Dairy Queen Grill & Chill

Terrible customer service! Every time we go to this Dairy Queen, me and my family are treated rudely. My cheeseburger order was given to someone else, and we waited 30 minutes to get the meal. The cashier finally dropped off the cheeseburger and stated we received at bigger burger for compensation. I didn’t want a bigger burger. I asked if I could have a dilly bar, and she walked away completely ignoring me. So I went to the cashier 5 minutes later after hearing nothing, and asked for a dilly bar with my debit card in hand. The lady said no I will have to pay. Ok, so she began to ring me up and I asked if she was the manager, no response, ok, I asked for her name-no response. She then walked away as I stood there in line,,,,,,, she continued to work with 2 other co-workers speaking another language. As people begin to come behind me, another female came to the ring me up and I asked her for the other females name and she said no I cannot give you her name and walked away,,, still standing in line waiting to pay, finally someone came to ring me up and pay for the dilly bar. I will not be back to this Dairy Queen, I will drive 20 minutes to Detroit Lakes where service is satisfactory.

Missing one meal

I waited 50 minutes for a to go order. 10 to 15 minutes after I ordered they ran around saying we have no one in the kitchen. My fries tasted like they were 2 days old. They were cold. The bacon in our sandwich was cold. Our sandwiches fell apart when we tried to eat them. The girls their clearly didn't want to be there. Only the one in the pony tail did anything. And she must have been was in charge of ice cream. I will not go there again. This was there 2nd chance.

Atmosphere: 1

Food: 1

Service: 1

Do not go here they got our order wrong 5 times

Atmosphere: 1

Food: 1

Service: 1

Quick service. Good food.

Parking: Large parking lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Sundaes

TOOK forEVER to get our food in the drive through and we had a very important place to be and we were late cause of it.?

Atmosphere: 1

Food: 3

Service: 1

We were not impressed with the person behind the counter, possibly the manager or leader. She was dressed in a different color shirt compared to the other workers and several times as she walked past the counter working she kept rolling her eyes and making angry looks while working. Other employees were really doing a good job but rolling your eyes about making orders is ridiculous when your customers are watching.Yes it gets busy at times I've been there, but your customers pay the bills also. Maybe try smiling because Jesus loves you and don't think he got crabby when he paid for rotten attitudes for everyone.

Atmosphere: 2

Food: 4

Service: 2

SO SLOW! Don’t know why I bother. It never changes. Drive thru is awful but counter inside isn’t much better.

Atmosphere: 1

Food: 2

Service: 1

Great food ! Great service !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Excellent service and a great meal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Chicken Strip Basket, Cheeseburger

Tight staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Basket, Sundaes

Amazing staff

Atmosphere: 5

Food: 5

Service: 5

To much talking not enough work getting done

Atmosphere: 2

Food: 1

Service: 1

Their service is slow, granted they are under staffed. Best part about it is always the blizzards. Foods alright. Not the best I've had there since multiple change in owners.if you want something simple that's probably the best relative fast food in Pelican Rapids, I recommend stopping here.

Atmosphere: 2

Food: 3

Service: 2

The hot dog I got with #13 was so dried out it looked like it must have been on a heating element for hours. It had very little chili on it. Also, must have been heated up before boxing it because bun was hot and soggy. Should probably put fork and knife in the to go bag?!Fries were good. Guess only stopping for fries and blizzards.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Fries