Dairy Queen Grill & Chill

The food was cold and hard I ordered a m&m blizzard small large cheese curd and a burger with a large Dr Pepper my blizzard was just water basically my Dr Pepper was coke. The manager on duty Kayla jones was very disrespectful and rude I handed her my card and she slammed the wind on me. The area where they make the blizzards was gross. The older lady I think her name tag said Amy she was very sweet. Kayla was very condescending I tried to tell her we didn’t order the chicken but she didn’t care and just handed me the bag. I will not be coming back in the day when Kayla is working.

Lobby was closed walked my dog through the drive was told we dont need to serve you. Won't be back and everyone will know.

Garbage can right next to register, ordered 2 medium hot fudge sundaes, cups we half full, paid extra for pecans and whipped cream, they forgot the whipped cream, had to go back and get it, going to Culver's from now on.

every time I’ve gone there, they’ve missed a part of my order that I’ve paid for, and the time it takes in the drive-through is excessively long, 20 minutes For fries and a slushy.

I called corporate. Look at all of the 1 star reviews, that has pretty much been my experience the past few times. Doesn't matter if it's lunch or supper time, still the same service. It didn't always use to be like this either. I don't know if they are under staffed or what is going on, but I see that the owner seems to reply to these reviews, to which I must say, stop replying to them and FIX IT! there are a lot of 1 star reviews on here and yet NOTHING, has been done to fix the issues, that much is clear! I should also add that I have NEVER written a review about a restaurant, or at least not to this extent. Hopefully this changes soon.

Drove outta of the way to find some sit down fast food. We get there and the lobby is closed. They lost business to a family of 5 as I refuse to give money to places that can't keep the lobby open. It takes no extra staff to let people sit.

Worst experience at any type of restaurant I have had. Fast food or not- we ordered in and sat down- the lady delivered us the wrong food despite us having a table number for her to go off of. We waited 30 minutes for 1 burger and 3 chicken strip baskets. Nothing over the top. Once we finally received our food it was awful. The chicken strip breading soggy, burger extremely over cooked, one cup of gravy had chunks in it, one was completely watered down and there was no thickness to it and the next was literally almost empty. I took the cup up there and asked them to fill it, she said we’re out. So instead of apologizing and explaining you ran out you decided to hand out a cup of gravy that would be enough for 2 French fry’s… $55 in food went in the tank trash. Horrible customer service, awful Dairy Queen. I wouldn’t waist your time.

Signed, a customer who doesn’t write reviews.

Super slow, and hit or miss with food. Careful online ordering too- most of the time the blizzard of the month is out of stock.

Atmosphere: 2

Food: 2

Service: 2

Awesome burgers and service!

I placed a mobile order but it said it was unable to send the order to the restaurant, I then stopped by and let them know and they made my order very quickly.

I ordered 2 double burgers and they were perfect, would gladly stop by again.

(I did use a coupon in the app for buy one, get one for a $0.99.)

Parking: Big parking lot but very steep ramp going in/out, not an easy place to park your Lamborghini.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger

Under staffed

Atmosphere: 3

Food: 5

Service: 4

The food was tasty for fast food. Service was so-so. We got our food relatively quickly, but they kept making little mistakes, like forgetting a drink, a blizzard, and giving my little brother fries instead of the ordered banana.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Chicken Strips

Foods great and so is service!

Atmosphere: 5

Food: 5

Service: 5

The seven dollar meals brought us in the door. The employee that took our order was slow and meticulous, great at getting all the details. I was with a large group, and when our order came out, we were only missing a ranch. It did take a while for our food to be made, but there was a lot, so it is understandable. The dining area was clean, and so was the restroom. The sundaes at the end were a nice little note to leave on.

Atmosphere: 5

Food: 4

Service: 5

Had chicken strips & fries. Came out so fast I knew it wasn't made fresh. Fries were old and not warm. All tables were empty but all tables were filthy! Floor and windows on door were very dirty.
Makes me appreciate my home town DQ in Austin. Always clean, always fresh, always hot! Won't be back Spring Valley.

Food: 1

Service: 2

Yummy Blizzards!

Atmosphere: 5

Food: 5

Service: 5