TLDR; Group order on their website, waited for hours and never received food. Called and spoke w/ different people who told us different things. Got tired of waiting for food and just had no lunch.
A couple of my coworkers and I ordered food for delivery through their website around 10:45 am. The website informed us that the food would be delivered by 11:20, but we never received our food. Giving the benefit of the doubt, we continued to wait. My coworker called the restaurant around 12, almost 1, for an update and was told that someone did pick up our food for delivery, again we informed them that our food never arrived, even with specific directions. My coworker was informed that we will get our money back and, if we'd like, they will input the order again and deliver it with no charge, which we accepted, this was at 1:10 pm. 2:20 rolls around and again, nothing. We called the restaurant again for an update and spoke directly w/ the manager. This was when we were informed that we had to input the order ourselves on the website. It's quite frustrating to be told different things from different people. Manager (Jay?) suggested we call back in 10 minutes to speak w/ the supervisor/manager Paris regarding the 2nd delivery. In the end, after discussing it with one another, we just decided to decline the food. Not sure how my coworkers felt, but I was left feeling hangry and highly disappointed w/ Erbert & Gerberts.
The experience might be different for customers who order take out or dine in, but the delivery option via their website is not it and from others' reviews, we are not the only ones.
Atmosphere: 1
Food: 1
Service: 1
Kelsey Bardon
Ordered online and did not get my sub until literally 40 minutes later, as well as other people who ordered online. The walk ins all got their orders within 10 minutes. I get it, it’s lunch time and can get busy, but they need to have a better system for orders coming in and prioritizing the time at which they are placed. Very disappointed. The staff was super nice but did not seem to have any sort of urgency.
Atmosphere: 3
Food: 3
Service: 1
Paul Cummings
Good food, i.mean it's a sandwich but, still good. Service was fine. I would visit again.
Atmosphere: 5
Food: 5
Service: 5
Krystal Clark
I got a veggie sub here for lunch and everything from the food to the service was great. This team was a well oiled machine; they handled the lunch rush with ease. If you don’t already know, note that E&G gives you the inside of the bread that they cut out so it’s not wasted; it’s typically placed on top of the sandwich.
Vegetarian options: The #5 Jacob Bluefinger is vegetarian
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich a Great Sandwich
Red Peoples
Decent subs at a reasonable price, they don’t waste the parts of the bread they cut out to make room for your fillings and give it to you which I thought was awesome. Staff are a standout and have been very nice every time I visit.
Atmosphere: 3
Food: 4
Service: 5
Ayla Kaden
The poor kid that was making sandwiches was swamped and there were 4 people in the back that would not come and help him. Including the manager. Give him a raise and the rest of you should be ashamed of yourselves.
Atmosphere: 3
Food: 3
Service: 1
A. Kaden
The poor kid that was making sandwiches was swamped and there were 4 people in the back that would not come and help him. Including the manager. Give him a raise and the rest of you should be ashamed of yourselves.
Atmosphere: 3
Food: 3
Service: 1
Ashley Wasley
They aren’t accountable for their mistakes. Dude blamed the dasher for “stealing” bag 2/2.
Jenna Griffin
There was some kind of track and field coaches event that caused a line out the door but they didn't stop moving to push orders out on time. They were so nice and helpful despite being so busy.
Always have great customer service at this location. Today the cashier was especially patient and friendly when I was ordering with my kids.
Kid-friendliness: Kids Mac and cheese is always a favorite!
Atmosphere: 4
Food: 5
Service: 5
Noah Z
It’s an erbert and gerberts- what’s more to say? The guy working the register was really friendly which is a plus!
Atmosphere: 4
Food: 4
Service: 5
75 Films
Delicious and great friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich a Great Sandwich
Truth Hurts
First time in this sub place ever, but do a lot of subs. Like that they offer soup and wrap hot sandwiches in foil. I got the #35 combo-chips & drink. Service was fast and helpful but sandwich was far from good. Bread really soggy, especially bottom. Did not hit meat till two bites into cut side. Back to Jimmy John’s for me. I pulled bread back to see any meat, there was included a spongy clump on top which ended up being internal bread removed. Flavor was good when I got to it.
Parking: I parked in a ramp, there is paid street parking but hard to find being near the courthouse, bank, etc
TLDR;
Group order on their website, waited for hours and never received food. Called and spoke w/ different people who told us different things. Got tired of waiting for food and just had no lunch.
A couple of my coworkers and I ordered food for delivery through their website around 10:45 am. The website informed us that the food would be delivered by 11:20, but we never received our food. Giving the benefit of the doubt, we continued to wait. My coworker called the restaurant around 12, almost 1, for an update and was told that someone did pick up our food for delivery, again we informed them that our food never arrived, even with specific directions. My coworker was informed that we will get our money back and, if we'd like, they will input the order again and deliver it with no charge, which we accepted, this was at 1:10 pm. 2:20 rolls around and again, nothing. We called the restaurant again for an update and spoke directly w/ the manager. This was when we were informed that we had to input the order ourselves on the website. It's quite frustrating to be told different things from different people. Manager (Jay?) suggested we call back in 10 minutes to speak w/ the supervisor/manager Paris regarding the 2nd delivery. In the end, after discussing it with one another, we just decided to decline the food. Not sure how my coworkers felt, but I was left feeling hangry and highly disappointed w/ Erbert & Gerberts.
The experience might be different for customers who order take out or dine in, but the delivery option via their website is not it and from others' reviews, we are not the only ones.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and did not get my sub until literally 40 minutes later, as well as other people who ordered online. The walk ins all got their orders within 10 minutes. I get it, it’s lunch time and can get busy, but they need to have a better system for orders coming in and prioritizing the time at which they are placed. Very disappointed. The staff was super nice but did not seem to have any sort of urgency.
Atmosphere: 3
Food: 3
Service: 1
Good food, i.mean it's a sandwich but, still good. Service was fine. I would visit again.
Atmosphere: 5
Food: 5
Service: 5
I got a veggie sub here for lunch and everything from the food to the service was great. This team was a well oiled machine; they handled the lunch rush with ease. If you don’t already know, note that E&G gives you the inside of the bread that they cut out so it’s not wasted; it’s typically placed on top of the sandwich.
Vegetarian options: The #5 Jacob Bluefinger is vegetarian
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich a Great Sandwich
Decent subs at a reasonable price, they don’t waste the parts of the bread they cut out to make room for your fillings and give it to you which I thought was awesome. Staff are a standout and have been very nice every time I visit.
Atmosphere: 3
Food: 4
Service: 5
The poor kid that was making sandwiches was swamped and there were 4 people in the back that would not come and help him. Including the manager. Give him a raise and the rest of you should be ashamed of yourselves.
Atmosphere: 3
Food: 3
Service: 1
The poor kid that was making sandwiches was swamped and there were 4 people in the back that would not come and help him. Including the manager. Give him a raise and the rest of you should be ashamed of yourselves.
Atmosphere: 3
Food: 3
Service: 1
They aren’t accountable for their mistakes. Dude blamed the dasher for “stealing” bag 2/2.
There was some kind of track and field coaches event that caused a line out the door but they didn't stop moving to push orders out on time. They were so nice and helpful despite being so busy.
Atmosphere: 5
Food: 5
Service: 5
They closed their doors early.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They closed their doors early.
Atmosphere: 1
Food: 1
Service: 1
Always have great customer service at this location. Today the cashier was especially patient and friendly when I was ordering with my kids.
Kid-friendliness: Kids Mac and cheese is always a favorite!
Atmosphere: 4
Food: 5
Service: 5
It’s an erbert and gerberts- what’s more to say? The guy working the register was really friendly which is a plus!
Atmosphere: 4
Food: 4
Service: 5
Delicious and great friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich a Great Sandwich
First time in this sub place ever, but do a lot of subs. Like that they offer soup and wrap hot sandwiches in foil. I got the #35 combo-chips & drink. Service was fast and helpful but sandwich was far from good. Bread really soggy, especially bottom. Did not hit meat till two bites into cut side. Back to Jimmy John’s for me. I pulled bread back to see any meat, there was included a spongy clump on top which ended up being internal bread removed. Flavor was good when I got to it.
Parking: I parked in a ramp, there is paid street parking but hard to find being near the courthouse, bank, etc
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chips
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