We ordered a pizza for delivery from Papa John’s. We live just five minutes from the store, but after placing the order, we waited over an hour with no sign of our food. We kept checking the status, and the estimated delivery time kept getting pushed back with no explanation.
Eventually, we called the store and were told our order had been handed off to DoorDash. The employee said no one had claimed the order yet and couldn’t give us a real estimate of when it would arrive.
At that point, we were frustrated and decided to just go pick it up ourselves. When we got there, a car full of teenagers pulled up. One of them hopped out, came into the store, and said he was the DoorDash driver coming to grab our order. Honestly, it felt a bit unprofessional.
It was also pretty clear our food had been sitting there for a while—everything was barely warm.
To top it off, since Papa John’s had passed the order to DoorDash, they claimed it was “out of their control” and made us pay the DoorDash driver in the store—even though we never received a delivery.
The whole experience was a mess: no communication, no accountability, and no real customer service. Honestly, I could’ve grabbed a frozen pizza and had it baked, eaten, and cleaned up in less time than this whole ordeal took.
Really disappointed.
Jack Murphy
Turn the simple process of ordering a pizza into an outsourced AI nightmare. 15 minutes to place an order? Seriously?
Zahro Husainovova
Very friendly staff, working clean, Very professional
Abbie Johnson
We ordered a big order at 10pm on a Saturday night and it was delivered fast, well made, and flawlessly! Our delivery driver, Sean, was communicative and professional! Thanks, Papa John’s!
Wendy Kasprowicz
After what I saw, as they were making a customer's order, I wouldn't recommend this place to anyone! BARE HANDS in ALL the ingredients, NO tools were used for the toppings. Just their BARE hands in and out of EVERYTHING! 🤢🤢🤢🤢
Atmosphere: 3
Tom Burgard
Pretty expensive for what it is
Kristina Thorsten
The guy manager is AWESOME!!!!!! He always goes the extra mile! Our favorite pizza place in town!! They always are making sure they get it right. Love this place!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Bread, Brownie
Dianne And Joe Heckman
Parking: Parking was good
Taylor Fosse
I'm not sure who our driver tonight was but he got lost...go figure considering we live out in the shticks ?? he was super nice, super calm, told me exactly where he was so I could give him proper directions to us. Got to us no problem. Wish I would have had a few more $ to give him for an even better tip. Thank you for feeding us tonight Papa John's ??
This goes out to Jackie who works at papa johns in monticello.I have been to several restaraunts she has worked at through the years! Shes a hard worker and deserves more credit than she gets. She has always been friendly ,and always smiling! If something has been wrong shes always been courteous and made it right!! Thank you Jackie keep up the good work!!!
Scott Chur
much better then elk river location
Patricia Wiseman
I got the meat lovers Pizza with half veggie. It was fabulous. Clean nice store I wish we had a Papa John's in Montrose!
Robin Peikert
Very poor toppings. Poor flavor !!! Cardboard crust. High price !!!
We ordered a pizza for delivery from Papa John’s. We live just five minutes from the store, but after placing the order, we waited over an hour with no sign of our food. We kept checking the status, and the estimated delivery time kept getting pushed back with no explanation.
Eventually, we called the store and were told our order had been handed off to DoorDash. The employee said no one had claimed the order yet and couldn’t give us a real estimate of when it would arrive.
At that point, we were frustrated and decided to just go pick it up ourselves. When we got there, a car full of teenagers pulled up. One of them hopped out, came into the store, and said he was the DoorDash driver coming to grab our order. Honestly, it felt a bit unprofessional.
It was also pretty clear our food had been sitting there for a while—everything was barely warm.
To top it off, since Papa John’s had passed the order to DoorDash, they claimed it was “out of their control” and made us pay the DoorDash driver in the store—even though we never received a delivery.
The whole experience was a mess: no communication, no accountability, and no real customer service. Honestly, I could’ve grabbed a frozen pizza and had it baked, eaten, and cleaned up in less time than this whole ordeal took.
Really disappointed.
Turn the simple process of ordering a pizza into an outsourced AI nightmare. 15 minutes to place an order? Seriously?
Very friendly staff, working clean, Very professional
We ordered a big order at 10pm on a Saturday night and it was delivered fast, well made, and flawlessly! Our delivery driver, Sean, was communicative and professional! Thanks, Papa John’s!
After what I saw, as they were making a customer's order, I wouldn't recommend this place to anyone! BARE HANDS in ALL the ingredients, NO tools were used for the toppings. Just their BARE hands in and out of EVERYTHING! 🤢🤢🤢🤢
Atmosphere: 3
Pretty expensive for what it is
The guy manager is AWESOME!!!!!! He always goes the extra mile! Our favorite pizza place in town!! They always are making sure they get it right. Love this place!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Bread, Brownie
Parking: Parking was good
I'm not sure who our driver tonight was but he got lost...go figure considering we live out in the shticks ?? he was super nice, super calm, told me exactly where he was so I could give him proper directions to us. Got to us no problem. Wish I would have had a few more $ to give him for an even better tip. Thank you for feeding us tonight Papa John's ??
Best Cheesesticks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Bread
Restaurantji Recommends
This goes out to Jackie who works at papa johns in monticello.I have been to several restaraunts she has worked at through the years! Shes a hard worker and deserves more credit than she gets. She has always been friendly ,and always smiling! If something has been wrong shes always been courteous and made it right!! Thank you Jackie keep up the good work!!!
much better then elk river location
I got the meat lovers Pizza with half veggie. It was fabulous. Clean nice store I wish we had a Papa John's in Montrose!
Very poor toppings. Poor flavor !!! Cardboard crust. High price !!!
Excellent pizza
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