Jenpachi Japanese Steak House

Great atmosphere and our server was awesome

Always a fun stop! Family friendly, great food, and awesome staff!

Horrible experience from start to finish. The staff was beyond rude, and we were blatantly overcharged by $20 compared to the menu prices. When we questioned it, the waitress was dismissive and unprofessional, acting like it was our fault for noticing. The portions were laughably small—not worth even half of what they charge. The whole place felt chaotic and poorly managed, with long wait times and zero regard for customer service. Save your money and go literally anywhere else. One star is too generous for a place that treats customers this badly.

Amazing food never disappointed, great experiences, the chefs are so entertaining.

I really hate to do this, but this was the first time in all my life I could not leave a tip. To start, we walked in and I said hi, how are you? And the waitress said, “well I’m working- I’m alive” “I had a baby two weeks ago and can’t stand being at home so I’m here instead.” Immediately thrown off. Then we were walked to the griddle area where most like to sit to watch the experience at hand- although, we were on date night so I had to ask for a table which they only had 2 in the restaurant. We were sat under a huge fan next to a utility sink. I thought okay, freezing but maybe my fiance will nestle in. We ordered the filet mingon sushi roll with shrimp tempura- bad start, no flavor whatsoever. Then when we got our salads the waitress (not upset at her or holding a grudge) spilled ginger sauce all over my purse etc. I was starting to get anxiety. I order the lobster and steak and it comes out cold to touch. I felt so bad to tell our waitress about it but I decided if I’m paying all this money I better. It’s even asked her to feel it. I felt so bad at this point. But here we are, she says maybe we can comp it, and I suggest brining me out a side of “hot” shrimp. So they get that cooking. Mind you my food is ice cold, I’m freezing under this giant fan and everything seems run down. Another waitress/possibly manager role comes over and asks how is everything? But it did not feel genuine. I stated that the food was very cold and she argued the situation with me to the point I put my head down and stopped responding (I’m pretty dang assertive too). I couldn’t believe she was arguing with a guest spending money and I was very calm & respectful about it. The lobster was cut up into little pieces so cold- and the meat was like it was taken out of the fridge. I couldn’t believe it. I will absolutely never return unfortunately. We were never checked on after that. There’s no liveliness there anymore and way overpriced for cold, cut up food. We paid over $80. No “sorry” was given.

Atmosphere: 1

Food: 1

Service: 1

I been going to this place years and today wasn't a good experience for me. It's not usually like that but it is what it is

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Jenpachi Special Fried Rice, Vegetable Delight, Salad, Teriyaki Chicken

The Food was really good at this Restaurant. But the hostess was very unprofessional. I do understand being short staffed, most business are but there is a right way and a wrong way to conduct yourself. We were sat down and not even 5 min later the Gentlemen came out to start the food on the grill. I ask him Can we have some drinks or An appetizers before we get started. He called for the Waitress and our order was taken. Later as the meal was wrapping up I asked for the drink menu again so I can order a beverage I waited 20 mins with menu in hand. I couldn't get her attention because she was busy then as she came by with boxes she asked if I decided on a drink I ordered and she went and got our check set it on the table then went and made the drink. As I go to the front to pay she asked me how was my drink I said it was ok but I didn't like the service. She asked me what was the problem I explained the issues and Before I can finish my statement she interrupts me and says We'll if you can see I'm the only person here working the front. I stop talking because at that moment I understand that we were not going to get anywhere. I pay my tab and I say to her the way you responded to my complaint was unprofessional. You should not ask what the problem is if you are going to respond the way you did. I wote a message on my receipt and said thank you and left.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Jenpachi Special Fried Rice, Teriyaki Chicken

This place was a amazing! Highly recommend, the staff was fun and the food was great my picky kids ate almost everything!

Kid-friendliness: The staff was great with my kids, they loved the show with dinner!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jenpachi Special Fried Rice, Shrimp & Scallops Lunch, Grill Steak and Shrimp, Seafood Combination Dinner, Teriyaki Chicken

gave me food poisoning and was throwing up all night

Atmosphere: 2

Food: 1

Service: 3

When you walk in , you get greeted with “ how can I help you ?” … instead of “ table for how many persons ?“ or “ dine in or take away? “

The place is pretty run down. Clealiness is 8/10 . Do not be discouraged by the windows shades ( see in photos ) they do not mean that the restaurant is closed… they are always down .

The chef is very friendly and tries his best to act natural.

The food is good and is freshly prepared before your very eyes… a good experience.

Atmosphere: 2

Food: 4

Service: 3

Best fried rice and hibachi in town! We come here a lot and the food and service is always great and consistent. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Had a wonderful time celebrating my wifes bday. fantastic food and fun with a group of 6 people.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jenpachi Special Fried Rice, Lobster Sauce

Great food! You can't beat the fried rice! The staff was excellent today.

Atmosphere: 5

Food: 5

Service: 5

The place is not the clean!! Since they do hibachi, all the seats and table were sticky with the smoke and oil residue. The service was good though the food was not enticing. This is just my thoughts but you can check out and judge for yourself!

Atmosphere: 1

Food: 1

Service: 4

Gluten friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Miso Soup, Salad, Teriyaki Chicken