I ordered a sandwich at 330 and it didn't arrive until 545. Called the shop and the employee had nothing to say. No Sorries, no nothing. I used to get good service and the bike guy would be freaky fast, well that no longer exists. I am so glad I did not order a hot sandwich, I was thinking that maybe it would be able to compete with Jersey Mikes. I guess I will never know.
Kathy Brown
The sandwich tasted good and you could tell it was made with care.
Atmosphere: 5
Food: 5
Service: 5
Lumberjack Gaming
man i wanna love y'all. but i get to many missing things on my order. please please please attention to details. not having the peppers on a sandwich that has it on menu makes or breaks your food. those peppers are life on your sammies. or eben just cutting it on half gets skipped a lot.
just please please please attention to details on delivery orders. dont worry im still using yall almost daily but just a little more attention to details please!! 🫶🫶
Atmosphere: 5
Food: 4
Service: 4
Spiritual Awakening
Good , clean sub shop
Atmosphere: 4
Food: 4
Service: 4
Christie Volk
Went in about 3:40:3:50pm earlier today. When I walked in there was no greeting, until I approached the counter. The young guy who took my order got it wrong besides the type of sandwich and what I wanted on it. It didn’t help that as he was at the counter with me he was more focused on texting in my face than actually paying attention to what I was saying. I ordered a giant #9 light onion, light sauce, no oregano/basil 2 kickin ranch 2 cookies and asked if I could get it as a meal he said yes. But what I got was a regular sandwich heavy onions, heavy sauce and the herb mix I didn’t want. When I informed him it was supposed to be a giant he had a snappy attitude. The standards of employees has absolutely diminished I won’t be coming back. And if you don’t believe it check your camera unless their just for show.
Atmosphere: 1
Food: 1
Service: 1
Kyle Connoy
I messed up my own order & they fixed it for me, no charge. Friendly staff, clean eating area
Atmosphere: 5
Food: 5
Service: 5
David Clower
Listed as open, came by at 6:10. Closed per note on door. Not cool, I spent 20 minutes walking for no food.
Atmosphere: 1
Food: 1
Service: 1
Lazlo Christiansen
The staff was rocking out the best they could when I came in towards the end of a busy lunch push. They were very kind and deserve some recognition for keeping up the energy in a rough industry
Atmosphere: 4
Food: 5
Service: 5
Daniel H
Recently I stopped in about 30 minutes before closing. The only other person there was the employee, who seemed out of it. He came out from the back and started interacting with the register, standing right in front of me. He didn't speak as I was waiting to have my order taken. After a minute I offered a friendly "hello" and he neither looked at me nor acknowledged my existence. Then he just started to make a sandwich. I eventually left with no food. How rude to be completely ignored like that. I went home and filled out a form regarding this incident right after it happened and there was no response.
Muhsin Hussein
I visited this location (2037 Riverside in Minneapolis) during my lunch break today at 2pm hoping to use the new promo to "make it a combo for free". I was serviced by DeeDee at the front, who had headphones in while she took my order (not that big a deal to me). I was not greeted, she just stood there waiting for me to order. I placed my order and she gave me a total of $16 and some change. I pointed at the sign and asked if it included the combo deal? She said yes. After my card was ran, i stated i did not believe it applied, and she stared at the receipt. At that point, I just said, "don't worry about it", as I wanted to get back to the office. Once my order was ready, the sandwich and kickin' ranch sauce was handed to me, even though I stated "to go". I then asked about the bottled water and she goes, "it's in the front". I just wanted to get out of there at that point because of the complete lack of customer service from Dee Dee. I did not want to let it ruin my day. It was by far the worst customer service I have experienced in a very long time. I love Jimmy John's, but I will never return to this location again. The credit I can give, is to the cleanliness of the establishment, and Dee Dee did actually make my sandwich well, but she is in DIRE need of some customer service training. I have worked in customer service for 17 years, and even managed a Dairy Queen for 10, and I have never seen such bad customer service. I urge the management staff at this location to train her immediately, or let her go before she affects business. If I could give Dee Dee 0/5, I would.
They ran out of bread but they are a sandwich place...Make it make sense, wow!!!....How do you run out of the main ingredient???
Food: 1
Service: 1
Shana Tomenes
I ordered my sandwich for delivery before my noon lunch break. It has been two hours, and still no sandwich has arrived. I called multiple times, and while offered to cancel my order with a refund, I really just wanted my lunch, as I don't have time to go anywhere else to get lunch today :(. I talked to them after an hour wait, and they said a sandwich would be "on its way." No sightings yet (and no refund). But, my co-worker who ordered after me from the same store did get their sandwich already.
Katie Windsperger
The food was good. Maps said I was there. I was a street over. Parking isn't great. But the staff were very nice.
Atmosphere: 4
Food: 5
Service: 5
David Laurent
Freaky slow
William Rainaldi
These people are FREAKY FAST!!!!
Dietary restrictions: Keto compliant with the un-which
I ordered a sandwich at 330 and it didn't arrive until 545. Called the shop and the employee had nothing to say. No Sorries, no nothing. I used to get good service and the bike guy would be freaky fast, well that no longer exists. I am so glad I did not order a hot sandwich, I was thinking that maybe it would be able to compete with Jersey Mikes. I guess I will never know.
The sandwich tasted good and you could tell it was made with care.
Atmosphere: 5
Food: 5
Service: 5
man i wanna love y'all. but i get to many missing things on my order. please please please attention to details. not having the peppers on a sandwich that has it on menu makes or breaks your food. those peppers are life on your sammies. or eben just cutting it on half gets skipped a lot.
just please please please attention to details on delivery orders. dont worry im still using yall almost daily but just a little more attention to details please!! 🫶🫶
Atmosphere: 5
Food: 4
Service: 4
Good , clean sub shop
Atmosphere: 4
Food: 4
Service: 4
Went in about 3:40:3:50pm earlier today. When I walked in there was no greeting, until I approached the counter. The young guy who took my order got it wrong besides the type of sandwich and what I wanted on it. It didn’t help that as he was at the counter with me he was more focused on texting in my face than actually paying attention to what I was saying. I ordered a giant #9 light onion, light sauce, no oregano/basil 2 kickin ranch 2 cookies and asked if I could get it as a meal he said yes. But what I got was a regular sandwich heavy onions, heavy sauce and the herb mix I didn’t want. When I informed him it was supposed to be a giant he had a snappy attitude. The standards of employees has absolutely diminished I won’t be coming back. And if you don’t believe it check your camera unless their just for show.
Atmosphere: 1
Food: 1
Service: 1
I messed up my own order & they fixed it for me, no charge. Friendly staff, clean eating area
Atmosphere: 5
Food: 5
Service: 5
Listed as open, came by at 6:10. Closed per note on door. Not cool, I spent 20 minutes walking for no food.
Atmosphere: 1
Food: 1
Service: 1
The staff was rocking out the best they could when I came in towards the end of a busy lunch push. They were very kind and deserve some recognition for keeping up the energy in a rough industry
Atmosphere: 4
Food: 5
Service: 5
Recently I stopped in about 30 minutes before closing. The only other person there was the employee, who seemed out of it. He came out from the back and started interacting with the register, standing right in front of me. He didn't speak as I was waiting to have my order taken. After a minute I offered a friendly "hello" and he neither looked at me nor acknowledged my existence. Then he just started to make a sandwich. I eventually left with no food. How rude to be completely ignored like that. I went home and filled out a form regarding this incident right after it happened and there was no response.
I visited this location (2037 Riverside in Minneapolis) during my lunch break today at 2pm hoping to use the new promo to "make it a combo for free". I was serviced by DeeDee at the front, who had headphones in while she took my order (not that big a deal to me). I was not greeted, she just stood there waiting for me to order. I placed my order and she gave me a total of $16 and some change. I pointed at the sign and asked if it included the combo deal? She said yes. After my card was ran, i stated i did not believe it applied, and she stared at the receipt. At that point, I just said, "don't worry about it", as I wanted to get back to the office. Once my order was ready, the sandwich and kickin' ranch sauce was handed to me, even though I stated "to go". I then asked about the bottled water and she goes, "it's in the front". I just wanted to get out of there at that point because of the complete lack of customer service from Dee Dee. I did not want to let it ruin my day. It was by far the worst customer service I have experienced in a very long time. I love Jimmy John's, but I will never return to this location again. The credit I can give, is to the cleanliness of the establishment, and Dee Dee did actually make my sandwich well, but she is in DIRE need of some customer service training. I have worked in customer service for 17 years, and even managed a Dairy Queen for 10, and I have never seen such bad customer service. I urge the management staff at this location to train her immediately, or let her go before she affects business. If I could give Dee Dee 0/5, I would.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
They ran out of bread but they are a sandwich place...Make it make sense, wow!!!....How do you run out of the main ingredient???
Food: 1
Service: 1
I ordered my sandwich for delivery before my noon lunch break. It has been two hours, and still no sandwich has arrived. I called multiple times, and while offered to cancel my order with a refund, I really just wanted my lunch, as I don't have time to go anywhere else to get lunch today :(. I talked to them after an hour wait, and they said a sandwich would be "on its way." No sightings yet (and no refund). But, my co-worker who ordered after me from the same store did get their sandwich already.
The food was good. Maps said I was there. I was a street over. Parking isn't great. But the staff were very nice.
Atmosphere: 4
Food: 5
Service: 5
Freaky slow
These people are FREAKY FAST!!!!
Dietary restrictions: Keto compliant with the un-which
Atmosphere: 5
Food: 5
Service: 5
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