Not usually one to leave reviews but this was insane. I placed a mobile order 7 minutes prior to arriving at the establishment, my drink wasn't ready which is totally fine. I proceeded to wait almost 20 minutes for ONE drink order. Watching the staff was an eyesore to say the least, I've never seen a team this slow since I've been coming to this location for several years. No communication was being made. Odd considering there wasnt a line or a full bump screen. The manager on duty wanted to help the bar staff but they denied any help from her, if anything the team seemed very cold toward one another and have no work flow. I've never witnessed a team like this.
Atmosphere: 4
Food: 4
Service: 1
Amy Girling
Staff was super helpful and offered a couple of suggestions for beverages.
Atmosphere: 4
Service: 5
danika richardson
I spoke with a manager on the phone this morning, I think his name was Dave. I always order through the app and I pickup. I go to this location because the staff is always super friendly and fast. Today my husband picked up my coffee order alongside a muffin and cookie for my 4 year old. When he got home, my child spilled the coffee before I could even take a sip, spilling all over the floor and onto my 5 month old. Thankfully is was and iced coffee. My child is on the spectrum and we were actually about to leave for his therapy appointment. I called the store and asked for a new coffee which I didn't expect them to but I figured id ask. The manager on the phone was so quick to say they would replace it for free and he understands these things happen. As a busy working mom, whos quality of their morning depends on the quantity of caffeine she can intake, (lol) thank you. I just wanted to give him and his team credit for taking care of their community. This small act of kindness from this Caribou team, has made our days a little brighter. We can all learn to be kind and understanding like these folks. From a tired mom; thank you! 💗
Atmosphere: 5
Food: 5
Service: 5
ashley skogen
This is my favorite caribou location in the area
Atmosphere: 5
Food: 5
Service: 5
Alicia Popham
Such a friendly crew!!
Atmosphere: 5
Service: 5
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Everyone that works there is amazing Connor page Rachel Maddie really appreciate you guys. Your guys’s whole crew is a joy to talk to when I come in Very thankful for the card you guys sent me love thy neighbor so nothing but Love For you guys Keep up the great work!!!🎇🎇🎇
Atmosphere: 5
Food: 5
Service: 5
Millennium Lamps
Everytime I go there they screw my drinks up.
And I haven’t received a cup of coffee where the cup is full.
Atmosphere: 2
Food: 1
Service: 1
Yaa Yaa
Willie is so nice and welcoming. He even remembers my order!
Atmosphere: 5
Food: 4
Service: 5
Harry Levin
Great staff at the New Hope location off Highway 169. All smiles and ultra fast service!
Atmosphere: 5
Food: 5
Service: 5
Anissa Black
I love everyone that works here!! It's always a pleasure coming to this location. I'm a newbie in the coffee world and they recommend the best drinks and I'm addicted lol
Out of 10 orders about nine times as prepared correctly.
Atmosphere: 5
Food: 5
Service: 5
Adria Sorensen
Instead of green eggs and ham, we got green chicjen and matcha cooler. Jk, hiwever, mini Glow chick stick likes the matches cooler and the techno music
Nullro _
I used to love this location, but lately my drinks have been made consistently wrong. I think the workers need more training, and in the meantime I’d rather go to a different caribou that can successfully follow a recipe.
Bethany Beyer
Great corner caribou, but no drive thru. All the staff had great customer service skills! Smiling and patient even though I was struggling to decide what to order with my kids.
Christopher Luke
Repeated Issues at This Location – Extremely Disappointed
I’ve given this Caribou Coffee multiple chances over the past year, but the service and quality have consistently let me down. My most recent experience was the last straw.
I placed a mobile order for a Honey Lavender Latte, arrived after a reasonable time, and found my Lumberjack sandwich sitting on the counter—but no drink. The store appeared understaffed, with only one employee visible and over a dozen customers waiting. When I finally got my drink, it was completely wrong (see attached photo).
This is not the first time I’ve had issues here, and at this point, it feels deliberate. I don’t know if it’s poor training, lack of care, or something else, but I should not have to worry about my order being messed with every time I visit.
I won’t be returning to this location unless serious improvements are made. If you’re looking for consistent, quality service, I suggest going to another Caribou Coffee nearby.
Not usually one to leave reviews but this was insane. I placed a mobile order 7 minutes prior to arriving at the establishment, my drink wasn't ready which is totally fine. I proceeded to wait almost 20 minutes for ONE drink order. Watching the staff was an eyesore to say the least, I've never seen a team this slow since I've been coming to this location for several years. No communication was being made. Odd considering there wasnt a line or a full bump screen. The manager on duty wanted to help the bar staff but they denied any help from her, if anything the team seemed very cold toward one another and have no work flow. I've never witnessed a team like this.
Atmosphere: 4
Food: 4
Service: 1
Staff was super helpful and offered a couple of suggestions for beverages.
Atmosphere: 4
Service: 5
I spoke with a manager on the phone this morning, I think his name was Dave. I always order through the app and I pickup. I go to this location because the staff is always super friendly and fast. Today my husband picked up my coffee order alongside a muffin and cookie for my 4 year old. When he got home, my child spilled the coffee before I could even take a sip, spilling all over the floor and onto my 5 month old. Thankfully is was and iced coffee. My child is on the spectrum and we were actually about to leave for his therapy appointment. I called the store and asked for a new coffee which I didn't expect them to but I figured id ask. The manager on the phone was so quick to say they would replace it for free and he understands these things happen. As a busy working mom, whos quality of their morning depends on the quantity of caffeine she can intake, (lol) thank you. I just wanted to give him and his team credit for taking care of their community. This small act of kindness from this Caribou team, has made our days a little brighter. We can all learn to be kind and understanding like these folks. From a tired mom; thank you! 💗
Atmosphere: 5
Food: 5
Service: 5
This is my favorite caribou location in the area
Atmosphere: 5
Food: 5
Service: 5
Such a friendly crew!!
Atmosphere: 5
Service: 5
Everyone that works there is amazing Connor page Rachel Maddie really appreciate you guys. Your guys’s whole crew is a joy to talk to when I come in Very thankful for the card you guys sent me love thy neighbor so nothing but Love For you guys Keep up the great work!!!🎇🎇🎇
Atmosphere: 5
Food: 5
Service: 5
Everytime I go there they screw my drinks up.
And I haven’t received a cup of coffee where the cup is full.
Atmosphere: 2
Food: 1
Service: 1
Willie is so nice and welcoming. He even remembers my order!
Atmosphere: 5
Food: 4
Service: 5
Great staff at the New Hope location off Highway 169. All smiles and ultra fast service!
Atmosphere: 5
Food: 5
Service: 5
I love everyone that works here!! It's always a pleasure coming to this location. I'm a newbie in the coffee world and they recommend the best drinks and I'm addicted lol
Restaurantji Recommends
Out of 10 orders about nine times as prepared correctly.
Atmosphere: 5
Food: 5
Service: 5
Instead of green eggs and ham, we got green chicjen and matcha cooler. Jk, hiwever, mini Glow chick stick likes the matches cooler and the techno music
I used to love this location, but lately my drinks have been made consistently wrong. I think the workers need more training, and in the meantime I’d rather go to a different caribou that can successfully follow a recipe.
Great corner caribou, but no drive thru. All the staff had great customer service skills! Smiling and patient even though I was struggling to decide what to order with my kids.
Repeated Issues at This Location – Extremely Disappointed
I’ve given this Caribou Coffee multiple chances over the past year, but the service and quality have consistently let me down. My most recent experience was the last straw.
I placed a mobile order for a Honey Lavender Latte, arrived after a reasonable time, and found my Lumberjack sandwich sitting on the counter—but no drink. The store appeared understaffed, with only one employee visible and over a dozen customers waiting. When I finally got my drink, it was completely wrong (see attached photo).
This is not the first time I’ve had issues here, and at this point, it feels deliberate. I don’t know if it’s poor training, lack of care, or something else, but I should not have to worry about my order being messed with every time I visit.
I won’t be returning to this location unless serious improvements are made. If you’re looking for consistent, quality service, I suggest going to another Caribou Coffee nearby.
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