My order is always wrong or they are out of chicken. Wait times are insane, 30+ minutes, even if I order ahead. Customer service is atrocious.
Atmosphere: 1
Food: 1
Service: 1
Ryan Ritchie
They don't clean their bathrooms. Someone left a dukie in the stall and I got piss on my shoes
Atmosphere: 1
Food: 1
Service: 1
Nat
Horrible service we were waiting for 45 minutes for our food and then when we finally got the guy was very rude
Atmosphere: 1
Food: 1
Service: 1
Mandy Hansel
Waited for almost an hour for an online order. Finally got it and the sides were all cold. Over the last 6 months or so, this KFC has gone downhill fast!
Atmosphere: 1
Food: 2
Service: 1
Amie Kruger
Bad experience & when I tried to call to get assistance to fix my problem- was on hold over 45 minutes the first time - transferred the 2nd time to then hold longer. The app would not allow me to add a deal- then when. I thought I finally got it through- I showed up at kfc to get it & no chicken? So we cancelled that order and ordered new - still got that order wrong. Can’t get anyone to assist me. Order #357055177 online, then order #c750148 4 42 4842 in store they forgot a large side. Can’t get it right either way!!
Atmosphere: 1
Food: 5
Service: 1
OkiKuma
I had ordered a 6 piece mean and 3 additional drummies for online extra crispy but was handed original but only saw when I got home. Called and talked with Amy to get it remade tonight but as I came through the drive through and was met with rudeness and snarky attitudes. Proceeds to mess up the entire order again, then I get home and realized they gave me the messed up order again plus what was missing 😂 night crew built different.
Food: 3
Service: 1
Lovin Me
KFC has a talent for finding the slowest, most lackadaisical employees one could possibly find. Waited 30 minutes for a doordash after the new hires started. Get it together, it's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Chris Mathot
Yesterday, My wife ordered online then it said it was ready we went inside and were standing for 4 minutes then they said it will be ready in five minutes so we sat down we looked around there were two people eating and 2 doordashers and two people wating for a take out then us two. Five minutes later the food was still not ready the and old man was wating at the counter for about 5 minutes then 1 minutes later and worker finally came and the guy said where is my two pieces chicken then the worker said we ran out of chicken and they didnt run out of chicken because we heard them talking in the back and they forgot to make the chicken. Then an other old man came in and was by the counter for about 8 minutes and when the worker came he was about to order his food but then he walked away to give chicken to someone then these ladys who were wating for 30 minutes said help this man he's been here for awile then when we got are food it was 30 minutes to get for that was ready at 5:30.They didn't give us fries are drinks so we told them and they were laughing. My wife asked for her drink which is the new mountain dew and they guy asking had the shirt on for it and the worker was like what is that well laughing. Then when we got home we aw no gravy with the mash potatos , sogy chicken nuggets, and the fries were not crispy. With no coupons or discounts. Horrible service.
greg stillings
Friendly but not particularly caring for the customer.
Atmosphere: 3
Food: 3
Service: 2
Samuel Jett
My girlfriend and I were super hungry and we decided to go to KFC in Winona for the first time.Ive previously had a bad experience at a different KFC so I was a bit hesitant on going, however she convinced me to go. When I got there neither one of us knew what we wanted. However an employee named James (African American guy) went above and beyond to help us. He told us about your guys current deals, and how we could save some extra money by using the deals. Now the moment my girlfriend paid, the food was ready. This really was a great experience for the both of us, and hopefully the next time we come in James woukd be in a management or leadership position. We left well satisfied
Not one to ever do this but. Never again?? So rude and chicken old? Sad thing is I was first one there when opened? Like it was left over from the night before..
Atmosphere: 1
Food: 1
Service: 1
Beau Block
Crew members we're rude and the chicken is old and stale, the mashed potato were ok and the Cole slaw was obviously way old and tasted rotten. COMPLETE WASTE OF MONEY. I wouldn't recommend that KFC to anyone
Atmosphere: 1
Food: 1
Service: 1
Matt Golden
Do I have to give them 1 star?
Keep in mind, my expectations are already extremely going to KFC. The cashier sounded like he was manically depressed and mad that I came to their establishment. Once I pulled around to the window I was greeted by the same garbage attitude. They got my order wrong as well as the persons order who was with me.
Literally the worst establishment in Winona, will never return.
Atmosphere: 1
Food: 1
Service: 1
Alex Peachey
Good food, decent price, but this KFC always forgets at least one item off our order. It's normally just like biscuits or a piece of chicken or some gravy so I don't go through the hassle of a refund, but it's annoying.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Famous Bowl, Chicken Little
Amanda Davis
First we stood at the front for about 10 minutes listening to the kid’s “working” in the back cuss at each other, after about 5 minutes we got a “I’ll be there in a minute” 5 minutes later, one of the teenage potty mouths appeared to take our order. (We were the only customers, inside or drive thru). We ordered 3 famous bowls to go. I’m not sure if was these boys’ first day but they were the saddest, most horrible bowls I’ve ever gotten from KFC!! The bowls were MAYBE half full, no popcorn chicken, instead 1 ripped apart chicken tender, a couple kernels of corn, very little gravy and no cheese!!!! I would have went and asked for a refund, but given the above stated, there really wasn’t anyone of authority on premises or that would have listened and gave a crap. What happened to KFC? We will not be back.
My order is always wrong or they are out of chicken. Wait times are insane, 30+ minutes, even if I order ahead. Customer service is atrocious.
Atmosphere: 1
Food: 1
Service: 1
They don't clean their bathrooms. Someone left a dukie in the stall and I got piss on my shoes
Atmosphere: 1
Food: 1
Service: 1
Horrible service we were waiting for 45 minutes for our food and then when we finally got the guy was very rude
Atmosphere: 1
Food: 1
Service: 1
Waited for almost an hour for an online order. Finally got it and the sides were all cold. Over the last 6 months or so, this KFC has gone downhill fast!
Atmosphere: 1
Food: 2
Service: 1
Bad experience & when I tried to call to get assistance to fix my problem- was on hold over 45 minutes the first time - transferred the 2nd time to then hold longer. The app would not allow me to add a deal- then when. I thought I finally got it through- I showed up at kfc to get it & no chicken? So we cancelled that order and ordered new - still got that order wrong. Can’t get anyone to assist me. Order #357055177 online, then order #c750148 4 42 4842 in store they forgot a large side. Can’t get it right either way!!
Atmosphere: 1
Food: 5
Service: 1
I had ordered a 6 piece mean and 3 additional drummies for online extra crispy but was handed original but only saw when I got home. Called and talked with Amy to get it remade tonight but as I came through the drive through and was met with rudeness and snarky attitudes. Proceeds to mess up the entire order again, then I get home and realized they gave me the messed up order again plus what was missing 😂 night crew built different.
Food: 3
Service: 1
KFC has a talent for finding the slowest, most lackadaisical employees one could possibly find. Waited 30 minutes for a doordash after the new hires started. Get it together, it's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Yesterday, My wife ordered online then it said it was ready we went inside and were standing for 4 minutes then they said it will be ready in five minutes so we sat down we looked around there were two people eating and 2 doordashers and two people wating for a take out then us two. Five minutes later the food was still not ready the and old man was wating at the counter for about 5 minutes then 1 minutes later and worker finally came and the guy said where is my two pieces chicken then the worker said we ran out of chicken and they didnt run out of chicken because we heard them talking in the back and they forgot to make the chicken. Then an other old man came in and was by the counter for about 8 minutes and when the worker came he was about to order his food but then he walked away to give chicken to someone then these ladys who were wating for 30 minutes said help this man he's been here for awile then when we got are food it was 30 minutes to get for that was ready at 5:30.They didn't give us fries are drinks so we told them and they were laughing. My wife asked for her drink which is the new mountain dew and they guy asking had the shirt on for it and the worker was like what is that well laughing. Then when we got home we aw no gravy with the mash potatos , sogy chicken nuggets, and the fries were not crispy. With no coupons or discounts. Horrible service.
Friendly but not particularly caring for the customer.
Atmosphere: 3
Food: 3
Service: 2
My girlfriend and I were super hungry and we decided to go to KFC in Winona for the first time.Ive previously had a bad experience at a different KFC so I was a bit hesitant on going, however she convinced me to go. When I got there neither one of us knew what we wanted. However an employee named James (African American guy) went above and beyond to help us. He told us about your guys current deals, and how we could save some extra money by using the deals. Now the moment my girlfriend paid, the food was ready. This really was a great experience for the both of us, and hopefully the next time we come in James woukd be in a management or leadership position. We left well satisfied
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not one to ever do this but. Never again?? So rude and chicken old? Sad thing is I was first one there when opened? Like it was left over from the night before..
Atmosphere: 1
Food: 1
Service: 1
Crew members we're rude and the chicken is old and stale, the mashed potato were ok and the Cole slaw was obviously way old and tasted rotten. COMPLETE WASTE OF MONEY. I wouldn't recommend that KFC to anyone
Atmosphere: 1
Food: 1
Service: 1
Do I have to give them 1 star?
Keep in mind, my expectations are already extremely going to KFC. The cashier sounded like he was manically depressed and mad that I came to their establishment. Once I pulled around to the window I was greeted by the same garbage attitude. They got my order wrong as well as the persons order who was with me.
Literally the worst establishment in Winona, will never return.
Atmosphere: 1
Food: 1
Service: 1
Good food, decent price, but this KFC always forgets at least one item off our order. It's normally just like biscuits or a piece of chicken or some gravy so I don't go through the hassle of a refund, but it's annoying.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Famous Bowl, Chicken Little
First we stood at the front for about 10 minutes listening to the kid’s “working” in the back cuss at each other, after about 5 minutes we got a “I’ll be there in a minute” 5 minutes later, one of the teenage potty mouths appeared to take our order. (We were the only customers, inside or drive thru). We ordered 3 famous bowls to go. I’m not sure if was these boys’ first day but they were the saddest, most horrible bowls I’ve ever gotten from KFC!! The bowls were MAYBE half full, no popcorn chicken, instead 1 ripped apart chicken tender, a couple kernels of corn, very little gravy and no cheese!!!! I would have went and asked for a refund, but given the above stated, there really wasn’t anyone of authority on premises or that would have listened and gave a crap. What happened to KFC? We will not be back.
Atmosphere: 2
Food: 1
Service: 1
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