I recently had the opportunity to work at what was once one of my favorite restaurants, and while the food remains good, there are noticeable areas where improvement is needed, particularly in management and operations.
The quality of the food is still commendable, showcasing the culinary skills that initially drew me to this establishment. Each dish is flavorful and well-prepared, and it’s clear that the kitchen staff takes pride in their work. However, it’s disheartening to see that the overall dining experience has declined over time.
One of the most concerning issues is the slow service. Each visit has been marked by longer wait times, which can be frustrating for diners. It seems that the management needs to reassess their staffing and operational strategies to enhance efficiency and improve the flow of service during busy hours.
Additionally, the restaurant's marketing efforts could use a major overhaul. It feels like the charm and excitement that once surrounded this place have faded, and a revitalization of their marketing strategy could help draw in more guests and remind patrons of the exceptional dining experience they once enjoyed.
Moreover, I believe that management should prioritize listening to their staff's concerns, especially regarding their well-being. It’s crucial for a workplace to foster a supportive environment where employees feel heard and valued. Instead of singling out one individual for disciplinary action when issues arise, it would be more effective to address the team as a whole. If multiple staff members are facing the same challenges, a collective approach to problem-solving would promote a more cohesive and positive work environment.
In conclusion, while I still appreciate the good food served at this restaurant, I hope to see management take proactive steps to address these operational shortcomings. With the right changes, this establishment could reclaim its status as one of the best dining spots in town.
Atmosphere: 1
Food: 3
Service: 1
Smashley Abodeely
Was not the best. The fries tasted stale but the ranch made up for it . The burger was Bla. The waitress was very nice but that’s about it.
Atmosphere: 5
Food: 1
Service: 4
Leah Rosch
The bulliet bourbon old fashioned was so good! I had the Reuben for dinner with a side of fries. The marbled rye was nice and crispy and the fries were thin cut steak style. I think the Reuben could have used a little more Thousand Island dressing but everything else was great. The ratio of sauerkraut, beef, and swiss cheese was perfect so adding a little more sauce would really kick it up a notch. I really liked the fries, crispy and golden on the outside and soft on the inside, not mealy or dry. My server was very personable and pleasant and I had a great experience overall. I really appreciate how clean everything was, it was sparkling.
Atmosphere: 5
Food: 5
Service: 5
Chris Pilon
Really nice hotel bar stop for lunch between appointments. Bartender Shelly was a great conversationalist while I had my amazing Thai chicken salad. Peanut dressing about thebest I've had on the road. Will definitely be back!
Atmosphere: 4
Food: 5
Service: 5
McCabe
Was very disappointed in the food and drinks. Will not be back.
Atmosphere: 5
Food: 1
Service: 4
Sharda Raj
Had dinner one night at the bar while in town on business trip. Wine selection was really good, shrimp scampi pasta & glass of red wine, pasta had a little too much cheese for me but overall tasted delicious.
Atmosphere: 4
Food: 3
Service: 5
David Coy
Super convenient location next to hospital. Large list of wine to choose from. All food I tried was great.
Atmosphere: 5
Food: 5
Service: 5
Mary L
My husband and I come to Rochester every three months. I want to salute a server named Christine. We met her when she worked at Lord Essex in the Kahler. We always look for her. We kept waiting for Lord Essex to reopen and then we found Christine at Salute. We were thrilled. I recommend Christine, ask for her when you go to Salute! You will discover that you will ask for her every time. Dr. Bruce Harmon and wife Mary.
Nancy606
We have been in Rochester at Mayo Clinic for almost a month and walked by Salute at the Mariott hotel on a daily basis . It is billed as a Wine Bar and More. Because we weren't interested in wine bar, we never went in. Last night we discovered that "and more" actually included a dining room with fabulous dinner selections. When we first entered we saw a nearly empty bar and almost walked out again and then saw that the dining room on the right was relatively full and that changed our minds. The meal was excellent- I had the short rib tacos and my husband had the short rib dinner with Risotto. Our server Christine was very attentive and friendly. She told us that the executive Sous Chef had won many local award for his cuisine. We will definitely return because it has a beautiful decor, tables are appropriately separated for conversation and it is quiet. . It was a very enjoyable evening.
Rebecca B
Our meals were delicious and our server, Christine, was superb. She was personable, engaging, attentive, and knew just what to recommend!!
Have been coming to Mayo for two years now. Salute had the best Calamari in town but now have substituted red bell peppers for pickled Fresno chilies without changing the menu. Too bad now the calamari is no better than anyone else. Vlada the bartender is great. But if you are going to change the recipe at least change the menu.
Food: 1
Service: 4
J S
It is easy and convent to stay at the Marriott Hotel when you are going to the Mayo Clinic for treatment, but this alone is not an excuse for a very mediocre menu offered at Salute, particular when the clientele can come from all over the US, as well as many other countries. We had their special of the night which was some chicken concoction for which they recommended a glass of Rose to compliment the dish. While chicken was OK, I was amazed when the check came listing a glass of Rose at $28.00, I very much doubt a complete bottle of the stuff cost this much. Lesson learned and I hope who ever reads this review can benefit from this information. Much better choices at 50 meter’s in either direction. Cheers
Paul Griesbach
Had a nice quiet dinner at Salute!!The Crème Brûlée was yummy!!
Brandon Michaels
I really expect better from Marriott. Loyal Marriott customer but the food, service and ambiance of Salute is just substandard.
I recently had the opportunity to work at what was once one of my favorite restaurants, and while the food remains good, there are noticeable areas where improvement is needed, particularly in management and operations.
The quality of the food is still commendable, showcasing the culinary skills that initially drew me to this establishment. Each dish is flavorful and well-prepared, and it’s clear that the kitchen staff takes pride in their work. However, it’s disheartening to see that the overall dining experience has declined over time.
One of the most concerning issues is the slow service. Each visit has been marked by longer wait times, which can be frustrating for diners. It seems that the management needs to reassess their staffing and operational strategies to enhance efficiency and improve the flow of service during busy hours.
Additionally, the restaurant's marketing efforts could use a major overhaul. It feels like the charm and excitement that once surrounded this place have faded, and a revitalization of their marketing strategy could help draw in more guests and remind patrons of the exceptional dining experience they once enjoyed.
Moreover, I believe that management should prioritize listening to their staff's concerns, especially regarding their well-being. It’s crucial for a workplace to foster a supportive environment where employees feel heard and valued. Instead of singling out one individual for disciplinary action when issues arise, it would be more effective to address the team as a whole. If multiple staff members are facing the same challenges, a collective approach to problem-solving would promote a more cohesive and positive work environment.
In conclusion, while I still appreciate the good food served at this restaurant, I hope to see management take proactive steps to address these operational shortcomings. With the right changes, this establishment could reclaim its status as one of the best dining spots in town.
Atmosphere: 1
Food: 3
Service: 1
Was not the best. The fries tasted stale but the ranch made up for it . The burger was Bla. The waitress was very nice but that’s about it.
Atmosphere: 5
Food: 1
Service: 4
The bulliet bourbon old fashioned was so good! I had the Reuben for dinner with a side of fries. The marbled rye was nice and crispy and the fries were thin cut steak style. I think the Reuben could have used a little more Thousand Island dressing but everything else was great. The ratio of sauerkraut, beef, and swiss cheese was perfect so adding a little more sauce would really kick it up a notch. I really liked the fries, crispy and golden on the outside and soft on the inside, not mealy or dry. My server was very personable and pleasant and I had a great experience overall. I really appreciate how clean everything was, it was sparkling.
Atmosphere: 5
Food: 5
Service: 5
Really nice hotel bar stop for lunch between appointments. Bartender Shelly was a great conversationalist while I had my amazing Thai chicken salad. Peanut dressing about thebest I've had on the road. Will definitely be back!
Atmosphere: 4
Food: 5
Service: 5
Was very disappointed in the food and drinks. Will not be back.
Atmosphere: 5
Food: 1
Service: 4
Had dinner one night at the bar while in town on business trip. Wine selection was really good, shrimp scampi pasta & glass of red wine, pasta had a little too much cheese for me but overall tasted delicious.
Atmosphere: 4
Food: 3
Service: 5
Super convenient location next to hospital. Large list of wine to choose from. All food I tried was great.
Atmosphere: 5
Food: 5
Service: 5
My husband and I come to Rochester every three months. I want to salute a server named Christine. We met her when she worked at Lord Essex in the Kahler. We always look for her. We kept waiting for Lord Essex to reopen and then we found Christine at Salute. We were thrilled. I recommend Christine, ask for her when you go to Salute! You will discover that you will ask for her every time. Dr. Bruce Harmon and wife Mary.
We have been in Rochester at Mayo Clinic for almost a month and walked by Salute at the Mariott hotel on a daily basis . It is billed as a Wine Bar and More. Because we weren't interested in wine bar, we never went in. Last night we discovered that "and more" actually included a dining room with fabulous dinner selections. When we first entered we saw a nearly empty bar and almost walked out again and then saw that the dining room on the right was relatively full and that changed our minds. The meal was excellent- I had the short rib tacos and my husband had the short rib dinner with Risotto. Our server Christine was very attentive and friendly. She told us that the executive Sous Chef had won many local award for his cuisine. We will definitely return because it has a beautiful decor, tables are appropriately separated for conversation and it is quiet. . It was a very enjoyable evening.
Our meals were delicious and our server, Christine, was superb. She was personable, engaging, attentive, and knew just what to recommend!!
Restaurantji Recommends
Very nice
Service: 5
Have been coming to Mayo for two years now. Salute had the best Calamari in town but now have substituted red bell peppers for pickled Fresno chilies without changing the menu. Too bad now the calamari is no better than anyone else. Vlada the bartender is great. But if you are going to change the recipe at least change the menu.
Food: 1
Service: 4
It is easy and convent to stay at the Marriott Hotel when you are going to the Mayo Clinic for treatment, but this alone is not an excuse for a very mediocre menu offered at Salute, particular when the clientele can come from all over the US, as well as many other countries. We had their special of the night which was some chicken concoction for which they recommended a glass of Rose to compliment the dish. While chicken was OK, I was amazed when the check came listing a glass of Rose at $28.00, I very much doubt a complete bottle of the stuff cost this much. Lesson learned and I hope who ever reads this review can benefit from this information. Much better choices at 50 meter’s in either direction. Cheers
Had a nice quiet dinner at Salute!!The Crème Brûlée was yummy!!
I really expect better from Marriott. Loyal Marriott customer but the food, service and ambiance of Salute is just substandard.
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