Popeyes Louisiana Kitchen

Visited today Monday drive thru. Outside board advertised 2 piece combo for $6.99 Monday, Tuesday, Wednesday but I was charged $9.99. When I asked about my bill being overcharged, I received poor customer service response saying it was my fault for ordering the regular 2 piece combo for regular price. The chicken was also not very good too, kind of dry. This is my first time and my last time coming to this Popeyes.

Not my favorite location, but my favorite chicken and sides. I have been a frequent customer but the the last couple of times I have had bad experiences with the drive-thru only version of this location. Unable to find my order which was placed and confirmed within the app, got home to find it was inaccurate. Just tried the location again,checked before leaving, and the food in the bag was not what I'd ordered which confused the person in the window.
I wish them luck fixing the problems already noted by others.

Only, Drive thru,happen be hood !So got home door dash!!

Unprofessional and they close at 10 and it says 11 need to get that fixed.

Atmosphere: 1

Food: 1

Service: 1

Was hungry and wanted popeyes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

We ordered all dark meat and received two bosoms, likely instead of two thunder thighs.

Atmosphere: 3

Food: 2

Service: 5

Recommended dishes: Fried Chicken

Visited today a little before 2:00 PM and had a very confusing and unprofessional experience. I originally came to pick up food and possibly eat in before work. When I arrived at the main entrance, all the lobby doors were locked. This was during lunchtime — a peak period — so I didn’t understand why customers were being blocked from entering during posted business hours. There was a small sign saying the lobby was closed, but nothing else indicating why.

Because this location advertises regular lobby hours and shows as “Open” online, I walked around to the drive-through window to ask for clarification. The first employee I asked told me the dining room was closed due to “staffing issues.” I have worked in sales and fast food before, and being short-staffed doesn’t mean you get to lock the doors and turn away customers. When a store is understaffed, that’s when management is expected to assist and keep the store running, especially during lunch rush.

I asked to speak with a manager because the explanation didn’t make sense. The employee shut the window and got the manager. When the manager came, his reasoning was completely different — he told me the lobby was closed due to “construction.” However, there were no signs of any construction at all. No workers, no tools, no areas blocked off, nothing moved, nothing taped, and no active work happening inside or outside. The building looked fully operational. So at that point, I had received two completely different explanations within minutes.

From a customer standpoint, it felt misleading and unprofessional. If the lobby truly had to be closed, there should be one consistent and truthful explanation, and customers should not have to walk around the building or interrogate staff to figure out why. Locking doors during posted business hours without clarity affects customers and reflects poorly on operations. It also shows a lack of coordination between staff and management.

Overall, this location needs improvement in communication, transparency, and basic business operations. Turning away sales on a busy lunch hour and giving conflicting stories is not only unprofessional but disrespectful.

Atmosphere: 1

Food: 1

Service: 1

Love this places and p

Atmosphere: 5

Food: 5

Service: 5

Friendliest staff, even during a snow storm, went above and beyond providing an exceptional customer service experience.

Atmosphere: 5

Food: 5

Service: 5

Staff at 8:00 p.m. on Monday November 24th 2025 was incredibly rude to customers. The inside lobby was locked and drive through was at a standstill for a solid 10mins! Employees did not have headsets on and did not greet customers. I waited at the speaker saying hello and blowing my horn and no one greeted me so I pulled forward. The car behind me also did the same. We waited in line behind the truck in front of us that was being serviced for 10mins. When I arrived at the window the mail employee working the drive-thru told me to go back around which I refused. I explained that there was no one at the intercom and I assumed it was broken after waiting and blowing my horn. He took no accountability got angry and told me I'm holding the line up And close the window in my face three times before I request it the manager. She came to the window was extremely short and rude with me and run up my order and said it had to be a combo in without asking handed me a Sprite. My food was more or less lukewarm after all that time. I tried to go to the lobby to request hotter food and of course the doors were locked. I'm extremely angry that I wasted my time and my money and urge other customers to just go somewhere else.

TERRIBLE SERVICE

Atmosphere: 1

Food: 1

Service: 1

My requested 5 piece mixed chicken dinner ended up a breast & 4 wings. Got stuck with an extra small meal we never even ordered. No one on duty qualified to make the adjustment. Chicken overcooked or had been sitting for a while. Dried out & chewy

Atmosphere: 1

Food: 1

Service: 2

This is the worse location I have been to the sign on the door says 10 am for drive thru and I waited only for someone to just stare at me while he's on his phone he has no customer service at all the least he could have done was to let me know the time on the door is wrong but he's to busy on his phone to care about doing what he applied to do I don't recommend this location at all lake Street location is so much better don't come here ever

Atmosphere: 1

Service: 1

They need they ahh beat! I ordered 2 chicken sandwiches through Uber eats and they gave me 3 big dry chicken thighs.

Food: 1

Service: 1

I've had the worst experience ever at this popeyes location this was my very first time visiting this popeyes location not only was the dining area closed the drive thru experience was terrible however I still proceed to place an order well after waiting 15 minutes I received my order and pulled into the parking area to check my food and as I thought my order was incorrect not only was it incorrect it was very old and dry i waited fifteen minutes because I asked for fresh food.So I turned around to go back into the drive through.And I asked to speak with the manager, I was told that there is no manager on duty, and that the manager is out of state for a month I asked may I speak with a supervisor and I was told no one is in charge everyone employer there seem to be young teens or young adults, not only did they not help me they called the police because they said the manager told them to call the police if they dont know how to help a customer i have everything filmed and documented, this was so very unprofessional but very rude as well I even tried calling the next day which I have recorded and let's just say it was very poor customer service support

Fresh food from here is good. It is a drive thru only though!

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Fried Chicken