There was a guy who gave us our order in the drive thru and he just closed the sliding window on our face when we were politely asking for something else. I’m never going back to that Starbucks again😠
Food: 4
Service: 3
Nils Peterson
Got to be the worst service I’ve ever experienced. I ordered a box of coffee three hours ahead of time. The freaking barista got the box then proceeded to chat with a coworker in the back for five minutes. This was for a funeral of all things. Worst service ever. Do not go to this store!!!
Service: 1
Natalie Bessler
Very kind workers and their drinks are always made well! Thank you and keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
Kim Jackson
I really enjoyed coming to this location of Starbucks. The inside is small, but it was very clean and tidy. The drinks were absolutely perfect. I ordered the drinks before hand in my app and they were ready upon arrival. The staff is very friendly and kind. The bathrooms were also very clean.
Atmosphere: 5
Food: 5
Service: 5
Allie Eggler
This is by far the best Starbucks in Rochester! I’m not the type to write reviews, but there is a barista named Kk that is the sweetest soul! She is one of the kindest baristas I have ever met. This Starbucks also almost never messes up orders. This is seriously my favorite Starbucks, and all definitely deserves a raise for all her hard work and kindness!
Atmosphere: 5
Food: 5
Service: 5
Nico
Very awesome sauce
KALIN
Thank you to the nice baristas who prepared my cup of hot chocolate on this chilly night!
S J
The line can be frustrating but the coffee is worth it.
Pandas 7up
The energy of the place is amazing and the attitude of the workers is just beyond excellent. I come in with a very complicated order and olivia greets me with a smile and makes my drink perfect. 10/10 only starbucks i like
Atmosphere: 5
Food: 5
Service: 5
Julie M
Love using the app and just now started collecting double stars by loading $ into app.
My business is in Apache mall. My family and I come to this store almost every day to buy coffee. This store used to be our favorite. Their staff are very friendly to my dog. Yesterday, my husband and I bought two cups of coffee. We specifically noted 3 spoons of sugar. When we got it and opened it at home, it was 100% sugar and we couldn't drink it. We threw it away because we have diabetes and can't drink it. When I asked the customer service, she said that if you are very dissatisfied, you can ask them to redo it. In fact, I went back today to ask for this, but I was rejected and discriminated against. I am very angry. They don't think they did anything wrong and are very arrogant. I will report this store to BBB and their headquarters, especially the employee of Oliva and the other one who worked today. She said short hair tall. When you want to complain about your bad experience, don't meet these two people, because their attitude is very bad. I have never seen such a bad employee in Starbucks!
Atmosphere: 1
Food: 1
Service: 1
xu yan
The attitude of some employees in this store is very bad. Oliva and another female employee are very arrogant. My business is in Apache mall. My wife and I come here almost every day and are loyal customers of this store. They gave me full sugar coffee yesterday, and I only asked for 3 spoons of sugar yesterday. I always order the same drink but it's never too sweet .My wife and I both have diabetes, so we took a sip and threw it away. We contacted customer service, and the customer service said that if we are not satisfied, we can come and change it. When I came here today, their attitude was very bad. This is the worst experience I have had in Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Ryan King
Classic Starbucks.
Atmosphere: 4
Food: 4
Service: 4
Emily Smith
This location is awesome!!! Friendly staff and I appreciated their kindness!
Atmosphere: 5
Food: 5
Service: 5
mi mieow
Generally pretty decent service but sometimes the drinks can be a little hit or miss in terms of being made well. The drink I got (a coffee frappucino) isn't supposed to have any whip - as I've been lowkey scolded for specifying no whip before at other locations. I'm lactose intolerant so I always request nondairy milk and no whip on drinks that usually come with whip. Unfortunately for me I got a healthy dollop of whip IN the drink as well as on top lol. Not a huge deal and we drove away since the line was long and it wasn't worth kicking a fuss up about, but I do wish the consistency was better. If you have a dairy allergy it might be worth specifying in case. Sometimes the drinks are made right, sometimes they just aren't.
There was a guy who gave us our order in the drive thru and he just closed the sliding window on our face when we were politely asking for something else. I’m never going back to that Starbucks again😠
Food: 4
Service: 3
Got to be the worst service I’ve ever experienced. I ordered a box of coffee three hours ahead of time. The freaking barista got the box then proceeded to chat with a coworker in the back for five minutes. This was for a funeral of all things. Worst service ever. Do not go to this store!!!
Service: 1
Very kind workers and their drinks are always made well! Thank you and keep up the great work!!
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed coming to this location of Starbucks. The inside is small, but it was very clean and tidy. The drinks were absolutely perfect. I ordered the drinks before hand in my app and they were ready upon arrival. The staff is very friendly and kind. The bathrooms were also very clean.
Atmosphere: 5
Food: 5
Service: 5
This is by far the best Starbucks in Rochester! I’m not the type to write reviews, but there is a barista named Kk that is the sweetest soul! She is one of the kindest baristas I have ever met. This Starbucks also almost never messes up orders. This is seriously my favorite Starbucks, and all definitely deserves a raise for all her hard work and kindness!
Atmosphere: 5
Food: 5
Service: 5
Very awesome sauce
Thank you to the nice baristas who prepared my cup of hot chocolate on this chilly night!
The line can be frustrating but the coffee is worth it.
The energy of the place is amazing and the attitude of the workers is just beyond excellent. I come in with a very complicated order and olivia greets me with a smile and makes my drink perfect. 10/10 only starbucks i like
Atmosphere: 5
Food: 5
Service: 5
Love using the app and just now started collecting double stars by loading $ into app.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My business is in Apache mall. My family and I come to this store almost every day to buy coffee. This store used to be our favorite. Their staff are very friendly to my dog. Yesterday, my husband and I bought two cups of coffee. We specifically noted 3 spoons of sugar. When we got it and opened it at home, it was 100% sugar and we couldn't drink it. We threw it away because we have diabetes and can't drink it. When I asked the customer service, she said that if you are very dissatisfied, you can ask them to redo it. In fact, I went back today to ask for this, but I was rejected and discriminated against. I am very angry. They don't think they did anything wrong and are very arrogant. I will report this store to BBB and their headquarters, especially the employee of Oliva and the other one who worked today. She said short hair tall. When you want to complain about your bad experience, don't meet these two people, because their attitude is very bad. I have never seen such a bad employee in Starbucks!
Atmosphere: 1
Food: 1
Service: 1
The attitude of some employees in this store is very bad. Oliva and another female employee are very arrogant. My business is in Apache mall. My wife and I come here almost every day and are loyal customers of this store. They gave me full sugar coffee yesterday, and I only asked for 3 spoons of sugar yesterday. I always order the same drink but it's never too sweet .My wife and I both have diabetes, so we took a sip and threw it away. We contacted customer service, and the customer service said that if we are not satisfied, we can come and change it. When I came here today, their attitude was very bad. This is the worst experience I have had in Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Classic Starbucks.
Atmosphere: 4
Food: 4
Service: 4
This location is awesome!!! Friendly staff and I appreciated their kindness!
Atmosphere: 5
Food: 5
Service: 5
Generally pretty decent service but sometimes the drinks can be a little hit or miss in terms of being made well. The drink I got (a coffee frappucino) isn't supposed to have any whip - as I've been lowkey scolded for specifying no whip before at other locations. I'm lactose intolerant so I always request nondairy milk and no whip on drinks that usually come with whip. Unfortunately for me I got a healthy dollop of whip IN the drink as well as on top lol. Not a huge deal and we drove away since the line was long and it wasn't worth kicking a fuss up about, but I do wish the consistency was better. If you have a dairy allergy it might be worth specifying in case. Sometimes the drinks are made right, sometimes they just aren't.
Atmosphere: 5
Food: 4
Service: 5
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