This is the second time I’ve been to this location and unfortunately another poor experience with the customer service. Rushing and talking over you as you’re trying to order.. no smile and friendly demeanor. It’s a shame, I love the food, but after this, I won’t be returning.
Atmosphere: 1
Food: 5
Service: 1
ChibiNature
Ordered the simplest thing on the menu, a #1. Got something else entirely. Was the only one in the store.
Atmosphere: 3
Food: 1
Service: 3
Terry Coss
Typical JJ franchise. I like JJ sandwiches better SubW., mainly because I think the bread is much better, but that's just my opinion. This JJ was clean and service fast and friendly, so no complaints.
Atmosphere: 3
Food: 4
Service: 4
Katie Martin
Freaky Slow! Took an hour to get 1 sandwich that I ordered online. They didn’t even have it even though when checking in they said they are working on my order. This place is a joke and needs better management.
Service: 1
Rachel Joiner
Friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Luke McDonald
Called after waiting 45 mins for delivery to find out they did not currently have a delivery driver. Drove there to pick it up myself and they still had not made my order. Workers were incredibly slow and unapologetic. Ended up taking almost an hour and a half to get my food. Still charged me a delivery fee. One star is way more than they deserve. Do not give this place your business. -stars.
Atmosphere: 2
Food: 3
Service: 1
Carter Schmidt
Staff were rude and gave me a dirty look after leaving no tip. Prepared my sandwich wrong
Sarah Jax
Sadly… mobile orders since Covid have killed what used to be a quick takeout business. I’ve been waiting over 15 minutes for my order of 3 subs. No excuse. I feel bad for the staff that works here.Go to the JJ off Vicksburg in Plymouth instead. They are still freaky fast.
Atmosphere: 2
Food: 4
Service: 3
Sydney Schaust
I had placed an order 11:25am. I arrived at the store at 11:40am. My order wasn’t ready. 3 different groups of people who came in after me had ordered their food and it was made before mine. One of the workers was very slow, to the point they seemed high. I didn’t receive my order until 11:57am. I don’t think that is appropriate at all. I usually never complain and understand working at a restaurant and things happen but this was very bad customer service. I only made the review so that the staff can improve.
Atmosphere: 1
Food: 1
Service: 1
Rachel Smith
Placed an order for delivery. An hour and 15 minutes later I called and they said - oh yeah we cancelled it as we don’t have drivers. Really? How was I supposed to know that and no I never received an email, a text or anything stating that. Haven’t received a refund either. Terrible. What a joke. Awful management.
Sloppy sandwiches. Incorrect orders.Blaring music!! Had to ask them to turn it down because we couldn’t even hear each other speaking. The music they were playing was rap music and every song in the 20 minutes we were there was about sex, not kid/restaurant appropriate. (I like 90’s rap as much as any millennial, but come on, there’s a time and a place!)Workers had their butts/underwear visible, pants well below butt cheeks. One worker had ear buds in and wouldn’t listen when we asked for napkins.Another worker walked away without saying anything and without finishing our order and we had to stand and wait until someone else came up front from the back. Piles of garbage that you had to climb over and around to get to the bathrooms… Just awful!!Not what I’d expect for the area and location.
Atmosphere: 1
Food: 1
Service: 1
Kelsey Underwood
Hit or miss….. Sometimes they’re great but sometimes not… Took 2 hours to get my food delivered which whatever fine…. But then the order was wrong too…. Idk how you take two hours to make a sandwich and not make sure the order was correct.
No refund. They offered to remake it and deliver it but I didn’t want to risk waiting another two hours for lunch.
Kelsey Hanson
Hit or miss…..Sometimes they’re great but sometimes not…Took 2 hours to get my food delivered which whatever fine…. But then the order was wrong too….Idk how you take two hours to make a sandwich and not make sure the order was correct.No refund. They offered to remake it and deliver it but I didn’t want to risk waiting another two hours for lunch.
Sue Sturnieks
We ordered 7 sandwiches, 3 sodas, a chip and cookie. After an hour, received 7 sandwiches (not correct order), no sodas, chips or cookie. Driver came back later with sodas, but still no cookie or chips. We gave up. ?
Food: 5
Service: 2
Brian Cowling
Terrible location. order for 10:30am "NO drivers for delivery's tell 11am". wait tell 11:30, now "NO paper to print order to make/ deliver". what I'm told when I've had to contact the store multiple times about my order.
This is the second time I’ve been to this location and unfortunately another poor experience with the customer service. Rushing and talking over you as you’re trying to order.. no smile and friendly demeanor. It’s a shame, I love the food, but after this, I won’t be returning.
Atmosphere: 1
Food: 5
Service: 1
Ordered the simplest thing on the menu, a #1. Got something else entirely. Was the only one in the store.
Atmosphere: 3
Food: 1
Service: 3
Typical JJ franchise. I like JJ sandwiches better SubW., mainly because I think the bread is much better, but that's just my opinion. This JJ was clean and service fast and friendly, so no complaints.
Atmosphere: 3
Food: 4
Service: 4
Freaky Slow! Took an hour to get 1 sandwich that I ordered online. They didn’t even have it even though when checking in they said they are working on my order. This place is a joke and needs better management.
Service: 1
Friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Called after waiting 45 mins for delivery to find out they did not currently have a delivery driver. Drove there to pick it up myself and they still had not made my order. Workers were incredibly slow and unapologetic. Ended up taking almost an hour and a half to get my food. Still charged me a delivery fee. One star is way more than they deserve. Do not give this place your business. -stars.
Atmosphere: 2
Food: 3
Service: 1
Staff were rude and gave me a dirty look after leaving no tip. Prepared my sandwich wrong
Sadly… mobile orders since Covid have killed what used to be a quick takeout business. I’ve been waiting over 15 minutes for my order of 3 subs. No excuse. I feel bad for the staff that works here.Go to the JJ off Vicksburg in Plymouth instead. They are still freaky fast.
Atmosphere: 2
Food: 4
Service: 3
I had placed an order 11:25am. I arrived at the store at 11:40am. My order wasn’t ready. 3 different groups of people who came in after me had ordered their food and it was made before mine. One of the workers was very slow, to the point they seemed high. I didn’t receive my order until 11:57am. I don’t think that is appropriate at all. I usually never complain and understand working at a restaurant and things happen but this was very bad customer service. I only made the review so that the staff can improve.
Atmosphere: 1
Food: 1
Service: 1
Placed an order for delivery. An hour and 15 minutes later I called and they said - oh yeah we cancelled it as we don’t have drivers. Really? How was I supposed to know that and no I never received an email, a text or anything stating that. Haven’t received a refund either. Terrible. What a joke. Awful management.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sloppy sandwiches. Incorrect orders.Blaring music!! Had to ask them to turn it down because we couldn’t even hear each other speaking. The music they were playing was rap music and every song in the 20 minutes we were there was about sex, not kid/restaurant appropriate. (I like 90’s rap as much as any millennial, but come on, there’s a time and a place!)Workers had their butts/underwear visible, pants well below butt cheeks. One worker had ear buds in and wouldn’t listen when we asked for napkins.Another worker walked away without saying anything and without finishing our order and we had to stand and wait until someone else came up front from the back. Piles of garbage that you had to climb over and around to get to the bathrooms… Just awful!!Not what I’d expect for the area and location.
Atmosphere: 1
Food: 1
Service: 1
Hit or miss…..
Sometimes they’re great but sometimes not…
Took 2 hours to get my food delivered which whatever fine…. But then the order was wrong too….
Idk how you take two hours to make a sandwich and not make sure the order was correct.
No refund. They offered to remake it and deliver it but I didn’t want to risk waiting another two hours for lunch.
Hit or miss…..Sometimes they’re great but sometimes not…Took 2 hours to get my food delivered which whatever fine…. But then the order was wrong too….Idk how you take two hours to make a sandwich and not make sure the order was correct.No refund. They offered to remake it and deliver it but I didn’t want to risk waiting another two hours for lunch.
We ordered 7 sandwiches, 3 sodas, a chip and cookie. After an hour, received 7 sandwiches (not correct order), no sodas, chips or cookie. Driver came back later with sodas, but still no cookie or chips. We gave up. ?
Food: 5
Service: 2
Terrible location. order for 10:30am "NO drivers for delivery's tell 11am". wait tell 11:30, now "NO paper to print order to make/ deliver". what I'm told when I've had to contact the store multiple times about my order.
Atmosphere: 1
Food: 1
Service: 1
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