I usually don’t like to write bad reviews however, this Starbucks has the worst customer service. One of drinks came out and I waited 30min for my second drink. When I asked about my second drink instead of providing good customer service and sympathy for my long wait for my second drink I was told one drink comes from the espresso line and the other from the coffee line and their were a bunch of tickets ahead of my second drink. Logically shouldn’t drinks order together come out together…management needs to come up with better strategies to your drink line and go over empathy and sympathy with your employees. Instead I was told with a stern voice and attitude to wait.
Service: 1
Kate Yetka
longest wait every single time
Atmosphere: 3
Food: 3
Service: 1
L W
Terrible service, about 15 mins in the drive thru every time I’m here.
Chelsey McDaniel
Kinda of a disappointment this morning :( didn’t taste like matcha or sweet cream just very off from my order.
Atmosphere: 5
Food: 5
Service: 5
Slaffka S
Ordered oatmeal, they gave me a fork.... They were out of spoons, 7:30 in the morning. Asking for a coffee with particular ingredients, it gets recorded in the order, I get a plain coffee. Can you just listen? Management of this place could be better. I can make a coffe at home, I am coming for service and experience.
Atmosphere: 5
Food: 4
Service: 3
Megg McGovern
Exceptionally friendly staff and always quick!
Gillian F
I don't like to write a bad review but I went there today as I have been going there multiple times a month and the service was slow, they messed up my order and its one of the easiest orders out there so how they messed up I don't know now I'm scared to go there again if they messed it up again.
Atmosphere: 3
Food: 1
Service: 3
ashton roth
i ordered two caramel ribbon crunch frappechino 2 days apart. both were made wrong. whip cream did not fill lid to lid, no whipped cream and crumbles at the bottom and barely any at the top. just made wrong and sloppy. this is the only starbucks i’ve had an issue with this drink. everyone else makes it perfectly. waste of my money on a terrible overpriced frappe.
Atmosphere: 2
Food: 1
Service: 2
April Hernandez
I got a matcha Frappuccino no whip and the employee put to much matcha powder in the drink or didn't put the Frappuccino powder in the blender was really disappointed with the drink I hope he didn't mess up anymore orders that day
Food: 1
Service: 2
eliza
So basically, we've been here two times and both times in a row they managed to mess up our drinks. So for one, they gave us a hair in the drink, and then the next time we came here they gave us basically full cups of ice, even though we asked for no ice in one and then light ice in the other. To make matters worse, we order the dragon drink, and they gave us a completely different drink. also, we did not appreciate the fact that they were only using card, that should not be happening and we hope to not deal with this again.
I ordered food and drinks for my whole family. I waited quite a while, but a nice brown haired barista helped me. I haven’t seen her there in the morning before. She assured me that they were super busy, but would help me and my family go on time. Got all of my items correctly and I was on my way.
Atmosphere: 5
Food: 5
Service: 5
Allyson Swenson
I typically have a good experience here ordering through the app. I was in a hurry and needed to use the restroom so orderd at the counter. There was no line. My oatmeal was ready in about 5 minutes. The drive through line was busy but very few customers at the counter during my visit. After 15 minutes of waiting for my drink I asked if the wait is typically this long. And they said “oh we'll make it now” as if they forgot about it. When I opened my oatmeal it wasn't stirred so a large section of it was dry and I was not given a spoon so I had to go back in. I also noticed on my receipt they did not attach my rewards account. I would recommend sticking with the app. 17 mins is far to long to wait for a drink when they have plenty of people working and no line inside
Bailee Pitt
The blonde hair girl working at 11:50 on April 28th was incredibly rude when I ordered my drink. Hire people with better customer service.
Brad Wochnick
Was first in line in the drive through, waited 10 minutes, and latte came out white as milk.
I usually don’t like to write bad reviews however, this Starbucks has the worst customer service. One of drinks came out and I waited 30min for my second drink. When I asked about my second drink instead of providing good customer service and sympathy for my long wait for my second drink I was told one drink comes from the espresso line and the other from the coffee line and their were a bunch of tickets ahead of my second drink. Logically shouldn’t drinks order together come out together…management needs to come up with better strategies to your drink line and go over empathy and sympathy with your employees. Instead I was told with a stern voice and attitude to wait.
Service: 1
longest wait every single time
Atmosphere: 3
Food: 3
Service: 1
Terrible service, about 15 mins in the drive thru every time I’m here.
Kinda of a disappointment this morning :( didn’t taste like matcha or sweet cream just very off from my order.
Atmosphere: 5
Food: 5
Service: 5
Ordered oatmeal, they gave me a fork.... They were out of spoons, 7:30 in the morning.
Asking for a coffee with particular ingredients, it gets recorded in the order, I get a plain coffee. Can you just listen?
Management of this place could be better. I can make a coffe at home, I am coming for service and experience.
Atmosphere: 5
Food: 4
Service: 3
Exceptionally friendly staff and always quick!
I don't like to write a bad review but I went there today as I have been going there multiple times a month and the service was slow, they messed up my order and its one of the easiest orders out there so how they messed up I don't know now I'm scared to go there again if they messed it up again.
Atmosphere: 3
Food: 1
Service: 3
i ordered two caramel ribbon crunch frappechino 2 days apart. both were made wrong. whip cream did not fill lid to lid, no whipped cream and crumbles at the bottom and barely any at the top. just made wrong and sloppy. this is the only starbucks i’ve had an issue with this drink. everyone else makes it perfectly. waste of my money on a terrible overpriced frappe.
Atmosphere: 2
Food: 1
Service: 2
I got a matcha Frappuccino no whip and the employee put to much matcha powder in the drink or didn't put the Frappuccino powder in the blender was really disappointed with the drink I hope he didn't mess up anymore orders that day
Food: 1
Service: 2
So basically, we've been here two times and both times in a row they managed to mess up our drinks. So for one, they gave us a hair in the drink, and then the next time we came here they gave us basically full cups of ice, even though we asked for no ice in one and then light ice in the other. To make matters worse, we order the dragon drink, and they gave us a completely different drink. also, we did not appreciate the fact that they were only using card, that should not be happening and we hope to not deal with this again.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
I ordered food and drinks for my whole family. I waited quite a while, but a nice brown haired barista helped me. I haven’t seen her there in the morning before. She assured me that they were super busy, but would help me and my family go on time. Got all of my items correctly and I was on my way.
Atmosphere: 5
Food: 5
Service: 5
I typically have a good experience here ordering through the app. I was in a hurry and needed to use the restroom so orderd at the counter. There was no line. My oatmeal was ready in about 5 minutes. The drive through line was busy but very few customers at the counter during my visit. After 15 minutes of waiting for my drink I asked if the wait is typically this long. And they said “oh we'll make it now” as if they forgot about it. When I opened my oatmeal it wasn't stirred so a large section of it was dry and I was not given a spoon so I had to go back in. I also noticed on my receipt they did not attach my rewards account. I would recommend sticking with the app. 17 mins is far to long to wait for a drink when they have plenty of people working and no line inside
The blonde hair girl working at 11:50 on April 28th was incredibly rude when I ordered my drink. Hire people with better customer service.
Was first in line in the drive through, waited 10 minutes, and latte came out white as milk.
Food: 1
Service: 1
I love it for its speed and good service!!!
Atmosphere: 5
Food: 5
Service: 5
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