Sarah the Manager did not exude management material. I called regarding a Doordash order that was delivered with some added ingredients I never asked for. The restaurant was contact by myself via phone and I worked with the Manager that I was going to put in another order and it was going to be delivered to the same location. The Manager (Sarah), agreed, but then when contacted by Doordash, cancelled my order (for whatever reason). I do not tolerate this type of service. I did nothing wrong. I even was cool about putting in another order despite the efforts already put forth - It's a basic order, that a basic employee couldn't follow. Common sense is DEFINITELY NOT common when it comes to Hook Fish & Chicken on Lake St. Go somewhere else to eat better food and receive better service, in a better environment.
Don't be fooled by the other reviews of this place. I'm going to be blunt and whoever take it a type of way that's between you and your higher power - most of the reviewers leaving good reviews about the Manager is of the same ethnicity and they are from women. So when a male is expecting this same service, it's definitely unfair - discrimination. If you're black - go somewhere else. If you want good food, GO SOMEWHERE ELSE. IF you happen to driving past and get hungry, hit that accelerator, AND GO SOMEWHERE ELSE.
And those of you who eat here, you may want to watch for rat droppings - #WatchYourStep - Thanks. :-)
Atmosphere: 1
Food: 1
Service: 1
Logan Easthouse (SparkyRE)
Great food. Looks like the place has seen better times but great food.
Atmosphere: 1
Food: 5
Service: 4
M M
Very good no long wait clean restaurant
Atmosphere: 5
Food: 5
Service: 5
Matthew Richardson
Best food I've had in Minneapolis
Food: 5
Michelle Moldenhauer
Fish was mushy and possibly undercooked. Good portion size though. No cocktail sauce for the shrimp. Interior of restaurant is very run down.
Atmosphere: 1
Food: 3
Service: 3
Roshunda Smythe
I asked that my food be fried hard including thy fries. My fries were under cooked wings small and taste like they was fried in old cooking oil. It's sad how much they charge but just serve customers anything I would not go back there the one in Columbia heights is way better I'm very disappointed and still hungry waste of time money and gas and they don't answer the phone which is crazy because it was empty in there but I should had took that as a clue
Atmosphere: 1
Food: 1
Service: 2
Richeal Boss
The place was nice and clean the service was nice I had a great experience thanks to the excellent customer service at this location. The staff was friendly, attentive, and made sure I found everything I needed The girl in the register is young but she’s so smart she knows my orders without saying she always helps me to find what’s best the food is delicious even the cooks they are so friendly nowadays it’s hard to find people like them Honestly, the place wouldn’t be the same without her. She’s a true gem and a big reason I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
None Ya
Building was worn down and very very dirty. Food was decent though.
Justan
The Staff Was very Friendly and Helpful! 😀
I didn't order this time around. I just had to use the can & wanted a glass of water. They were cool with that, and we chatted a bit .
Service: 4
Linda Chavez
Jumbo Shrimp is the best with the lemon pepper seasoning. They used to have a small (7) & a large order. Now they only have a 10 piece. Broken Glass all over the parking lot & do Not use their bathroom - Filthy!
10/10 one of the best spots for chicken. Such a hidden gem this one is. Also sorry you're butt hurt Karen, I mean Lynn. Just because your order wasn't right don't mean you need to do them dirty. You guys are doing a great job, and if you haven't been here before; I HIGHLY recommend it . (Extra EXTRA lemon pepper, and hot sauce)🤤
Atmosphere: 2
Food: 5
Service: 5
Danielle Dahl
This Hook Fish employee's rude here. The food was delicious, but I wish I hadn't eaten it after seeing the condition of the bathroom. Fecies all over the walls, floor and tiolet. I mean hair everywhere, no tiolet paper, broken mirror and paper towel holder. OMG, i think and pray whoever cooked my food at least washed their hands. This bathroom had not been cleaned in weeks!!! They only had one open, probably because the other was worse! Not to mention, it took 30 minutes to get my food, with only 2 people ahead of me. Just because the location is bad does not mean you can treat and talk to people like trash or not clean your building. Wow, I won't ever spend my money at that location again! Gross!
Atmosphere: 1
Food: 5
Service: 1
Feven Astefanos
The food is very delicious and I loved the atmosphere and their services there, especially the cashier Sarah is very friendly and very welcoming. Her service was extraordinary amazing. I will definitely come back again since I got treated well by her. Having a very respectful and well mannered cashier like Sarah will make a lot of customers visit the restaurant.
Atmosphere: 5
Food: 5
Service: 5
febuuu
I have tried the catfish nuggets and wings it taste so good and the cashier Sarah is so nice and sweet
Sarah the Manager did not exude management material. I called regarding a Doordash order that was delivered with some added ingredients I never asked for. The restaurant was contact by myself via phone and I worked with the Manager that I was going to put in another order and it was going to be delivered to the same location. The Manager (Sarah), agreed, but then when contacted by Doordash, cancelled my order (for whatever reason). I do not tolerate this type of service. I did nothing wrong. I even was cool about putting in another order despite the efforts already put forth - It's a basic order, that a basic employee couldn't follow. Common sense is DEFINITELY NOT common when it comes to Hook Fish & Chicken on Lake St. Go somewhere else to eat better food and receive better service, in a better environment.
Don't be fooled by the other reviews of this place. I'm going to be blunt and whoever take it a type of way that's between you and your higher power - most of the reviewers leaving good reviews about the Manager is of the same ethnicity and they are from women. So when a male is expecting this same service, it's definitely unfair - discrimination. If you're black - go somewhere else. If you want good food, GO SOMEWHERE ELSE. IF you happen to driving past and get hungry, hit that accelerator, AND GO SOMEWHERE ELSE.
And those of you who eat here, you may want to watch for rat droppings - #WatchYourStep - Thanks. :-)
Atmosphere: 1
Food: 1
Service: 1
Great food. Looks like the place has seen better times but great food.
Atmosphere: 1
Food: 5
Service: 4
Very good no long wait clean restaurant
Atmosphere: 5
Food: 5
Service: 5
Best food I've had in Minneapolis
Food: 5
Fish was mushy and possibly undercooked. Good portion size though. No cocktail sauce for the shrimp. Interior of restaurant is very run down.
Atmosphere: 1
Food: 3
Service: 3
I asked that my food be fried hard including thy fries. My fries were under cooked wings small and taste like they was fried in old cooking oil. It's sad how much they charge but just serve customers anything I would not go back there the one in Columbia heights is way better I'm very disappointed and still hungry waste of time money and gas and they don't answer the phone which is crazy because it was empty in there but I should had took that as a clue
Atmosphere: 1
Food: 1
Service: 2
The place was nice and clean the service was nice I had a great experience thanks to the excellent customer service at this location. The staff was friendly, attentive, and made sure I found everything I needed
The girl in the register is young but she’s so smart she knows my orders without saying she always helps me to find what’s best the food is delicious even the cooks they are so friendly nowadays it’s hard to find people like them Honestly, the place wouldn’t be the same without her. She’s a true gem and a big reason I keep coming back!
Atmosphere: 5
Food: 5
Service: 5
Building was worn down and very very dirty. Food was decent though.
The Staff Was very Friendly and Helpful! 😀
I didn't order this time around. I just had to use the can & wanted a glass of water. They were cool with that, and we chatted a bit .
Service: 4
Jumbo Shrimp is the best with the lemon pepper seasoning. They used to have a small (7) & a large order. Now they only have a 10 piece.
Broken Glass all over the parking lot & do Not use their bathroom - Filthy!
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Great food
Atmosphere: 5
Food: 5
Service: 5
10/10 one of the best spots for chicken. Such a hidden gem this one is. Also sorry you're butt hurt Karen, I mean Lynn. Just because your order wasn't right don't mean you need to do them dirty. You guys are doing a great job, and if you haven't been here before; I HIGHLY recommend it . (Extra EXTRA lemon pepper, and hot sauce)🤤
Atmosphere: 2
Food: 5
Service: 5
This Hook Fish employee's rude here. The food was delicious, but I wish I hadn't eaten it after seeing the condition of the bathroom. Fecies all over the walls, floor and tiolet. I mean hair everywhere, no tiolet paper, broken mirror and paper towel holder. OMG, i think and pray whoever cooked my food at least washed their hands. This bathroom had not been cleaned in weeks!!! They only had one open, probably because the other was worse! Not to mention, it took 30 minutes to get my food, with only 2 people ahead of me. Just because the location is bad does not mean you can treat and talk to people like trash or not clean your building. Wow, I won't ever spend my money at that location again! Gross!
Atmosphere: 1
Food: 5
Service: 1
The food is very delicious and I loved the atmosphere and their services there, especially the cashier Sarah is very friendly and very welcoming. Her service was extraordinary amazing. I will definitely come back again since I got treated well by her. Having a very respectful and well mannered cashier like Sarah will make a lot of customers visit the restaurant.
Atmosphere: 5
Food: 5
Service: 5
I have tried the catfish nuggets and wings it taste so good and the cashier Sarah is so nice and sweet
Atmosphere: 5
Food: 5
Service: 5
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