SUBWAY

2121 University Ave W, St Paul
(651) 646-3096

Recent Reviews

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Dawn Sandgren

Alarm under it was good on everything except the taxes was crazy 8.96% sales tax I thought it was 8.5% sales tax??

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: The Boss

Carl Leiviska

The sandwich artist working at this location on today's date (10/22/24 @ 12:30) was quite literally the worst one I've had an interaction with. Unable to make one sandwich correctly as she's trying/and failing miserably to make multiple sandwiches at once, she denied her coworker any opportunity to help and left the other employee to run the till. I informed her three times I would like my sandwich toasted, her response was the breads warm. Then suggestively saying she'd warm my meat. I dont care if the breads warm, I want it toasted. She responded I'm kind saying, I don't want you trying hard bread the first time. I already am being strong armed into trying your new bread. At least toast my sandwich. Again ingoring my request to toast my sandwich, she then proceeded to attempt to add the fixings to my sandwich. I say attempt because I gave her the items I'd like. And she then had to ask 14 times about which ingredients, and proceeded to add incorrect topping. Again she ignores my request to make the sandwich that I am trying to order. Because, ya know, it's my sandwich that I'm going to eat. Even more upsetting is when I brought all of this up and how I'd like the sandwich I ordered. She turned my question into a argument, when I simply wanted the ingredients listed prepared to my liking.

Atmosphere: 3

Food: 1

Service: 1

Dean Anderson

The girl who was working behind the counter was an absolute gem. (10/12 @ 1:45pm) Literally customer service is her second nature and it's quite clear that she is very good at her job and extremely personable. Not only that but she was also working by herself. Staff like this truly make a place.

Service: 5

Bob Yung

Ordered 2 of the same sandwiches on the app Bogo.
One was with no mayo so I could eat it the next day. I asked when I picked them up to verify 1 had no may. In a snotty voice I was told it was made per the ticket which said 1 no mayo. I called after I got back to work and was told I could come back the next day and they would make me a new sandwich which I did. After making 90% of my sandwich, she said she had to call her boss since she said I probably ate the one from yesterday that didn't have mayo on it. I told her that was not the case and why would I call to complain if that was the case. The boss said I could get $4 back only since I did the bogo but they would not make me a new sandwich which I was told they would yesterday. I asked if I could at least get my soggy ass sandwich back and they did. What a joke!
This is not the first time this has happened either where my sandwich was not made to order. I love Subway BUT GO TO A DIFFERENT LOCATION. THIS LOCATION IS A JOKE AND THE MANAGER HAS NO COMMON SENSE OR CUSTOMER SERVICE SKILLS. Sounds like it's all about the money. How much are you losing on 1 sandwich? OMG REALLY!!!!

Food: 1

Service: 1

Jae Tay

The worker that was working today at 12:30 was the sweetest thing and the food came out great!

Atmosphere: 5

Food: 5

Service: 5

Qudarien Johnson

Boooooy that food made me sick kept throwing up all night it is not subway eat fresh no more cause it wasn’t fresh.

Food: 1

Service: 3

Scott S

Great experience ?

Atmosphere: 5

Food: 5

Service: 5

K B

Good customer service

Atmosphere: 5

Food: 5

Service: 5

Zeb Sims

The woman that always there is so rude and totally limits how your allowed to make your sandwich. Everything I go here I'm very frustrated with my visit. Would prefer never to go back to this subway. And let me emphasize again how incredibly rude this woman was.

Atmosphere: 1

Food: 1

Service: 1

zer vang

You can’t wash your hands before you eat that mean's you can’t use the restroom before you pay “i get it” maybe it’s the way i dress make’s me look dirty but i am a customer going on my break, came here a couple times but didn’t expect that coming from a employee i wouldn’t come here again.

Service: 1

Christina Wilson

While this is a build your own sandwich chain, this location no longer will let you build your own sandwich. You have to choose the number for there established sandwiches and then take off items/ switch them out, and you have to make sure to tell them which of those things you don’t want otherwise they will add them on. This is opposed to using the build your own sandwich option which is Cheaper. Basically it seems like they are forcibly upselling. The transaction becomes “I want the #16 sweet onion teriyaki, except without the sweet onion teriyaki, Italian instead of wheat bread, no onions or tomato and add buffalo sauce”. Instead of what it should be, “I’d like a six inch grilled chicken on Italian with lettuce and buffalo sauce.”

Atmosphere: 3

Food: 3

Service: 1

j w

Solid sub. Love the updated menu and new options!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Boss

Edward Mann

I left after rudely being told I have to look over their whole menu and only give them numbers to the items on the menu when all's I wanted was a simple tuna sandwich Subway what is wrong with you lately?

Jana Cara Senensky

I was overcharged. They gave me a 12" instead of a 6" that I asked for the they wouldn't toast my flatbread even though that's usually standard practice and their flatbread is too flat. I also found sauce from someone else sandwich on mine which is gross. Not impressed with this location at all.

Atmosphere: 1

Food: 3

Service: 1

Daimon Reynolds

Love good food yes on god

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: B L T

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