The last three times I've had to wait for over 15 minutes. Only one guy working.. no one else around.. during lunch hours.. terrible management if they can't help this or kids out
Atmosphere: 1
Food: 3
Service: 1
Rebecca Bailey
Accidentally went to the nearest subway on County rd E to get my online order. They told me it would be at the one up the road at 2720 cones East. Headed up there. Asked for my order. This white dude with glasses and a wood beaded necklace came at me very aggressively. Saying no you didn’t you ordered it from the wrong Subway. Accusing me of making a mistake before he even investigated. Turns out my order was on the counter the whole time they just didn’t make it. The new guy was very kind, but the sandwich was very soggy. The manager Sara was nice, but not over and beyond. Won’t come here again.
Atmosphere: 3
Food: 3
Service: 1
Paul Christenson
I did not finish my transaction because of the poor service. I was at the store 2720 east county rd E. It is very cold here today, so I chose to use the drive thru instead of going in as I usually do. I had never used the touch board before, I was able to order the 1st sandwich I wanted just fine, but when I went to order the 2nd, it would not let me enter it, I wanted something that was a custom order. I pushed the button for help, a male voice came on ( barely any volume at all) and told me it was broken, and I had to come in.As I entered the store , a female employee greeted me with a welcome- there was only one other customer in the store at the time, and was being helped by the male employee. She then asked me if I was the one that was in the drive, as I answered yes I was, she had my 1st sandwich I ordered up, as she told me what it was, and I then started to say what my second sandwich was when I was told I needed to wait- I suggested that if the drive wasn't working, maybe a sign should be put up saying it isn't working. The male employee yells out " do you think so?" and the female adds " it's worked for everyone else" I responded " look , you were the one that told me it was broken" At that point I'd had enough of their rude- condescending-arrogant-scarcastic attitudes. I told them just that. " I sure don't need your bad attitudes, there is another Subway just down the street, and I also said " I am a regular here, but not anymore. As I got to my car I thought " why bother going to another Subway? and elected to go to a Jimmy Johns instead.
Atmosphere: 1
Service: 1
Amanda Tomsen
HORRIBLE HORRIBLE HORRIBLE. I went to get my son a sub on my way home. Time was 3:15 pm, No one was in the store or drive-thru. Simple order, ham, cheese mayo. The worker gave me a ham, chipotle mayo, mayo sub. My son was so excited to enjoy his sandwich, only to find out it was spicy, and started crying. This is not my first bad experience there but I keep giving them a second chance. I'm done. This location sucks and just drive to another one.
Atmosphere: 1
Food: 1
Service: 1
Shayla Walker
Stopped in to get a sub on my way back home and for a regular subway eater I hadn't been to this particular location as it's not near my house. Just walking up to the door I noticed an employee coming to the door with a massive amount of boxes, so I opened the door for them to come out. No thank you, no anything, whatever. Walk up to the counter and wait like you normally do for someone to get to the counter and wash their hands. The person acted like it was a giant inconvenience to wait on. They asked what I wanted, I told them. Didn't have that bread, just had white and Italian herb and cheese, it happens. But then they start making my sub and I have never had someone put so little of the meat on my sub. So I asked for more. They immediately gave me attitude "you seriously want more? It won't close or spread if I give you more. And I already started putting cheese on". Well put the proper amount of meat. I have been to Subway enough times to know how much there is supposed to be. They groaned and put more on. Now for the veggies. WOW, if I would have actually looked at them before starting the sub I really would have just driven down a few miles to the one I know does a good job. The veggies were definitely old, the lettuce was browning, and every other veggie was the same way. I didn't even choose my normal veggies because I wouldn't even feed those old looking veggies to my animals. 0/10 do not recommend. I called my husband and told him about my experience and he said the food was the same way the one time he stopped there to grab food. So it's not a one time thing or just a bad batch of food.
Atmosphere: 1
Food: 1
Service: 1
Janet Green
Went in for a sandwich wanted some onions on my sandwich, sorry we are out and we don’t have none cut up! WOW it’s lunch time, should have had enough prep up for lunch time @ 11:45 am ??? Why not… not concern of meeting the customers need??
Atmosphere: 5
Food: 3
Service: 2
Matt Barlau
I can't believe how long it takes.
Jonathan Lovato
Took 25+ minutes just to get one sandwich, which sucks when you only have an hour lunch break.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: The Ultimate B M T
Brandon Furch
The young kids in this location and don't care about their jobs and sneezed on the food, we walked out with nothing.
Ethan Cook
Workers are too high to ever get anything right. Literally caught one employee buying weed right behind the store.
Ordered “ The monster” and if you know what it looks like you’ll know it’s NOT supposed to look like this. They didn’t even put any cheese or any of the toppings I requested, couldn’t even get the right bread. There was one singular piece of bacon on the entire thing and not even a full scoop of meat. The workers had attitude with everyone in there and were super unhelpful and ignored the toasters when they were going off, I literally watched one of them stand there for 5 ENTIRE minutes, just in their own world not giving a single care as this machine is screaming every 5 seconds. To top it all off I had to wait 45 MINUTES FOR THIS, I was on my lunch break and by the time I got back and sat down to eat my sub i had no time to eat let alone go back and dispute this wretched thing. There was one other person in the store but regardless it should not take 45 minutes to throw this vile slop of a sub together. $17 for a monster waste of money. Never EVER going here again
Atmosphere: 1
Food: 1
Service: 1
Jordie
Waited 40 damn minutes for a sub. Finally got it for it to have absolutely nothing on it. It had a singular scoop of meat, and a single piece of bacon. Completely skipped every topping and burnt the hell out of it then had the audacity to have an attitude when I had to stand there and wait for them to take their time and finish making it.
Atmosphere: 1
Food: 1
Service: 1
Sophia Beyer
Just go inside. The drive-through times are abysmal, 75% of the time my sandwich is missing something or is smashed. I don’t know why I keep going to this one, it would be faster and more worth my money to drive to North St. Paul and back.
Atmosphere: 2
Food: 2
Service: 2
Phil
bro im changin this 1 star to a 5 star cause that one dude that made my sammys is chill af and was super nice and actually cared ab making my sammy right
Atmosphere: 5
Food: 5
Service: 5
Anna Miller
Ordered delivery and after waiting 30 minutes after the time it said it was delivered I tried calling the restaurant. I called 10 times before I switched to a different phone number before they picked up, so it definitely seems like they were screening my calls. When I asked what happened all she could say was contact doordash and figure it out, and when I asked about that because that app didn't give me a lick of information regarding who/what was delivering my food she just said "yeaahh... I have to go now". I tried asking a few more questions and she just repeated she had to go. The lack of customer service is mind blowing, I am appalled.
The last three times I've had to wait for over 15 minutes. Only one guy working.. no one else around.. during lunch hours.. terrible management if they can't help this or kids out
Atmosphere: 1
Food: 3
Service: 1
Accidentally went to the nearest subway on County rd E to get my online order. They told me it would be at the one up the road at 2720 cones East. Headed up there. Asked for my order. This white dude with glasses and a wood beaded necklace came at me very aggressively. Saying no you didn’t you ordered it from the wrong Subway. Accusing me of making a mistake before he even investigated. Turns out my order was on the counter the whole time they just didn’t make it. The new guy was very kind, but the sandwich was very soggy. The manager Sara was nice, but not over and beyond. Won’t come here again.
Atmosphere: 3
Food: 3
Service: 1
I did not finish my transaction because of the poor service. I was at the store 2720 east county rd E. It is very cold here today, so I chose to use the drive thru instead of going in as I usually do. I had never used the touch board before, I was able to order the 1st sandwich I wanted just fine, but when I went to order the 2nd, it would not let me enter it, I wanted something that was a custom order. I pushed the button for help, a male voice came on ( barely any volume at all) and told me it was broken, and I had to come in.As I entered the store , a female employee greeted me with a welcome- there was only one other customer in the store at the time, and was being helped by the male employee. She then asked me if I was the one that was in the drive, as I answered yes I was, she had my 1st sandwich I ordered up, as she told me what it was, and I then started to say what my second sandwich was when I was told I needed to wait- I suggested that if the drive wasn't working, maybe a sign should be put up saying it isn't working. The male employee yells out " do you think so?" and the female adds " it's worked for everyone else" I responded " look , you were the one that told me it was broken" At that point I'd had enough of their rude- condescending-arrogant-scarcastic attitudes. I told them just that. " I sure don't need your bad attitudes, there is another Subway just down the street, and I also said " I am a regular here, but not anymore. As I got to my car I thought " why bother going to another Subway? and elected to go to a Jimmy Johns instead.
Atmosphere: 1
Service: 1
HORRIBLE HORRIBLE HORRIBLE.
I went to get my son a sub on my way home. Time was 3:15 pm, No one was in the store or drive-thru.
Simple order, ham, cheese mayo.
The worker gave me a ham, chipotle mayo, mayo sub. My son was so excited to enjoy his sandwich, only to find out it was spicy, and started crying. This is not my first bad experience there but I keep giving them a second chance. I'm done. This location sucks and just drive to another one.
Atmosphere: 1
Food: 1
Service: 1
Stopped in to get a sub on my way back home and for a regular subway eater I hadn't been to this particular location as it's not near my house. Just walking up to the door I noticed an employee coming to the door with a massive amount of boxes, so I opened the door for them to come out. No thank you, no anything, whatever. Walk up to the counter and wait like you normally do for someone to get to the counter and wash their hands. The person acted like it was a giant inconvenience to wait on. They asked what I wanted, I told them. Didn't have that bread, just had white and Italian herb and cheese, it happens. But then they start making my sub and I have never had someone put so little of the meat on my sub. So I asked for more. They immediately gave me attitude "you seriously want more? It won't close or spread if I give you more. And I already started putting cheese on". Well put the proper amount of meat. I have been to Subway enough times to know how much there is supposed to be. They groaned and put more on. Now for the veggies. WOW, if I would have actually looked at them before starting the sub I really would have just driven down a few miles to the one I know does a good job. The veggies were definitely old, the lettuce was browning, and every other veggie was the same way. I didn't even choose my normal veggies because I wouldn't even feed those old looking veggies to my animals. 0/10 do not recommend. I called my husband and told him about my experience and he said the food was the same way the one time he stopped there to grab food. So it's not a one time thing or just a bad batch of food.
Atmosphere: 1
Food: 1
Service: 1
Went in for a sandwich wanted some onions on my sandwich, sorry we are out and we don’t have none cut up! WOW it’s lunch time, should have had enough prep up for lunch time @ 11:45 am ??? Why not… not concern of meeting the customers need??
Atmosphere: 5
Food: 3
Service: 2
I can't believe how long it takes.
Took 25+ minutes just to get one sandwich, which sucks when you only have an hour lunch break.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: The Ultimate B M T
The young kids in this location and don't care about their jobs and sneezed on the food, we walked out with nothing.
Workers are too high to ever get anything right. Literally caught one employee buying weed right behind the store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered “ The monster” and if you know what it looks like you’ll know it’s NOT supposed to look like this. They didn’t even put any cheese or any of the toppings I requested, couldn’t even get the right bread. There was one singular piece of bacon on the entire thing and not even a full scoop of meat. The workers had attitude with everyone in there and were super unhelpful and ignored the toasters when they were going off, I literally watched one of them stand there for 5 ENTIRE minutes, just in their own world not giving a single care as this machine is screaming every 5 seconds. To top it all off I had to wait 45 MINUTES FOR THIS, I was on my lunch break and by the time I got back and sat down to eat my sub i had no time to eat let alone go back and dispute this wretched thing. There was one other person in the store but regardless it should not take 45 minutes to throw this vile slop of a sub together. $17 for a monster waste of money. Never EVER going here again
Atmosphere: 1
Food: 1
Service: 1
Waited 40 damn minutes for a sub. Finally got it for it to have absolutely nothing on it. It had a singular scoop of meat, and a single piece of bacon. Completely skipped every topping and burnt the hell out of it then had the audacity to have an attitude when I had to stand there and wait for them to take their time and finish making it.
Atmosphere: 1
Food: 1
Service: 1
Just go inside. The drive-through times are abysmal, 75% of the time my sandwich is missing something or is smashed. I don’t know why I keep going to this one, it would be faster and more worth my money to drive to North St. Paul and back.
Atmosphere: 2
Food: 2
Service: 2
bro im changin this 1 star to a 5 star cause that one dude that made my sammys is chill af and was super nice and actually cared ab making my sammy right
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery and after waiting 30 minutes after the time it said it was delivered I tried calling the restaurant. I called 10 times before I switched to a different phone number before they picked up, so it definitely seems like they were screening my calls. When I asked what happened all she could say was contact doordash and figure it out, and when I asked about that because that app didn't give me a lick of information regarding who/what was delivering my food she just said "yeaahh... I have to go now". I tried asking a few more questions and she just repeated she had to go. The lack of customer service is mind blowing, I am appalled.
Atmosphere: 1
Food: 1
Service: 1
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