There is always something wrong when we come to this Dairy Queen. It’s either the ice cream machine is broken, the service is slow, or something is out. I don’t know what’s going on at this location or who is managing it, but clearly they’re failing.Sadly, this is too regular an occurrence and I won’t be returning to this location. I’ll just drive somewhere further away to get ice cream from now on.
Atmosphere: 1
Food: 3
Service: 1
Jacob Campbell
Aside from being incredibly slow and rude, our sauces had no lids on them. Completely spilling all over the boxes, ruining the dood entirely.
Atmosphere: 1
Food: 1
Service: 1
Jake McCarthy
We were at the drive through and had to wait 10+ minutes on one car. The wait times are absolutely unbelievable, and this is happening with a fairly sized team. The service is often extremely slow, and the product you get is 100% not worth the wait.
Food: 2
Service: 1
Sonya Mijares
The drive thru lady was very impatient when ordering. “Anything else” after every single thing I ordered or “are you done”.
Atmosphere: 3
Food: 5
Service: 1
Nathan Gobel
Ordered a L blizzard, M blizzard, large order of cheese curds, and regular order of onion rings. Received 2 melted blizzards and one order of cheese curds and no onion rings after waiting 10-15 minutes. Cost $30. It’s not worth it to go to this (or maybe any?) Dairy Queen anymore.
Atmosphere: 1
Food: 1
Service: 1
Denise Kleven
Service was quick and pleasant.
Atmosphere: 4
Food: 5
Service: 5
Kelly Schulz
Ordered thru the drive thru. Staff could not understand and asked us to pull up to the window. 18 minutes later we received our order and it was wrong. We were told to pay more money and they would fix it. We drove away feeling disappointed as for we visit Dairy Queen’s quite often. First time to this one and terrible experience. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Lexi Miller
Good deal. Nice easy stop on the way to wrestling in Rochester. Not that it isn't close to home in burnsville at all
Food: 5
Service: 5
Recommended dishes: Reeces Blizzard, Chicken Strip Basket, Pretzels and Queso
Karen Virta
Terrible service! Granted they had to change out one of the ice cream spouts. Customer service was missing entirely. It took 15 minutes to get 2 blizzards and they got one wrong and had to redo.This is too bad. The service here used to be the best. I will not go again.
Atmosphere: 3
Food: 2
Service: 1
Addy Schoenbauer
I visited on December 3rd 2023, and was not impressed. Was waiting for about 15 minutes before I had to go in to ask if the food was ready. They began to say that they gave my food to the person behind me and had forgotten that we had pulled forward. I got the food to find out that the toast they gave me had cinnamon and had gotten on my fries.
Sad when it’s obvious on every level the staff doesn’t care…
Atmosphere: 1
Food: 1
Service: 2
Jenny Porter
I've been coming here on and off since I moved down the street. I've been debating on doing a review, till tonight. To my surprise they were actually busy around 815 in drive thru. I pulled up to the speaker and told them I had a mobile order. It's 835 and I still don't have my food. I did have 2 cars in front of me. Once we finally got to the window, it wasn't made. No one started it. So now we are pulled forward and waiting for the food to be brought out. There was no reason our food shouldn't have been done when they knew I was coming up to the window. Smh. I've had other experiences that were good and weren't good, but this topped it tonight. Let's see if the food is even correct or good.Edit: food was fine.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chicken Strip Basket
Sophia
Waited 15 minutes in the drive through and I go in to finally see what’s taking so long and what it looks to be like they’re short staffed then I see a few employees sitting in the back refusing to get up to come help because they’re on break. There’s probably 10 cars in line and 10 cars in their parking lot, completely ridiculous that you can’t get up to help your colleagues.
Chandra Cockrell
Ordered the double bacon ranch burger and it's good. I was nicely surprised that it had two onion rings on it with the white cheddar, BBQ sauce and ranch dressing.Got the pumpkin pie blizzard and ate that before the burger. It could have more pumpkin flavor but still good for fall.
Atmosphere: 4
Food: 4
Service: 4
Cris J.
Slow!!!! 15 minutes in the drive. Was the third car in line when I pulled up. Are they milking the cows , then making the ice cream? Very lame!
There is always something wrong when we come to this Dairy Queen. It’s either the ice cream machine is broken, the service is slow, or something is out. I don’t know what’s going on at this location or who is managing it, but clearly they’re failing.Sadly, this is too regular an occurrence and I won’t be returning to this location. I’ll just drive somewhere further away to get ice cream from now on.
Atmosphere: 1
Food: 3
Service: 1
Aside from being incredibly slow and rude, our sauces had no lids on them. Completely spilling all over the boxes, ruining the dood entirely.
Atmosphere: 1
Food: 1
Service: 1
We were at the drive through and had to wait 10+ minutes on one car. The wait times are absolutely unbelievable, and this is happening with a fairly sized team. The service is often extremely slow, and the product you get is 100% not worth the wait.
Food: 2
Service: 1
The drive thru lady was very impatient when ordering. “Anything else” after every single thing I ordered or “are you done”.
Atmosphere: 3
Food: 5
Service: 1
Ordered a L blizzard, M blizzard, large order of cheese curds, and regular order of onion rings. Received 2 melted blizzards and one order of cheese curds and no onion rings after waiting 10-15 minutes. Cost $30. It’s not worth it to go to this (or maybe any?) Dairy Queen anymore.
Atmosphere: 1
Food: 1
Service: 1
Service was quick and pleasant.
Atmosphere: 4
Food: 5
Service: 5
Ordered thru the drive thru. Staff could not understand and asked us to pull up to the window. 18 minutes later we received our order and it was wrong. We were told to pay more money and they would fix it. We drove away feeling disappointed as for we visit Dairy Queen’s quite often. First time to this one and terrible experience. Will not be back.
Atmosphere: 1
Food: 2
Service: 1
Good deal. Nice easy stop on the way to wrestling in Rochester. Not that it isn't close to home in burnsville at all
Food: 5
Service: 5
Recommended dishes: Reeces Blizzard, Chicken Strip Basket, Pretzels and Queso
Terrible service! Granted they had to change out one of the ice cream spouts. Customer service was missing entirely. It took 15 minutes to get 2 blizzards and they got one wrong and had to redo.This is too bad. The service here used to be the best. I will not go again.
Atmosphere: 3
Food: 2
Service: 1
I visited on December 3rd 2023, and was not impressed. Was waiting for about 15 minutes before I had to go in to ask if the food was ready. They began to say that they gave my food to the person behind me and had forgotten that we had pulled forward. I got the food to find out that the toast they gave me had cinnamon and had gotten on my fries.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Strip Basket
Restaurantji Recommends
Sad when it’s obvious on every level the staff doesn’t care…
Atmosphere: 1
Food: 1
Service: 2
I've been coming here on and off since I moved down the street. I've been debating on doing a review, till tonight. To my surprise they were actually busy around 815 in drive thru. I pulled up to the speaker and told them I had a mobile order. It's 835 and I still don't have my food. I did have 2 cars in front of me. Once we finally got to the window, it wasn't made. No one started it. So now we are pulled forward and waiting for the food to be brought out. There was no reason our food shouldn't have been done when they knew I was coming up to the window. Smh. I've had other experiences that were good and weren't good, but this topped it tonight. Let's see if the food is even correct or good.Edit: food was fine.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chicken Strip Basket
Waited 15 minutes in the drive through and I go in to finally see what’s taking so long and what it looks to be like they’re short staffed then I see a few employees sitting in the back refusing to get up to come help because they’re on break. There’s probably 10 cars in line and 10 cars in their parking lot, completely ridiculous that you can’t get up to help your colleagues.
Ordered the double bacon ranch burger and it's good. I was nicely surprised that it had two onion rings on it with the white cheddar, BBQ sauce and ranch dressing.Got the pumpkin pie blizzard and ate that before the burger. It could have more pumpkin flavor but still good for fall.
Atmosphere: 4
Food: 4
Service: 4
Slow!!!! 15 minutes in the drive. Was the third car in line when I pulled up. Are they milking the cows , then making the ice cream? Very lame!