This store is poorly managed. I sat and waited outside for a curbside order twice to find out that they lost my order. I went inside the second time this happened and they wouldn't do anything for me. And they treated me like they could care less if I was charged on my credit card but never received any food. Also, the food here tends to be served cold. I'm ok with cheeseburgers served not warm, but cold fries is terrible. Never going back to this poorly managed McDonalds again. McDonalds is currently overpriced, and all McDonalds food and service has really gotten pretty bad. Don't be buying McDonalds stock.. that's my tip of the day! :-)
Atmosphere: 1
Food: 1
Service: 1
Nico
Favorite McDonald’s in Rochester. I go here a lot and never have to wait long. Food is always fresh and tasty.
Braden Dvorak
Food isn't bad actually quite decent, don't even bother ordering table service because you're still going to have to get it yourself in the front. Bathrooms have weed smell. Staff is friendly and they are able to correct the order. Waited over 20 minutes and ordered a frappe which was completely melted, the order was never brought out in the pickup shelf. Update 10/8/2025: For a week after I posted my original review above they've started bringing out orders. They've gone to their old ways still don't expect them to bring your orders to the table.
Atmosphere: 2
Food: 4
Service: 1
Pearlistic
Don’t bother getting table service on mobile or table number they ain’t going to bring it to you. Their workers should always bring it to you no matter if it’s busy or not
Atmosphere: 2
Food: 4
Service: 1
Christine Rule
Love the large tables and windows. Clean, friendly staff. Nice place inside to chat with friends or get some work done.
Atmosphere: 5
Food: 5
Service: 5
Jon zych
We ordered two daily double meals with barbecue sauce and diet cokes we we were getting back on road I checked our order they got it right except I got no nuggets this happened the weekend before also I went inside only to be ignored so I had get back in drive through they gave me my nuggets I asked how do you put the sauce in the bag and not check for nuggets in the bag she wouldn’t answer no excuse or apology just gave me the nuggets must be a harder job then it looks
Atmosphere: 3
Food: 3
Service: 1
Gerald Mullins
This location doesn’t pay attention to the front counter. No drink refills. No attention paid.
Atmosphere: 5
Food: 5
Service: 2
Sandy McGhie
Ordered a hot fudge Sunday which was all ice cream and just fudge drizzled on the top, next time I'll just have a cone.
Shawn Carpenter
Joey (the manager) was extremely helpful taking my order had a couple hiccups with the app. He figured it out and got me on my way very friendly fast business.
Can’t call or use mobile app, essentially no deals here.
Atmosphere: 1
Food: 3
Service: 1
James Henckel
Slow, expensive, rude. Worst McDonald's in Rochester. I expect them to be out of business soon
Atmosphere: 1
Food: 1
Service: 1
Megan Kiser
their workers- uneducated and fly off the handle at customers when THEY are in the wrong and messed up on my order THREE times three different things, I ONLY ORDERED 3 MEALS I told the guy this is just McDonald’s… imagine if they treated someone like that elsewhere… food was cold, just an all over horrible time. Won’t be going there ever again 😂
Atmosphere: 1
Food: 1
Service: 1
Kimberly
Different setup for McDonald's. Everything was good, food, and service, but there was not a pop stationj
Atmosphere: 4
Food: 4
Service: 5
Luis Vargas
Ordered a QPC, my burger and fries were great! This was my first visit to this location and I did find it odd that there was no soda fountain in the lobby, no cashier to engage with customers and very limited human interaction with the staff. I received my order promptly from a young lady who was really nice but that was the extent of the interaction as we ordered from one of many kiosks which seemed to be the only way you could order inside. The place is nice and modern but feels fort of cold and unwelcoming to a degree. Idk either way good food!
This store is poorly managed. I sat and waited outside for a curbside order twice to find out that they lost my order. I went inside the second time this happened and they wouldn't do anything for me. And they treated me like they could care less if I was charged on my credit card but never received any food. Also, the food here tends to be served cold. I'm ok with cheeseburgers served not warm, but cold fries is terrible. Never going back to this poorly managed McDonalds again. McDonalds is currently overpriced, and all McDonalds food and service has really gotten pretty bad. Don't be buying McDonalds stock.. that's my tip of the day! :-)
Atmosphere: 1
Food: 1
Service: 1
Favorite McDonald’s in Rochester. I go here a lot and never have to wait long. Food is always fresh and tasty.
Food isn't bad actually quite decent, don't even bother ordering table service because you're still going to have to get it yourself in the front. Bathrooms have weed smell. Staff is friendly and they are able to correct the order. Waited over 20 minutes and ordered a frappe which was completely melted, the order was never brought out in the pickup shelf. Update 10/8/2025: For a week after I posted my original review above they've started bringing out orders. They've gone to their old ways still don't expect them to bring your orders to the table.
Atmosphere: 2
Food: 4
Service: 1
Don’t bother getting table service on mobile or table number they ain’t going to bring it to you. Their workers should always bring it to you no matter if it’s busy or not
Atmosphere: 2
Food: 4
Service: 1
Love the large tables and windows. Clean, friendly staff. Nice place inside to chat with friends or get some work done.
Atmosphere: 5
Food: 5
Service: 5
We ordered two daily double meals with barbecue sauce and diet cokes we we were getting back on road I checked our order they got it right except I got no nuggets this happened the weekend before also I went inside only to be ignored so I had get back in drive through they gave me my nuggets I asked how do you put the sauce in the bag and not check for nuggets in the bag she wouldn’t answer no excuse or apology just gave me the nuggets must be a harder job then it looks
Atmosphere: 3
Food: 3
Service: 1
This location doesn’t pay attention to the front counter. No drink refills. No attention paid.
Atmosphere: 5
Food: 5
Service: 2
Ordered a hot fudge Sunday which was all ice cream and just fudge drizzled on the top, next time I'll just have a cone.
Joey (the manager) was extremely helpful taking my order had a couple hiccups with the app. He figured it out and got me on my way very friendly fast business.
Nice Employees Great Food n Service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can’t call or use mobile app, essentially no deals here.
Atmosphere: 1
Food: 3
Service: 1
Slow, expensive, rude.
Worst McDonald's in Rochester.
I expect them to be out of business soon
Atmosphere: 1
Food: 1
Service: 1
their workers- uneducated and fly off the handle at customers when THEY are in the wrong and messed up on my order THREE times three different things, I ONLY ORDERED 3 MEALS
I told the guy this is just McDonald’s… imagine if they treated someone like that elsewhere… food was cold, just an all over horrible time. Won’t be going there ever again 😂
Atmosphere: 1
Food: 1
Service: 1
Different setup for McDonald's. Everything was good, food, and service, but there was not a pop stationj
Atmosphere: 4
Food: 4
Service: 5
Ordered a QPC, my burger and fries were great! This was my first visit to this location and I did find it odd that there was no soda fountain in the lobby, no cashier to engage with customers and very limited human interaction with the staff. I received my order promptly from a young lady who was really nice but that was the extent of the interaction as we ordered from one of many kiosks which seemed to be the only way you could order inside. The place is nice and modern but feels fort of cold and unwelcoming to a degree. Idk either way good food!
Atmosphere: 2
Food: 5
Service: 4
Loading...