I'll be honest the food was ok, nothing outstanding. Prices are what you expect for a hotel like this, in the high end. Honestly, just go walk to a nearby restaurant bigger bang for your buck.
Atmosphere: 4
Food: 3
Service: 3
Martin Metz
Easily the worst restaurant I have been to in a Marriott - both food taste and quality as well as service.
Atmosphere: 3
Food: 1
Service: 1
San Lerat
I ate at this place 2 times and the first time it was good, I ordered the burger and the portion is large and includes fries. The second time was disappointing, I ordered the pasta and the portion was tiny, it was on a smaller plate and it was cold. The service was very slow, not very friendly and the reason is because the bar tender attends, cleans, serves, charges... The food took a long time to be served. If you are in a hurry you shouldn't eat here.
Food: 4
Service: 2
U6310TYmp
The air conditioning system units located outside can be heard in the rooms. Staff were not helpful! Waited hours to speak to manager and waited four weeks for complaint to be answered!! Stay well clear if you want to sleep !
KLS0611
We booked this hotel to stay at during the Taylor Swift concert. While the room was clean, location was fine - I will note that even on the 21st floor, I slept with earplugs in because street noise easily carried into the room and not just emergency vehicles but any vehicle playing music loudly or revving an engine was quite loud inside the room. The main issue is that the service was quite poor. We reserved the room (a corner suite with 1 king and a sofa bed) for three adults and said so in the reservation. We arrived back from the concert at midnight and when we went to make the sofa bed, we found only a bare mattress. There were no sheets or covers anywhere in the room - closet, drawers - nothing. At 12:20am we called to have sheets brought up. We were told it would be 15-20 minutes. After 12:45am we called again and were told the same thing. We called again after 1am. We asked multiple times if we could come down and get sheets, meet someone on another floor, go to the basement with them to get the sheets and were told no, they were very busy and doing this one room at a time. We stripped a sheet from the main bed so we could at least try to sleep. Sheets finally arrived at 2am, a ridiculous 1.5 hours after we were originally told we'd have sheets. If they had simply given us that time estimate up front, we could have gone and bought a blanket or figured out some alternative. The room next to us had opened their door as we had gotten in - they were awaiting a cot at midnight. I have no doubt that with the concert, Pride, a large wedding - the hotel was extremely busy. However, this is a room that typically goes for ~$300 on weekend nights. We paid over $700 for this room. One would assume that such a 250% rate increase across the hotel would be used to increase staffing, have extra supplies on hand and ready (not stored away in a basement) and staff prepared to go for a likely influx of requests as guests arrived back. Instead, it appears the hotel decided to simply price gouge, resulting in overwhelmed staff and unhappy customers. We will not choose the Marriott brand again.
Carrasco12
The hotel is elegant with a perfect location and not expensive. It is only 10 minutes walking to Target Center. Very good restaurants close to the hotel. The rooms are spacious and very comfortable. The only area for improve are the pillows that are very soft. Room service food options are very good. This should be our option if we return.
deannac84
We just got home from a family weekend trip for our 2 years birthday!! We are used to small city traffic. So u can imagine how the drive was. Downtown Minneapolis traffic is a little crazier than we are used to and traveling with a 2 year old for a few hours. Isn’t always the easiest… we were so nervous to find the hotel and have to figure out the parking situation.. we arrived at the front of the hotel. Immediately greeted by they most friendliest, kindest gentleman. His name IS George! He gave us direction and told us where we can go park and even asked if we wanted help with our bags. And I understand. Some people may say it’s his job. But this man deserves some recognition! Throughout our whole stay and ins and outs of the hotel. This man was always there! My children were so happy everytime we seen him. My oldest son 9 years old. Woke up Saturday morning and the first thing he said. Is do u think George is here yet!! I have stayed at many hotels in my life and I even worked for Marriott. Go workers are really hard to find! And he is one they need to keep. I wish they could make 100000 George’s! So if you ever come to this hotel. U must go meet George. He stands at the front doors of this hotel! Btw Marriott this man deserves as raise !! Don’t ever let him leave. We will be coming back and he is the main reason
Inspire28688930145
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same. They lack basic amenities and will not help with anything. They also have ridiculous fees.
H9804CFalexs
Very bad customer service. Their documentation shows conflicting information and they do not work to resolve any issues. They would not even listen to my side of the story. I would not stay here again and may not stay at Marriott's in the future due to the customer service provided.
T3240VBannea
I stayed at this hotel for a conference and found it didn’t support us very much at all. We had issues with splitting our hotel bill , a normal request, that meant they ultimately double billed one person and not another. We reported this immediately and the hotel has not addressed the issue for two weeks. The conference was over a weekend when this area of downtown all but closes down for lunch. Yet, the hotel only had one Person working the bar, making it difficult to just get food. The conference went into the early evening and the hotel literally turned off the escalators on us. Room service and food closed early, making it difficult to get anything to eat later on. There was only one restaurant they could recommend that served food past 11 and could deliver since room service was unavailable. This meant that necessary and normal activities were tough to actually do like eat, navigate the hotel, and pay our bill.
I've stayed at this Marriott several times, and quite like it - the rooms are modern, spacious and pristinely clean, the beds are comfortable, and once I had an expansive view of Target Field. It has everything a frequent traveler needs, efficiently organized and set up. It's amazing how many hotels at this level can't get things right - not enough light, poor A/C systems, bathrooms without enough space for toiletries, etc. - but I can count on Marriott most of the time to check all the boxes. I've never ordered room service or eaten at the hotel restaurant, though, so I can't speak to that. My most recent stay was unproblematic and I just want to give a shout out to Ejatu at the front desk, who went out of her way to get me a dish of ice cream to satisfy a late night craving. She wasn't obligated in any way to do that, but she did it with a smile, and really made my night. It's service like that that I take into account when booking hotels. The little things make a difference when you travel a lot!
S411RYkatyd
The room service number never answered when I called (a few different times…and it was within their listed hours of open service). A few of the towels had very noticeable hair on them when we arrived. The creamer for the in room coffee was curdled.
Laina Rutherford
Jean was a wonderful server. BUT tables were waited out of order. 45-50 minute wait time. Apps alone took over 30 minutes. Bathrooms were locked, only available to “guests”. Tables broken, unlevel.
donaldwS9949QT
With business we have to take the good with the bad. This weekend our organization experienced some of the bad. We put together a last mentee dance/18th birthday party for our High-Flyer Aryanna. Aryanna is also my daughter. If you follow Yep & Speak Life we try to do events, giveaways, group mentoring, etc. at least once a month. Our vendor of choice for February was the Marriott Bonvoy. We called & physically went to the venue and spoke with a lady named Tracy. We wanted to book the only 2 bed room bi-level suite in the hotel. It’s on the 31 floor! I expressed why we needed that space to her and also let her know that the smaller bi-level suite we weren’t interested in because it wasn’t large enough. She said this would be no problem & that she’d email us that day. When she didn’t email us I figured she just got busy, so I called and emailed her the next day closer to the evening. After Tracy attached numerous different individuals to several different emails Kevin Shih ended up confirming that after credit card verification we’d be good to go. I again asked him if he was sure that we were reserving the two bedroom bi-level suite? He said yes the price of the room was $422, but he didn’t attach a confirmation number/receipt, this was different from how other venues operated. I asked Kevin about this he assured me things were fine and gave me a reservation number verbally. Upon arrival we were given a key card to a room that wasn’t the 2 bedroom bi level suit. Instead the room Tracy & I viewed that I specifically told her wouldn’t work was what we had keys to. So we went back down to the desk to let them know that this was the wrong room & there was a guy there who claimed to be Kevin Shih. He acted like he didn’t care that this incident was happening! I asked him why didn’t he call or email us? He claimed that he didn’t have time. I expressed that we could’ve postponed the event if we would’ve known that we wouldn’t get the room we requested. However, walking in and finding out that way is so unprofessional. He offered us space in an open conference room next to the bar. I expressed to him that we needed a safe space for our Hi-Flyers. I also expressed that I felt they didn’t want us to occupy the space because of stereotypes. (I’m a black man, with dread locks, and a large beard.) most of our mentees are also children of color. I expressed my belief that this wouldn’t of happened the way that it did if I looked different. he claimed that legally they had to rent it out do to a handicap accessible need. I asked again, if this was the case why weren’t we contacted before arriving? He claimed that the request was just made. Long story short I didn’t believe him and his energy made me feel like he could care less. On top of all of that they didn’t discount the room, give us an extra room, give us a lower rate for the room we didn’t want. They charged us $422 for a smaller room & continued to offer us conference rooms even after I mentioned that we’re being intentional about protecting our mentees & providing them with a safe space. My thoughts were they don’t need the looks, the stares, the questions, they don’t need to make others feel comfortable, not know why, or what they did wrong. Not tonight!
Aditi Rajvanshi
The food was decent, but the service was pretty slow. The ambience was really good and the food was also pretty. Also, the food was a bit overpriced.
I'll be honest the food was ok, nothing outstanding. Prices are what you expect for a hotel like this, in the high end. Honestly, just go walk to a nearby restaurant bigger bang for your buck.
Atmosphere: 4
Food: 3
Service: 3
Easily the worst restaurant I have been to in a Marriott - both food taste and quality as well as service.
Atmosphere: 3
Food: 1
Service: 1
I ate at this place 2 times and the first time it was good, I ordered the burger and the portion is large and includes fries. The second time was disappointing, I ordered the pasta and the portion was tiny, it was on a smaller plate and it was cold.
The service was very slow, not very friendly and the reason is because the bar tender attends, cleans, serves, charges... The food took a long time to be served.
If you are in a hurry you shouldn't eat here.
Food: 4
Service: 2
The air conditioning system units located outside can be heard in the rooms. Staff were not helpful! Waited hours to speak to manager and waited four weeks for complaint to be answered!! Stay well clear if you want to sleep !
We booked this hotel to stay at during the Taylor Swift concert. While the room was clean, location was fine - I will note that even on the 21st floor, I slept with earplugs in because street noise easily carried into the room and not just emergency vehicles but any vehicle playing music loudly or revving an engine was quite loud inside the room. The main issue is that the service was quite poor. We reserved the room (a corner suite with 1 king and a sofa bed) for three adults and said so in the reservation. We arrived back from the concert at midnight and when we went to make the sofa bed, we found only a bare mattress. There were no sheets or covers anywhere in the room - closet, drawers - nothing. At 12:20am we called to have sheets brought up. We were told it would be 15-20 minutes. After 12:45am we called again and were told the same thing. We called again after 1am. We asked multiple times if we could come down and get sheets, meet someone on another floor, go to the basement with them to get the sheets and were told no, they were very busy and doing this one room at a time. We stripped a sheet from the main bed so we could at least try to sleep. Sheets finally arrived at 2am, a ridiculous 1.5 hours after we were originally told we'd have sheets. If they had simply given us that time estimate up front, we could have gone and bought a blanket or figured out some alternative. The room next to us had opened their door as we had gotten in - they were awaiting a cot at midnight. I have no doubt that with the concert, Pride, a large wedding - the hotel was extremely busy. However, this is a room that typically goes for ~$300 on weekend nights. We paid over $700 for this room. One would assume that such a 250% rate increase across the hotel would be used to increase staffing, have extra supplies on hand and ready (not stored away in a basement) and staff prepared to go for a likely influx of requests as guests arrived back. Instead, it appears the hotel decided to simply price gouge, resulting in overwhelmed staff and unhappy customers. We will not choose the Marriott brand again.
The hotel is elegant with a perfect location and not expensive. It is only 10 minutes walking to Target Center. Very good restaurants close to the hotel. The rooms are spacious and very comfortable. The only area for improve are the pillows that are very soft. Room service food options are very good. This should be our option if we return.
We just got home from a family weekend trip for our 2 years birthday!! We are used to small city traffic. So u can imagine how the drive was. Downtown Minneapolis traffic is a little crazier than we are used to and traveling with a 2 year old for a few hours. Isn’t always the easiest… we were so nervous to find the hotel and have to figure out the parking situation.. we arrived at the front of the hotel. Immediately greeted by they most friendliest, kindest gentleman. His name IS George! He gave us direction and told us where we can go park and even asked if we wanted help with our bags. And I understand. Some people may say it’s his job. But this man deserves some recognition! Throughout our whole stay and ins and outs of the hotel. This man was always there! My children were so happy everytime we seen him. My oldest son 9 years old. Woke up Saturday morning and the first thing he said. Is do u think George is here yet!! I have stayed at many hotels in my life and I even worked for Marriott. Go workers are really hard to find! And he is one they need to keep. I wish they could make 100000 George’s! So if you ever come to this hotel. U must go meet George. He stands at the front doors of this hotel! Btw Marriott this man deserves as raise !! Don’t ever let him leave. We will be coming back and he is the main reason
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same. They lack basic amenities and will not help with anything. They also have ridiculous fees.
Very bad customer service. Their documentation shows conflicting information and they do not work to resolve any issues. They would not even listen to my side of the story. I would not stay here again and may not stay at Marriott's in the future due to the customer service provided.
I stayed at this hotel for a conference and found it didn’t support us very much at all. We had issues with splitting our hotel bill , a normal request, that meant they ultimately double billed one person and not another. We reported this immediately and the hotel has not addressed the issue for two weeks. The conference was over a weekend when this area of downtown all but closes down for lunch. Yet, the hotel only had one Person working the bar, making it difficult to just get food. The conference went into the early evening and the hotel literally turned off the escalators on us. Room service and food closed early, making it difficult to get anything to eat later on. There was only one restaurant they could recommend that served food past 11 and could deliver since room service was unavailable. This meant that necessary and normal activities were tough to actually do like eat, navigate the hotel, and pay our bill.
Restaurantji Recommends
I've stayed at this Marriott several times, and quite like it - the rooms are modern, spacious and pristinely clean, the beds are comfortable, and once I had an expansive view of Target Field. It has everything a frequent traveler needs, efficiently organized and set up. It's amazing how many hotels at this level can't get things right - not enough light, poor A/C systems, bathrooms without enough space for toiletries, etc. - but I can count on Marriott most of the time to check all the boxes. I've never ordered room service or eaten at the hotel restaurant, though, so I can't speak to that. My most recent stay was unproblematic and I just want to give a shout out to Ejatu at the front desk, who went out of her way to get me a dish of ice cream to satisfy a late night craving. She wasn't obligated in any way to do that, but she did it with a smile, and really made my night. It's service like that that I take into account when booking hotels. The little things make a difference when you travel a lot!
The room service number never answered when I called (a few different times…and it was within their listed hours of open service). A few of the towels had very noticeable hair on them when we arrived. The creamer for the in room coffee was curdled.
Jean was a wonderful server. BUT tables were waited out of order. 45-50 minute wait time. Apps alone took over 30 minutes. Bathrooms were locked, only available to “guests”. Tables broken, unlevel.
With business we have to take the good with the bad. This weekend our organization experienced some of the bad. We put together a last mentee dance/18th birthday party for our High-Flyer Aryanna. Aryanna is also my daughter. If you follow Yep & Speak Life we try to do events, giveaways, group mentoring, etc. at least once a month. Our vendor of choice for February was the Marriott Bonvoy. We called & physically went to the venue and spoke with a lady named Tracy. We wanted to book the only 2 bed room bi-level suite in the hotel. It’s on the 31 floor! I expressed why we needed that space to her and also let her know that the smaller bi-level suite we weren’t interested in because it wasn’t large enough. She said this would be no problem & that she’d email us that day. When she didn’t email us I figured she just got busy, so I called and emailed her the next day closer to the evening. After Tracy attached numerous different individuals to several different emails Kevin Shih ended up confirming that after credit card verification we’d be good to go. I again asked him if he was sure that we were reserving the two bedroom bi-level suite? He said yes the price of the room was $422, but he didn’t attach a confirmation number/receipt, this was different from how other venues operated. I asked Kevin about this he assured me things were fine and gave me a reservation number verbally. Upon arrival we were given a key card to a room that wasn’t the 2 bedroom bi level suit. Instead the room Tracy & I viewed that I specifically told her wouldn’t work was what we had keys to. So we went back down to the desk to let them know that this was the wrong room & there was a guy there who claimed to be Kevin Shih. He acted like he didn’t care that this incident was happening! I asked him why didn’t he call or email us? He claimed that he didn’t have time. I expressed that we could’ve postponed the event if we would’ve known that we wouldn’t get the room we requested. However, walking in and finding out that way is so unprofessional. He offered us space in an open conference room next to the bar. I expressed to him that we needed a safe space for our Hi-Flyers. I also expressed that I felt they didn’t want us to occupy the space because of stereotypes. (I’m a black man, with dread locks, and a large beard.) most of our mentees are also children of color. I expressed my belief that this wouldn’t of happened the way that it did if I looked different. he claimed that legally they had to rent it out do to a handicap accessible need. I asked again, if this was the case why weren’t we contacted before arriving? He claimed that the request was just made. Long story short I didn’t believe him and his energy made me feel like he could care less. On top of all of that they didn’t discount the room, give us an extra room, give us a lower rate for the room we didn’t want. They charged us $422 for a smaller room & continued to offer us conference rooms even after I mentioned that we’re being intentional about protecting our mentees & providing them with a safe space. My thoughts were they don’t need the looks, the stares, the questions, they don’t need to make others feel comfortable, not know why, or what they did wrong. Not tonight!
The food was decent, but the service was pretty slow. The ambience was really good and the food was also pretty. Also, the food was a bit overpriced.
Loading...