I usually don’t complain, but after the last two nights, I feel like I have to say something. Yesterday my order was wrong — annoying, but I let it slide. Tonight I ordered three simple tacos, and somehow all three were messed up. I went back through the drive‑thru, they apologized, and offered to remake them fresh. Unfortunately, they managed to mess up the replacement tacos too.
At that point I went inside to talk to someone face‑to‑face. The manager was actually very understanding, refunded my order, and even gave me two coupons for free tacos. He was the only positive part of the experience.
Overall, though, it’s frustrating when a basic order can’t be made correctly twice in a row. I appreciate the manager’s professionalism, but the repeated mistakes make it hard to trust this location right now.
Service: 3
jay
I usually go here as I get off work late, and it's usually very good service. But I went on 1/13 and the drive thru worker was extremely rude. Rolled her eyes when she forgot to give me my drink and I asked for it. I usually don't write reviews because I understand how stressful it can be but I was nothing but nice during this and the guy who normally runs the drive thru is extremely kind.
Atmosphere: 2
Food: 3
Service: 1
Jake
Worst of the worst, got late night food for me and my kids as we just got here to see their grandparents at Mayo. Only to have multiple items forgotten, the smaller items werent even wrapped in the bag. And rhe items thqt were, were all smashed and broken and not even edible. I dont know who needs to go but maybe more than 1 of the employees are disgruntled.
Atmosphere: 1
Food: 1
Service: 1
Russ Mahlmeister
Fast. Awesome service!!
Atmosphere: 5
Food: 5
Service: 5
Ali Gittens
My mom and sister and I came in tonight to grab some quick dinner. Our order from the kiosk didn’t go through to the kitchen for some reason and the staff looked on their end and didn’t see anything. Jeremy came out and helped us and insisted on taking our order in person. He was very apologetic and kind. My mom wanted to try something new but wasn’t sure if she would like it. Jeremy took the time to explain all the ingredients and options for substitutions/add-ons, etc. He didn’t act impatient or anything witch often happens in fast food settings, in my opinion. Jeremy brought out our food for us and even checked in on us to make sure everything was right. Thanks Jeremy for making our stop so pleasant!
Atmosphere: 5
Food: 5
Service: 5
Holly Weiss
Employees created hostile environment, did not call names when food was ready so it was cold, did not give me proper items that I ordered
Atmosphere: 1
Food: 1
Service: 1
Khrystian
Went to order a beefy five layer and mostly got tortilla and barely any meat
Atmosphere: 3
Food: 1
Service: 5
Jonathan Anderson
I was missing food in my togo bag.
Atmosphere: 3
Food: 3
Service: 3
Xenoviah Leah Fleming
Food wasn't made correctly but it was still hot, not warm but hot. Well except the Cinnamon ball things.
Atmosphere: 5
Food: 4
Service: 5
Shyra Golding
Stood at front for a long time waiting on them to take my cash no worker even looked my way. Very disappointed.
The GM Ray personally made our food because we had such a big order. He communicated wait times amazingly and was super kind. We came during a rush and he didnt make us feel like we were a inconvenience or anything. Super great guy! Excellent service! Thank you Ray!!!
Atmosphere: 5
Food: 5
Service: 5
silentdissonance
Bike rack available!
Mike Wondrow
Not clean! Food looked like it was thrown together like pig slop! Missing food and wrong food! stick to the broadway taco bell
Food: 1
Service: 2
Sue Elder
The tea was sour. When I told the counter person, she said she would take care of it, but that did not happen while we were there.
Atmosphere: 4
Food: 3
Service: 4
Jacob Evans
Always check your order. It's practically guaranteed that they will leave something out.
I usually don’t complain, but after the last two nights, I feel like I have to say something. Yesterday my order was wrong — annoying, but I let it slide. Tonight I ordered three simple tacos, and somehow all three were messed up. I went back through the drive‑thru, they apologized, and offered to remake them fresh. Unfortunately, they managed to mess up the replacement tacos too.
At that point I went inside to talk to someone face‑to‑face. The manager was actually very understanding, refunded my order, and even gave me two coupons for free tacos. He was the only positive part of the experience.
Overall, though, it’s frustrating when a basic order can’t be made correctly twice in a row. I appreciate the manager’s professionalism, but the repeated mistakes make it hard to trust this location right now.
Service: 3
I usually go here as I get off work late, and it's usually very good service. But I went on 1/13 and the drive thru worker was extremely rude. Rolled her eyes when she forgot to give me my drink and I asked for it. I usually don't write reviews because I understand how stressful it can be but I was nothing but nice during this and the guy who normally runs the drive thru is extremely kind.
Atmosphere: 2
Food: 3
Service: 1
Worst of the worst, got late night food for me and my kids as we just got here to see their grandparents at Mayo. Only to have multiple items forgotten, the smaller items werent even wrapped in the bag. And rhe items thqt were, were all smashed and broken and not even edible. I dont know who needs to go but maybe more than 1 of the employees are disgruntled.
Atmosphere: 1
Food: 1
Service: 1
Fast. Awesome service!!
Atmosphere: 5
Food: 5
Service: 5
My mom and sister and I came in tonight to grab some quick dinner. Our order from the kiosk didn’t go through to the kitchen for some reason and the staff looked on their end and didn’t see anything. Jeremy came out and helped us and insisted on taking our order in person. He was very apologetic and kind. My mom wanted to try something new but wasn’t sure if she would like it. Jeremy took the time to explain all the ingredients and options for substitutions/add-ons, etc. He didn’t act impatient or anything witch often happens in fast food settings, in my opinion. Jeremy brought out our food for us and even checked in on us to make sure everything was right.
Thanks Jeremy for making our stop so pleasant!
Atmosphere: 5
Food: 5
Service: 5
Employees created hostile environment, did not call names when food was ready so it was cold, did not give me proper items that I ordered
Atmosphere: 1
Food: 1
Service: 1
Went to order a beefy five layer and mostly got tortilla and barely any meat
Atmosphere: 3
Food: 1
Service: 5
I was missing food in my togo bag.
Atmosphere: 3
Food: 3
Service: 3
Food wasn't made correctly but it was still hot, not warm but hot. Well except the Cinnamon ball things.
Atmosphere: 5
Food: 4
Service: 5
Stood at front for a long time waiting on them to take my cash no worker even looked my way. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The GM Ray personally made our food because we had such a big order. He communicated wait times amazingly and was super kind. We came during a rush and he didnt make us feel like we were a inconvenience or anything. Super great guy! Excellent service! Thank you Ray!!!
Atmosphere: 5
Food: 5
Service: 5
Bike rack available!
Not clean! Food looked like it was thrown together like pig slop! Missing food and wrong food! stick to the broadway taco bell
Food: 1
Service: 2
The tea was sour. When I told the counter person, she said she would take care of it, but that did not happen while we were there.
Atmosphere: 4
Food: 3
Service: 4
Always check your order. It's practically guaranteed that they will leave something out.
Atmosphere: 3
Food: 3
Service: 1
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