Store needs a corporate visit and some serious training. Left with no food. Holy bad.
Denise Richie
I stopped by the WBL Arby's after running errands this afternoon. Today was a dangerous cold wind chill in effect. As I drove up to the menu board to order I think the employee was too quick to ask my order or to realize the temperatures were sub zero and any normal person would arrive with car windows up. It took a moment to open my window and I sat there saying Hello? Hello? until I shut my window and decided to leave. I pulled around the building but couldn't leave because there was another car at the take out window waiting for their order. I patiently waited for them to leave all the while debating if I should just place my order at the take out window. But the window didn't open! How could they NOT see my car? So I went around to the front of the building and parked. I really wanted the convenience of drive through but that wasn't happening. I just had to see who the non observant staff member was. I went in ringing the satisfaction bell not because I was satisfied, I really thought I better wake someone up before the dinner rush! There was a nice middle age woman behind the counter who asked to help and I told her I wanted to know who was supposed to be taking the drive thru orders because they were absent and unaccounted for. A short, chubby woman wearing a headphone set appeared and said it was her. I told her she missed me at both points and she might want to give her customers a minute to roll down their windows before wandering off and ignoring them. She insisted she didn't hear me at the first point of sale but I really don't know how she could miss me at the pick up window! Unbelievably inattentive. The nice worker asked me if I'd like a sandwich and I said no but I really want to speak to the manager. Chubby girl said she was the manager but I said I was going to complain about her...to her manager or the franchisee owner. She wrote down a 1 800 number for corporate but I thought an honest review on Google might be easier for me. Bottom line is: if you don't take my order you won't take my money, either. I might never go back.
Teresa Hanson
Stopped quick through the drive through thinking it would be quick and waited at the window over 10 minutes for my roast beef and cheddar and curly fries and they were cold.
Not exactly fast food, LOL. Service is very slow and unfriendly. I would drive out of my way to another Arby's or somewhere else before going here. Bad service on several occasions.
Friday night beef Sammy? YES. What I didn't expect... is there to be 1 employee working the entire place. Why? A sweet woman, Sarah. She was so sweet and on top of my order! I worry bc a woman alone in this world is incredibly scary.. anything can happen. If we can vote for raises I vote Sarah 100%. Also I vote you don't leave woman alone to work, even if it's slow. 🙄 That's recipe for robbery. 5 stars, only complaint is consideration for staff safety. Thank you.
Nice place, always a good laugh to see the sprinklers always on during the rain
Gwendolyn JACKSON
I went to this Arby's today. I ordered the beef in Cheddar meal. There was only cheese about on half of the beef and cheddar and the rest was outside the bun. The Curly fries were cold like they had been sitting around a while and not even close to being hot when I got home. I only live two minutes away from Arby's. I went through the drive through.
Noah Smeester
Nice place, always a good laugh to see the sprinklers always on during the rain
Thor Robinson
Clean empty plenty of tables to choose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef Sandwich
Jason Bullseye
Slow as heck and they got 4 door dashers that have been waiting 20 mins
Store needs a corporate visit and some serious training. Left with no food. Holy bad.
I stopped by the WBL Arby's after running errands this afternoon. Today was a dangerous cold wind chill in effect. As I drove up to the menu board to order I think the employee was too quick to ask my order or to realize the temperatures were sub zero and any normal person would arrive with car windows up. It took a moment to open my window and I sat there saying Hello? Hello? until I shut my window and decided to leave. I pulled around the building but couldn't leave because there was another car at the take out window waiting for their order. I patiently waited for them to leave all the while debating if I should just place my order at the take out window. But the window didn't open! How could they NOT see my car? So I went around to the front of the building and parked. I really wanted the convenience of drive through but that wasn't happening. I just had to see who the non observant staff member was. I went in ringing the satisfaction bell not because I was satisfied, I really thought I better wake someone up before the dinner rush! There was a nice middle age woman behind the counter who asked to help and I told her I wanted to know who was supposed to be taking the drive thru orders because they were absent and unaccounted for. A short, chubby woman wearing a headphone set appeared and said it was her. I told her she missed me at both points and she might want to give her customers a minute to roll down their windows before wandering off and ignoring them. She insisted she didn't hear me at the first point of sale but I really don't know how she could miss me at the pick up window! Unbelievably inattentive. The nice worker asked me if I'd like a sandwich and I said no but I really want to speak to the manager. Chubby girl said she was the manager but I said I was going to complain about her...to her manager or the franchisee owner. She wrote down a 1 800 number for corporate but I thought an honest review on Google might be easier for me. Bottom line is: if you don't take my order you won't take my money, either. I might never go back.
Stopped quick through the drive through thinking it would be quick and waited at the window over 10 minutes for my roast beef and cheddar and curly fries and they were cold.
Food: 1
Service: 1
Fresh hot sandwiches. Great crinkle fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Chicken Tenders, Potato Cakes, Roast Beef, Fries, Chicken Wrap, Apple, Crinkle Fries, Roast Beef Sandwich, Au Jus
Not exactly fast food, LOL. Service is very slow and unfriendly. I would drive out of my way to another Arby's or somewhere else before going here. Bad service on several occasions.
Atmosphere: 2
Food: 3
Service: 1
Great food,great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
The assistant manager very rude
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Potato Cakes, Roast Beef, Sauce, Fries, Crinkle Fries, Roast Beef Sandwich, Au Jus
Friday night beef Sammy? YES. What I didn't expect... is there to be 1 employee working the entire place. Why? A sweet woman, Sarah. She was so sweet and on top of my order! I worry bc a woman alone in this world is incredibly scary.. anything can happen. If we can vote for raises I vote Sarah 100%. Also I vote you don't leave woman alone to work, even if it's slow. 🙄
That's recipe for robbery. 5 stars, only complaint is consideration for staff safety. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sauce
My favorite fast food for lunch
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Roast Beef, Crinkle Fries, Roast Beef Sandwich
Fast. Courteous. For fast food, very good. Fries tasted a bit "off" and could have been crisp.
Food: 4
Service: 5
Restaurantji Recommends
Nice place, always a good laugh to see the sprinklers always on during the rain
I went to this Arby's today. I ordered the beef in Cheddar meal. There was only cheese about on half of the beef and cheddar and the rest was outside the bun. The Curly fries were cold like they had been sitting around a while and not even close to being hot when I got home. I only live two minutes away from Arby's. I went through the drive through.
Nice place, always a good laugh to see the sprinklers always on during the rain
Clean empty plenty of tables to choose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Roast Beef Sandwich
Slow as heck and they got 4 door dashers that have been waiting 20 mins
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