Firehouse Subs Salem Road

Great sub choices that are served by the most friendliest of staff.

Atmosphere: 5

Food: 5

Service: 5

First time in a firehouse sub restaraunt, great sandwiches and they actually have a gluten free bread option that tastes good! Super friendly staff, great little sandwich place. Will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

I have always enjoyed supporting firehouse subs. The subs are great and usually are worth extra cost and the long wait for your order. But today was a day that has made me unsure I will ever return. We have only ever had minor issues with orders. Today my husband was halfway through his sub and his bite had a very long hair. Completely turned off from eating I called firehouse. I was told to come back and they will remake or refund. I had to bring the sub with, with the hair as proof. We are about 15 minutes from them. I had picked up the food after an exhausting day of work went home to eat home and then was going to a second job. So I had to go back after we ate with the hair sub on my way to second job. Was told they would at first refund half because he ate half. Sorry he found the hairway through eating. So then worker checked with the owner who instead of refunding anything said they would only remake half the sandwich. This is terribly frustrating policy for fast food. Basically if you are taking food to go be prepared to drive back with issues and they will only remake. I could understand remaking if this was a sit down restaurant but for fast food you often driving from one place to another that's why you grab to go. Going back to remake after everyone is already done eating and or you live opposite side of town is not customer friendly. When I went inside to ask for the refund I also noted that it appeared no one on the cook line wore hairnets which explains why hair was in my food. So this has tipped me in the most likely never to return. Which makes me sad as truly I enjoy the food more than other sub places and wait the 10 plus minutes for my food everytime. But not being given a refund for food with hair is completely unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Matthew was excellent his customer service was beyond most

Atmosphere: 5

Food: 5

Service: 5

Never go here! Thought we were lucky to find the place almost empty at 1130 on a weekday. I now realize the locals just know this place is terrible.

Spent almost $30 on a single sandwich and salad to go. No one else in line placing orders. Waited 15 minutes, just to find sandwich made wrong when we got back to hotel! No napkins in the bag. Salad dressing ridiculously small.

We'll never go here again. Due to price vs value, we may write off Firehouse Subs altogether

Edit: seeing the AI - generated response just adds insult to injury! How low-effort can you get? Obviously management here doesn't care about the customer experience. Jeez, you already ripped me off, don't insult my intelligence by thinking you can placate me with such a lame effort.

Atmosphere: 1

Food: 1

Service: 1

Very nice people and food

Atmosphere: 4

Food: 5

Service: 5

Employees are friendly and the restaurant is very clean

Atmosphere: 5

Food: 5

Service: 5

Cashier at the window was very rude and disrespectful. They passed our sandwich out through the window not in the bag not properly closed or nothing.

Atmosphere: 1

Food: 5

Service: 1

I went to Firehouse Subs for the first time and was really impressed. I ordered the Hook and Ladder and it was delicious. The whole sandwich was toasted, not just the bread, and I really liked that. It gave everything a warm, melty texture that made it stand out.

They also have a hot sauce bar, which is a fun touch. I tried the Sizzlin Scorpion sauce with my sandwich and it was a great combo.

The atmosphere was also memorable. The place is designed to look like a firehouse, which makes sense since it was founded by firefighters. I also appreciated learning that they donated nearly 1.5 million dollars to life saving gear earlier this year. The brick walls and firefighter decor give it a warm and welcoming feel. Definitely worth checking out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook \u0026 Ladder

Great subs!

Atmosphere: 5

Food: 4

Service: 4

Nice people, good food, best service

Atmosphere: 5

Food: 4

Service: 5

Firehouse is best..wish we could get one on la crosse..but no we need to have 15 subways...very tender delicious toasted subs

Good sandwiches but we were the only ones in the drive thru and there was nobody inside and we had to wait over 10 minutes at the window.

Food: 5

Service: 1

Great sandwiches and great staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef and Provolone Sandwich

It’s been a pleasure partnering with Firehouse. Their commitment to quality and customer service really stands out. Always on time, always tasty – delivering for them has been a wonderful experience!

The team is AMAZING too!!

-Waiter Express Food Delivery Team <3

Atmosphere: 5

Food: 5

Service: 5