A friend and I picked up two large hot caramel crafted presses with an extra shot this morning. One was full and one was about an inch to an inch and a half empty. Given that these are nearly $9.00 drinks that was pretty frustrating. This is not the first time I have had this issue at this location. I called and spoke to Haley who told me this can happen with crafted presses. I worked as a caribou manager for over six years. Hot crafted presses do not look like that nor should they be frothed and have anything settled. Iced ones certainly would fall but we got hot drinks. No offer to refund. No offer to fix it. Not even an apology. Really not a great experience and pretty disappointing give how friendly most of the staff is at this location and that this is the only drive thru coffee option in the south area of Rochester.
Cheryl Martin
Its Caribou it's awesome
B-Secure USA LLC
Very good! I just love it here
Atmosphere: 5
Food: 5
Service: 5
Sarah Drebenstedt
The barista was so kind and helpful. Making of the coffee was perfect and efficient. But they should have a real fire place lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Condition Mocha Cooler
Jean Hershey
One of the best coffee shops around!!
Jamie Murphy
I wish you would add notes to your app for ordering. 🙃
Atmosphere: 5
Food: 5
Service: 5
Buck Rogers
Newly updated atmosphere and Wi-Fi and touchless pay really nice.
Parking: Plus excellent and efficient drive though
Such friendly service from Elin this morning, what a great way to start my day.
Atmosphere: 5
Food: 5
Service: 5
Carrie Urbanek
I have been through the drive through many times but went inside for the first time today and Eli has exceptional customer service, is helpful to his coworkers and is very friendly to all guests. He is constantly moving around working to make sure guests are being helped.
A friend and I picked up two large hot caramel crafted presses with an extra shot this morning. One was full and one was about an inch to an inch and a half empty. Given that these are nearly $9.00 drinks that was pretty frustrating. This is not the first time I have had this issue at this location. I called and spoke to Haley who told me this can happen with crafted presses. I worked as a caribou manager for over six years. Hot crafted presses do not look like that nor should they be frothed and have anything settled. Iced ones certainly would fall but we got hot drinks. No offer to refund. No offer to fix it. Not even an apology. Really not a great experience and pretty disappointing give how friendly most of the staff is at this location and that this is the only drive thru coffee option in the south area of Rochester.
Its Caribou it's awesome
Very good! I just love it here
Atmosphere: 5
Food: 5
Service: 5
The barista was so kind and helpful. Making of the coffee was perfect and efficient. But they should have a real fire place lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mint Condition Mocha Cooler
One of the best coffee shops around!!
I wish you would add notes to your app for ordering. 🙃
Atmosphere: 5
Food: 5
Service: 5
Newly updated atmosphere and Wi-Fi and touchless pay really nice.
Parking: Plus excellent and efficient drive though
Atmosphere: 5
Service: 5
Great customer service and my coffee was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle Mocha Caribou Cooler Blended Beverage
Such friendly service from Elin this morning, what a great way to start my day.
Atmosphere: 5
Food: 5
Service: 5
I have been through the drive through many times but went inside for the first time today and Eli has exceptional customer service, is helpful to his coworkers and is very friendly to all guests. He is constantly moving around working to make sure guests are being helped.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nitro High Rise
Great coffee shop nice atmosphere clean store. Nice staff.
Atmosphere: 5
Service: 5
Recommended dishes: Campfire Mocha Cooler
Great atmosphere! Love the food and drinks!
Parking: lots of room to park
Kid-friendliness: Lots of kids drinks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Campfire Mocha Cooler, Turtle Mocha
Friendly and quick service; drinks were great!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Iced Latte, Iced Crafted Press
Tried the sparkling peach black tea today and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
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