Placed an order online for in shop pickup. Husband went inside to pick it up and the 3 employees inside were too busy vaping in the back of the shop to help him right away, he had to flat out ask to be helped. Then after waiting for the food we brought it home and the buffalo wings I ordered were tossed in bbq sauce. I attempted to call the shop to get it corrected and was sent to a call center. The call center said “we can’t help you, you’ll have to keep trying to call the shop” even after I informed her I had tried that. All she said was “oh they’re going to answer”. I attempted 3 more times to call the shop, still no answer. Normally a wrong sauce would not be a big deal, but as the recipient of the wings is allergic to bbq sauce, they were left without any food. Absolutely disgusting lack of customer service. Will not be ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Teagan Paulson
A person would rather listen to music than ask about orders. My food was ready but I had to wait 30 minutes to even get his attention.
Wheelchair accessibility: Small door and bad parking lot not wheelchair friendly.
Atmosphere: 2
Food: 4
Service: 1
Adam Dodd
All of our food was undercooked. The Cinnabon rolls we ordered were basically raw. Also, they outsource delivery to DoorDash but don't tell you that untill after your order is placed. So you're pretty much guaranteed that your food will arrive late and cold.
Atmosphere: 1
Food: 1
Service: 1
Dustin Johnson
Worst Pizza Hut in the area. Last three times food has been late, burnt, or missing.
Atmosphere: 1
Food: 1
Service: 1
Moe Ballesteros
The manager here is the rudest person I have ever met. She treats her customers so bad. I don’t understand why Pizza Hut is letting her treat people this way.
melissa slavik
I called and spoke to the manager at the Moohread store about a messed up order. She was very rude and hung up on me. I have never experienced something like this before. She should be fired! Its sad because I love Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
corey price
Food came cold. Was missing the bread Stix and 2 2 liters of Dr pepper tried calling the store and no answer. Call center said that they can not help me. Worst pizza order ever and will never order anything else again.
Keylie Berry
Charged me for a pizza they never delivered. Impossible to get any information from them on the app. Driver called to say they don’t deliver to here minutes before it was meant to be delivered and now I can’t get anything fixed. This is horrible service.
I wish I could say anything about the food but they constantly have some reason or excuse to not be able to offer carry out or delivery. They just clearly have zero interest in keeping this location open
Atmosphere: 1
Food: 1
Service: 1
Bill Chief
Food is fine. This location is never open stable hours, being the only hut in moorhead has me going back to a dependable staple. Pizza patrol
Charged me for a pizza they never delivered. Impossible to get any information from them on the app. Driver called to say they don’t deliver to here minutes before it was meant to be delivered and now I can’t get anything fixed. This is horrible service.
Never ordering from Pizza Hut AGAIN or using Door Dash. Pizza left the store 45 minutes ago and just received text to expect it in another 20-25 minutes. I called customer support, got reimbursement in the next 3-5 business days. Asked what happened to customer service and the woman replied "that is customer service, getting reimbursed". What a joke
Service: 1
Re Wadena
I love pizza hut!! Let's go!! Thin crust pepperoni and sausage with extra sauce!! ?
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
Naomi Reyes
store accepted my order for delivery, once it reached an hour past the scheduled time I drove to the store just to find out the store had closed, there were several other customers outside the store wondering where their food was.. DO NOT ORDER
Atmosphere: 1
Food: 1
Service: 1
Jeremy Peterson
Wheelchair accessibility: Makes it easier for everyone to park
Placed an order online for in shop pickup. Husband went inside to pick it up and the 3 employees inside were too busy vaping in the back of the shop to help him right away, he had to flat out ask to be helped. Then after waiting for the food we brought it home and the buffalo wings I ordered were tossed in bbq sauce. I attempted to call the shop to get it corrected and was sent to a call center. The call center said “we can’t help you, you’ll have to keep trying to call the shop” even after I informed her I had tried that. All she said was “oh they’re going to answer”. I attempted 3 more times to call the shop, still no answer. Normally a wrong sauce would not be a big deal, but as the recipient of the wings is allergic to bbq sauce, they were left without any food. Absolutely disgusting lack of customer service. Will not be ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
A person would rather listen to music than ask about orders. My food was ready but I had to wait 30 minutes to even get his attention.
Wheelchair accessibility: Small door and bad parking lot not wheelchair friendly.
Atmosphere: 2
Food: 4
Service: 1
All of our food was undercooked. The Cinnabon rolls we ordered were basically raw. Also, they outsource delivery to DoorDash but don't tell you that untill after your order is placed. So you're pretty much guaranteed that your food will arrive late and cold.
Atmosphere: 1
Food: 1
Service: 1
Worst Pizza Hut in the area. Last three times food has been late, burnt, or missing.
Atmosphere: 1
Food: 1
Service: 1
The manager here is the rudest person I have ever met. She treats her customers so bad. I don’t understand why Pizza Hut is letting her treat people this way.
I called and spoke to the manager at the Moohread store about a messed up order. She was very rude and hung up on me. I have never experienced something like this before. She should be fired! Its sad because I love Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Food came cold. Was missing the bread Stix and 2 2 liters of Dr pepper tried calling the store and no answer. Call center said that they can not help me. Worst pizza order ever and will never order anything else again.
Charged me for a pizza they never delivered. Impossible to get any information from them on the app. Driver called to say they don’t deliver to here minutes before it was meant to be delivered and now I can’t get anything fixed. This is horrible service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza, Meat Lovers Pizza, Pepperoni Pizza
I wish I could say anything about the food but they constantly have some reason or excuse to not be able to offer carry out or delivery. They just clearly have zero interest in keeping this location open
Atmosphere: 1
Food: 1
Service: 1
Food is fine. This location is never open stable hours, being the only hut in moorhead has me going back to a dependable staple. Pizza patrol
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Charged me for a pizza they never delivered. Impossible to get any information from them on the app. Driver called to say they don’t deliver to here minutes before it was meant to be delivered and now I can’t get anything fixed. This is horrible service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza, Meat Lovers Pizza, Pepperoni Pizza
Never ordering from Pizza Hut AGAIN or using Door Dash. Pizza left the store 45 minutes ago and just received text to expect it in another 20-25 minutes. I called customer support, got reimbursement in the next 3-5 business days. Asked what happened to customer service and the woman replied "that is customer service, getting reimbursed". What a joke
Service: 1
I love pizza hut!! Let's go!! Thin crust pepperoni and sausage with extra sauce!! ?
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
store accepted my order for delivery, once it reached an hour past the scheduled time I drove to the store just to find out the store had closed, there were several other customers outside the store wondering where their food was.. DO NOT ORDER
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Makes it easier for everyone to park
Recommended dishes: Meat Lovers Pizza
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