Subway
3615 21st Ave NW, Rochester
(507) 281-8291
Recent Reviews
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Honestly I'm not mad at the store I'm mad at the lack of support. I've made MULTIPLE attempts to contact someone about incomplete/incorrect orders and never hear back. I'm out over $60 due to the fact you cant request a refund when you ordered through the app and using the help function is just a waist of time. Do better subway. It shouldn't be so hard to reach someone or request a refund when ordering online.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Sandwich
I'm vegetarian and I CLEARLY asked for a sandwich with lettuce,tomato's, mayo, cucumber, and peppers and they gave me a LOADED tuna sandwich. I bit into it and spit it all over. 1 star.
Still eating always go with the footling for those cravings later. I call it back up.
Atmosphere: 5
Food: 5
Service: 5
Server was fast and friendly, thank you!
Food: 4
Service: 5
I called and asked if I can pay in cash when they deliver this lady gon start giving additive asking a child if there crazy and then she said something about them delivering it for free is that not what a delivering fee for? So yall need to talk to whoever that was because all she had to say was simply oh were not able to do that but instead wanna have a additude and start being smart. Subway is good but yall go get yall subway somewhere else
Atmosphere: 1
Food: 5
Service: 1
They did not answer the phone after repeated phone calls (10+)
Appears on the app as the order was picked up
Service: 1
Clean, way too expensive
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Sandwich
The service is great and fast. Even with multiple people in line the older gentleman working here manages to get all the orders done correctly while still welcoming people coming in the door with a good morning! Awesome service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Good sub ad always. Glad it was open on holiday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This is the best subway location hands down. The employees are pleasant and interactive with customers. Subs are always great too
Restaurantji Recommends
Thanks for making great sandwiches! First time I stopped there. Will go back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Best subway hands down… staff is top notch, respectful, friendly and the restaurant is super clean!
Atmosphere: 5
Food: 5
Service: 5
Best Subway in Rochester! I believe it's the mgr that runs the drive thru. He is always so friendly and dependable! Great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Worst service of any subway anywhere.. pull up in the drive through. Mind you not a customer in the store or drive through. An they get on mic an ask you to wait then don't. Get back to you for 10 minutes don't go there if you want service
I get subway couple times a week, but lately trying to get a proper sandwich or side is sometimes questionable. My order is simple 2 #11's on Italian herb and cheese. 1 with America 1 with provolone. lettuce, pickle, tomato, onion, ex black olives, ex mayo. And a pretzel with no salt still had salt. I received 1 sandwich with correct veggies but added pepper thats unfortunate, my other sandwich wheat bread n no mayo or blacks. Guess I'll take a break for awhile as they can't get a simple order correct and sat for a minute at the drive up window. Do better subway.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Sandwich, Auntie Anne's Footlong Pretzel
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