Hello KFC monticello. This place need TLC. Need a little work of PR and marketing inside the store employee need to be a little more welcoming and entertaining. The food it shouldn't be recook or refry. This store need a little more love. Sorry
Priscilla Hillmann
As soon as we walked in, no one was at the counter and the staff was in the back. We waited to be acknowledged for 6-7 mins, when the cashier (Christina) came out she was extremely short and irritable. I paid for a side of honey only to have a tiny amount which she said (I paid $1.25) she said that’s all I would get because the sauce is expensive. There was no ice and I told Christina (cashier) she said “we’re waiting for Pepsi it’s been out for a few days” there was no signage nothing. Four other people after me went up to the counter after their order complaining about ice. A simple sign would’ve helped. Went back up because they gave us the wrong side, she was annoyed. We wanted original and got crispy, forgot the butter to our biscuits. It was a mess! I was shocked how rude she was to the other customers. She rang something up wrong and had to cancel it and told the elderly man he had to come back to get his refund later. Then she proceeds to tell the drive thru customers she doesn’t have time to take their order and they had to comeback in 5 mins. The worst customer service I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Thomas Peterson
Very bad management at this one.. Screaming at employees very unpleasant, to say the least.. Not really busy and all the tables are dirty.
Bruce Smith
$46 drive through order. Forgot to put large Mac and Cheese in the bag. Drove home, called about missing food. Drive back to get missing food during heavy snow, across town. Not one apology, even a hello. Just handed it to me and walked away. Rude workers and again and again this store has accuracy issues.
Atmosphere: 2
Food: 4
Service: 1
Bob Wood
Ordered online 45 minutes before my scheduled pick-up time. When I arrived, it took at least 5 minutes for someone to come to the counter. Once someone did show up, I was told it would be at least another 15 minutes before my order would be ready. As I type this, I'm at the 15 minute mark and still waiting. So far, that's an hour for "fast food" and counting.
I asked for a refund; was told I'd have to do that online since it was an online order.
Blurgh
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Cole Slaw
Jacob Shafer
Waited at the front register for someone to help me. I called in the back, but they didn’t respond because their AirPods were on. Left in frustration.
Atmosphere: 1
Food: 1
Service: 1
Josh Davis
No employees at the counter at 7pm. Didn't greet us for about 10 minutes. At which said they would be with us in a couple of minutes. Waited for another 15 minutes before we just left.
Atmosphere: 1
Food: 1
Service: 1
Chris
Chicken was dry and disgusting. I called to let them know and the manager asked if I felt good about critizing 16 year olds doing there jobs. If they were trained better maby I wouldn't have called. I will never even think about going back to this place and hopefully the 16 year olds find a better job with better management.
Food: 1
Service: 1
Recommended dishes: Fried Chicken
AM O
Hadn't eaten at KFC in a long minute. Had a craving, stopped at the drive thru, and I must say, something has changed with the entire chain or possibly just this one in particular. But the flavor (I ordered the original recipe) was lackluster at best. Disappointed.
Food: 2
Service: 4
Recommended dishes: Gravy, Cole Slaw
Jayme Nichols
All I wanted was some honey and butter for our biscuits….. stood there for 9 minutes before someone brought it to me….. after my wife, who was sitting at the table, called the store to say we were waiting. Four different staff members made eye contact with me and completely ignored me.
I am not sure what kind of two bit operation they are running out of this tree fort… but obviously no one whatsoever is steering the bus at this location… placed an online order and showed up and was advised that the cook had left for 30 minutes and they now had no food and I would have to call for a refund… well how convenient!! I give and am so done with this place.
Abby Zimbeck
this place is top tier ghetto.
Atmosphere: 1
Food: 1
Service: 1
Eliza Zimbeck
This location is terrible. This is our 2nd attempt and tonight’s visit consisted of me placing an online order, and when we got to location for pick up we were told the cook had left for 30 minutes and they have no food. I’m not sure how the doors are still open.
Danny Gans
Placed $10 bucket deal and app showed ready but when I arrived they said another 20 minutes as they were out of original recipe. Asked for refund but was told need to go thru app for that and after 2 barely english speaking customer service agents and 30 minutes still no refund as they said order was complete. Now I will call credit card and have them issue refund. This location sucks!!!!
Hello KFC monticello. This place need TLC. Need a little work of PR and marketing inside the store employee need to be a little more welcoming and entertaining. The food it shouldn't be recook or refry. This store need a little more love. Sorry
As soon as we walked in, no one was at the counter and the staff was in the back. We waited to be acknowledged for 6-7 mins, when the cashier (Christina) came out she was extremely short and irritable. I paid for a side of honey only to have a tiny amount which she said (I paid $1.25) she said that’s all I would get because the sauce is expensive. There was no ice and I told Christina (cashier) she said “we’re waiting for Pepsi it’s been out for a few days” there was no signage nothing. Four other people after me went up to the counter after their order complaining about ice. A simple sign would’ve helped. Went back up because they gave us the wrong side, she was annoyed. We wanted original and got crispy, forgot the butter to our biscuits. It was a mess! I was shocked how rude she was to the other customers. She rang something up wrong and had to cancel it and told the elderly man he had to come back to get his refund later. Then she proceeds to tell the drive thru customers she doesn’t have time to take their order and they had to comeback in 5 mins. The worst customer service I’ve ever seen.
Atmosphere: 1
Food: 1
Service: 1
Very bad management at this one.. Screaming at employees very unpleasant, to say the least.. Not really busy and all the tables are dirty.
$46 drive through order. Forgot to put large Mac and Cheese in the bag. Drove home, called about missing food. Drive back to get missing food during heavy snow, across town. Not one apology, even a hello. Just handed it to me and walked away. Rude workers and again and again this store has accuracy issues.
Atmosphere: 2
Food: 4
Service: 1
Ordered online 45 minutes before my scheduled pick-up time. When I arrived, it took at least 5 minutes for someone to come to the counter. Once someone did show up, I was told it would be at least another 15 minutes before my order would be ready. As I type this, I'm at the 15 minute mark and still waiting. So far, that's an hour for "fast food" and counting.
I asked for a refund; was told I'd have to do that online since it was an online order.
Blurgh
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Cole Slaw
Waited at the front register for someone to help me. I called in the back, but they didn’t respond because their AirPods were on. Left in frustration.
Atmosphere: 1
Food: 1
Service: 1
No employees at the counter at 7pm. Didn't greet us for about 10 minutes. At which said they would be with us in a couple of minutes. Waited for another 15 minutes before we just left.
Atmosphere: 1
Food: 1
Service: 1
Chicken was dry and disgusting. I called to let them know and the manager asked if I felt good about critizing 16 year olds doing there jobs. If they were trained better maby I wouldn't have called. I will never even think about going back to this place and hopefully the 16 year olds find a better job with better management.
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Hadn't eaten at KFC in a long minute. Had a craving, stopped at the drive thru, and I must say, something has changed with the entire chain or possibly just this one in particular. But the flavor (I ordered the original recipe) was lackluster at best. Disappointed.
Food: 2
Service: 4
Recommended dishes: Gravy, Cole Slaw
All I wanted was some honey and butter for our biscuits….. stood there for 9 minutes before someone brought it to me….. after my wife, who was sitting at the table, called the store to say we were waiting. Four different staff members made eye contact with me and completely ignored me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am not sure what kind of two bit operation they are running out of this tree fort… but obviously no one whatsoever is steering the bus at this location… placed an online order and showed up and was advised that the cook had left for 30 minutes and they now had no food and I would have to call for a refund… well how convenient!! I give and am so done with this place.
this place is top tier ghetto.
Atmosphere: 1
Food: 1
Service: 1
This location is terrible. This is our 2nd attempt and tonight’s visit consisted of me placing an online order, and when we got to location for pick up we were told the cook had left for 30 minutes and they have no food. I’m not sure how the doors are still open.
Placed $10 bucket deal and app showed ready but when I arrived they said another 20 minutes as they were out of original recipe. Asked for refund but was told need to go thru app for that and after 2 barely english speaking customer service agents and 30 minutes still no refund as they said order was complete. Now I will call credit card and have them issue refund. This location sucks!!!!
Atmosphere: 1
Food: 1
Service: 1
The best KFC in
Atmosphere: 4
Food: 4
Service: 4
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