tried to speak to her in English but she didn't seem to understand me. I was trying to order and at the point, she yelled do you speak English while I was trying to order in English was the point I said that was all goodbye and hung up.
I cannot believe a company would treat customers this way. I understand that we were having language difficulties and perhaps if I had not had such a good experience with the other employee I would have given up sooner. Again, I know they were having language issues and I don’t mean to be culturally insensitive but if some of your customers are going to be speaking English I think they should be able to talk to them without hanging up or yelling.
Service: 1
Amazing tres leches cake! Can’t wait to try more of their things! Support our central Ave business corridor!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
Churros was very old taste like they’ve been out since they opened the bakery…
Great bakery
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
I highly recommend Durango Bakery for your events! This review is for LARGE ORDERS. I host events regularly through my job (almost every week) and have been ordering from Durango since 2018. I work with Germain (in English) to arrange large orders of pastries, but most recently, I ordered a full size Tres Leches sheet cake and two 12” Flan cakes. Not only was the sheet cake enormous, but it was also SO DELICIOUS and a very reasonable price. Having had many Tres Leches cakes before, I’ve tasted everything from super soggy to almost gritty textured cakes. This one was PERFECTION! Very moist, well-structured (so it didn’t fall apart when cut/served) and balanced in flavor. I am planning to order it again for my niece’s grad party! The Flan cakes were fantastic as well – silky, the right amount of sweetness, and looked wonderful after cutting/plating them.For large orders of pastries, Germain will arrange whatever I want but I’ve learned with events to just pick a few flavors instead of having too many to choose from. The pastries are always fresh and I see many delighted faces when they are eaten. These are few of my past orders:200 Churros: 100 filled with chocolate, 100 filled with cajeta230 Conchas (choc, vanilla, strawberry) and 230 Empanadas (pineapple and apple)Smaller order: 30 Conchas (choc, vanilla, strawberry), 30 Empanadas (pineapple, apple, crème), 30 Cookies (m&m, choc)Latest order referenced above: Full Tres Leches Sheet cake, 2 x 12” Flan CakesOverall, I value the consistency of their high-quality products, and the personalized customer service I receive when I work with Germain and Durango Bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
They make fresh doughnuts everyday, delicious. Also great customer service man was very nice and patient with me. Recommend this spot for anyone who hasn’t tried it yet.
Atmosphere: 5
Food: 5
Service: 5
Fresh bread every day is their motto and they are true to it. Right after christmas everybody else was closed...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches Cake
They have one of the best tres leches cake and it’s a must try. I loved the price points they have. $40 for a large cake is a lovely deal. They even have other bakery items and it’s a must try place. I loved the cheese cake they have. Service was good. Ambiance is not great and it’s not a place where you can sit and eat. It’s mainly a grab and go.
Atmosphere: 3
Food: 5
Service: 5
It's okay
Not sure why they have so many good reviews. Stale pastries, unflavored and dry
Restaurantji Recommends
I did not visit this place 2 days ago. Maybe 10 years ago and I thought fine
Young man came around out in Lakeville sellBakery samples! They are the best I've tasted in a long time! They get 5 stars - awesome!!
The tres leches was absolutely amazing! They have great prices and the people are so kind! Definitely recommend!
Very stale food.
Very rich and delicious bakery
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