Dont know how to make drinks, steamed milk and coffee, heres some warmed up milk in your coffee, also how about we fill it to the point of failure on your lap as you drive away.
Ayat AlJumaili
The workers were so rude and looked they didn’t want to be there. They got all my order wrong and when I went to tell them they didn’t fix it. My drink was a medium when I ordered a large and when I told the girl working she went and poured it into a large and after 5 sec she brings it and it’s so obvious she didn’t do anything other than pour it into a large. My order also took a while. I am disappointed in the customer service that was provided. The worker their had an attitude and was annoyed when I asked her to fix my drink.
Gene Peters
Caribou Coffee always delivers- thank you folks!
Lesa Griffith
We placed our order online, drove to the drive-thru, and our order was ready in seconds. Thanks for the awesome service.
Cheryl Stellenberg
Drive up order
Nancy Ramsdell
the benches need to be recovered. They are in such bad shape that it could snag your pants/ There is not an easy way to slide over on them. The machines are noisy . Maybe some insulation in the ceiling would help. Be careful with your pricing. It's not easy to bring or buy for a family. It's a one or two person event. I love the windows and the sunlight. I love the coffee. I love the tables and chairs. Bagels with almond/honey cream cheese are my favorite. The drive up window / people are very well trained. I am a good tipper I love the pictures on the walls. The color of the walls are warm and happy. Don't forget to empty the garbage cans. I 'm not very techie and I don't always know about specials. Thank You for this opportunity. Nancy Ramsdell Your employees are your biggest asset. Take care of them
Sami Johnson
Hello sharing my experience. I had been in caribou coffee Rochester MN N Broadway location on Wednesday December 4th. I ordered a medium pumpkin spice latte. When my drink was ready and announced for me to grab it, I went to the counter and immediately noticed it was a small instead of a medium. I asked, "did I order a medium or a small? I can't remember" I admit I do tend to forget very short term occurrences that quickly, that's why I asked. My friend who was with me looked at the receipt and we confirmed, I ordered a medium. So, I found an employee and told him the mixup. The woman who made my drink grabbed it from me and in 15 seconds tops, gave it back in a Medium cup. Am I overreacting in my thought process or was something wrong with this situation? I never worked in a coffee shop, nor as any barista ever in my life. I'm unaware of the process for making a latte, though it's January 2nd now and (I understand it could be silly, may be a tad anxious,) I still think of the interaction from time to time. Also, I didn't mention here that when I opened my medium cup after her putting it back on the counter, the cup wasn't full. Like...did she just pour the latte from the small cup into the Medium without any adjustments? I can't help but think otherwise, would you? What would you think? Am I overreacting? I believe the workers name was Shay. I understand I could have voiced my concerns to a different employee at the time but I have a hard time with confrontation. Thank you for your time to listen/read my complaint ! 😊
Gretchen Hill
Great service, friendly staff and a fun place to visit!
Great location and staff! Was greeted with warmth and service was exceptional!
Atmosphere: 5
Food: 5
Service: 5
Timothy Bloch
I asked for a bacon, egg, and cheddar breakfast sandwich to be made on an everything bagel. I was told that the sandwich can only be ordered on a plain bagel and no modifications can be made. So I went with the plain bagel. When I ate the sandwich I understood why they can't modify the sandwich order. Clearly this bagel sandwich was not freshly made. It was pre-made and just warmed up. Just awful. Maybe they make good coffee. But the sandwiches are like something out of a vending machine.
Loved the service. Our puppy got a pup cup and couldn’t be a happier puppy! Thanks Caribou!
Atmosphere: 4
Food: 4
Service: 5
Donna Springer
Very pleasant barista. Only ordered beverages, no food.
Atmosphere: 5
Service: 5
Recommended dishes: Bagel
Aislin Guillet
As always, the staff is fantastic, my order was correct, I didn't have to wait long at all. The store was clean and very inviting.
Adela Solis
Delicious coffee and croissant to take out.
Atmosphere: 5
Food: 5
Service: 5
Jena Ruhl
Californian here, I should have lived in ignorance of Caribou Coffee. I return home now feeling cold and hollow knowing only a legion of Starbucks awaits me.
Dont know how to make drinks, steamed milk and coffee, heres some warmed up milk in your coffee, also how about we fill it to the point of failure on your lap as you drive away.
The workers were so rude and looked they didn’t want to be there. They got all my order wrong and when I went to tell them they didn’t fix it. My drink was a medium when I ordered a large and when I told the girl working she went and poured it into a large and after 5 sec she brings it and it’s so obvious she didn’t do anything other than pour it into a large. My order also took a while. I am disappointed in the customer service that was provided. The worker their had an attitude and was annoyed when I asked her to fix my drink.
Caribou Coffee always delivers- thank you folks!
We placed our order online, drove to the drive-thru, and our order was ready in seconds. Thanks for the awesome service.
Drive up order
the benches need to be recovered. They are in such bad shape that it could snag your pants/ There is not an easy way to slide over on them. The machines are noisy . Maybe some insulation in the ceiling would help. Be careful with your pricing. It's not easy to bring or buy for a family. It's a one or two person event.
I love the windows and the sunlight. I love the coffee. I love the tables and chairs. Bagels with almond/honey cream cheese are
my favorite. The drive up window / people are very well trained. I am a good tipper I love the pictures on the walls. The color of the walls are warm and happy. Don't forget to empty the garbage cans. I 'm not very techie and I don't always know about specials.
Thank You for this opportunity.
Nancy Ramsdell
Your employees are your biggest asset. Take care of them
Hello sharing my experience. I had been in caribou coffee Rochester MN N Broadway location on Wednesday December 4th. I ordered a medium pumpkin spice latte. When my drink was ready and announced for me to grab it, I went to the counter and immediately noticed it was a small instead of a medium. I asked, "did I order a medium or a small? I can't remember" I admit I do tend to forget very short term occurrences that quickly, that's why I asked. My friend who was with me looked at the receipt and we confirmed, I ordered a medium. So, I found an employee and told him the mixup. The woman who made my drink grabbed it from me and in 15 seconds tops, gave it back in a Medium cup. Am I overreacting in my thought process or was something wrong with this situation? I never worked in a coffee shop, nor as any barista ever in my life. I'm unaware of the process for making a latte, though it's January 2nd now and (I understand it could be silly, may be a tad anxious,) I still think of the interaction from time to time. Also, I didn't mention here that when I opened my medium cup after her putting it back on the counter, the cup wasn't full. Like...did she just pour the latte from the small cup into the Medium without any adjustments? I can't help but think otherwise, would you? What would you think? Am I overreacting? I believe the workers name was Shay. I understand I could have voiced my concerns to a different employee at the time but I have a hard time with confrontation. Thank you for your time to listen/read my complaint ! 😊
Great service, friendly staff and a fun place to visit!
Parking: Plenty of places to park.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Iced Crafted Press, Iced Latte
Great location and staff! Was greeted with warmth and service was exceptional!
Atmosphere: 5
Food: 5
Service: 5
I asked for a bacon, egg, and cheddar breakfast sandwich to be made on an everything bagel. I was told that the sandwich can only be ordered on a plain bagel and no modifications can be made. So I went with the plain bagel. When I ate the sandwich I understood why they can't modify the sandwich order. Clearly this bagel sandwich was not freshly made. It was pre-made and just warmed up. Just awful. Maybe they make good coffee. But the sandwiches are like something out of a vending machine.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Loved the service. Our puppy got a pup cup and couldn’t be a happier puppy!
Thanks Caribou!
Atmosphere: 4
Food: 4
Service: 5
Very pleasant barista. Only ordered beverages, no food.
Atmosphere: 5
Service: 5
Recommended dishes: Bagel
As always, the staff is fantastic, my order was correct, I didn't have to wait long at all. The store was clean and very inviting.
Delicious coffee and croissant to take out.
Atmosphere: 5
Food: 5
Service: 5
Californian here, I should have lived in ignorance of Caribou Coffee. I return home now feeling cold and hollow knowing only a legion of Starbucks awaits me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Iced Latte
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