Slice Brothers Pizza

Waited 10 minutes after we already waiting 20min for the order to be ready. We then got the wrong sized pizza so we waited another 40min for the right pizza. When we got home and the pizza we waited over an hour for is completely RAW. We now have to cook the pizza at home (with no baking sheet). The workers couldn’t care less about this inconvenience and didn’t offer any type of discount, coupon for next time or nothing. This pizza is NOT cheap and yet it feels like after this experience it should be. Their NE location was good but it seems like it shut down. I will not be back until the NE location reopens and I strongly URGE you to do the same. Unless this type of experience sounds like fun to you.

Food: 1

Service: 1

We ordered 2 pepperoni pizzas through DoorDash. Our dasher notified us that when he arrived about , 30-40 minutes after we first ordered through the app, that they had not started our order and it would be 10-20 minutes until it was complete. Long after we ordered, we finally received our pizzas. One was barely edible and the other inedible as it was underbaked and was raw in places. We couldn’t even pick up a slice of pizza without the dough ripping since it was so raw. In order to even be edible, we would have to cook the pizza in the oven.

We have been customers for years, but this is our final straw. The quality is so unpredictable and lately we are receiving more bad orders than good.

I will no longer be ordering from Slice Brothers.
Buyers beware.

Atmosphere: 1

Food: 2

Service: 1

I used to love Slice Brothers but not any more. I ordered pizzas for pickup via their web site on 8/23/25 and was disappointed to find their restaurant unstaffed and empty when I went to pick them up despite having the order confirmed and and charged to me. My messages to management via their web site and Toast Local app have had no response. When I went to their restaurant in person later in the week, an employee confirmed they were closed the whole day on 8/23/25 and wished me luck trying to get the charges refunded.

Their pickled pizza is the best! Never have had bad service either. Been here at least half a dozen times. Good atmosphere. Midtown Global Market is awesome and tons of other selections.

Atmosphere: 5

Food: 5

Service: 5

Slice Brothers is good at any location. Pickup was easy at the Midtown global market location. BBQ chicken is a featured flavor right now and it was good. Pineapple Chicken slice was loaded with pineapple, which is much appreciated. We enjoyed our order.

The food is generally very good, but the service from the staff is terrible, extremely rude when serving, change the staff because the truth is that they leave a bad image, especially of Latinos.

Atmosphere: 4

Food: 5

Service: 1

This is a sad version of pizza. It's nothing like NY pizza.
Terrible just terrible.

Atmosphere: 2

Food: 1

Service: 2

I really hate to do this, but they have left me no other choice. On 1/17/2025 I ordered delivery through their website. The delivery driver arrived carrying two pizzas SIDEWAYS in a plastic grocery bag. As you can imagine, the pizzas were a mangled mess. My kids would not eat it. Each slice was either naked or overloaded with cheese and toppings. They had sent an email asking how the delivery experience was. I provided feedback that it was terrible. I tried calling the restaurant but nobody has answered over the last 10 days. I sent an email on 1/21, with no response.

This pizza is delicious, so they get 1 star for that. The lack of accountability is insane.

The lady was so friendly taking an order for pizza. She even went the extra mile to do the top quality service. The food is great and affordable.

Atmosphere: 5

Food: 5

Service: 5

The pizza is very good, unfortunately their customer service is lacking. I ordered a 10 inch pizza for delivery which is about $14 (plus taxes and fees and tip). I received a slice of pizza instead, which is like $6. I spent a total of $23 on a pizza order for something that costs $6. I tried calling the store 4 times throughout the day to discuss and hopefully receive a partial refund or a voucher or something to make up for the order mistake and I was unable to reach anyone any of the times I called. I submitted a contact me request and have heard nothing. This was a week ago now. As good as the pizza is I will not be ordering from this store again.

Food: 4

Service: 1

Tasty pizza but a bit pricey. The Dilli Pickle slice was tasty.

Atmosphere: 3

Food: 3

Service: 3

We had a large order (12 pizzas) that we needed in a rush and ready before 12, and we were so greatful for Adam and the superior customer service he provided to ensure we had our pizzas hot and ready for our event. Thank you for going the extra mile to meet our needs and exceed our expectations!

Atmosphere: 5

Food: 5

Service: 5

Pizza = cardboard. Garlic Knots = purposeful false advertisement. I request a refund as soon as I saw them but was refused. The employee only said “no”.

Atmosphere: 1

Food: 1

Service: 1

This was at MOA location. The price was insane. I had to give an email to order??? Why? Avoid if you are in any kind of rush. Pizza was ok but it took 15min to get 2 slices while there was only one person ahead of me. The pizza slices I ordered were behind the glass already made but no one was there to serve it they didn’t give me a receipt they didn’t give me the drink I ordered. But I did have to tip them before I knew what I was getting into. Oh and of the two people who were hiding in the back when they did come out they looked upset like what? I tipped you. And I didn’t even speak to you. why are you mad? I would pay another 18$ to never have to eat here again.

Atmosphere: 1

Food: 2

Service: 1

I dream of the dill pickle pizza daily.

Atmosphere: 5

Food: 5

Service: 5