You wait 20+ minutes in line when there is two people in front of you and only one person working. You won’t get what you asked for and feel too sorry for the one guy working because there is now 6 people behind you waiting to ask for your right order. Take your business elsewhere where until management figures out how to prepare for lunchtime rushes. Been like this for years today was the last straw.
Atmosphere: 1
Food: 1
Service: 1
Brandon Clemens B2B Sealcoating Operations Manager
Let's just start out by saying this is the second and last time I was forced to order from here because when having it delivered, the app placed the order here instead of the good subway 1 mile away from this horrible place.
So for context let's start with my order a month ago(nov '24). Placed a near $80 order for delivery 4 subs and a salad. The door dash driver showed up to pick it up 15 minutes after the order was sent and had to wait over 30 minutes for them to finish making the order. Our food was disgusting to say the least. Bread tasted old and stale, lettuce and spinach were slimy and watery and the tomatoes I couldn't even eat after biting into one on my sub. They were dark red and rubbery like they sat around for days not hours. The salad was even worse. It was a Philly steak salad. Aside from the nasty greens, the meat and cheese must have been microwaved together and then was just dumped on top of the salad. It was just a massive clumpy of cheese and meat congealed together to the point you couldn't even eat it.
Now for last night's order (dec '24). We placed a $70 order with 3 subs and 2 salads. I did everything I could to hope it would send the order to the good store but nope. And unfortunately the app doesn't let you cancel an order so fingers crossed we hoped it would be good or atleast better then last time. Somehow it was actually worse. For context, our order was placed at 604pm. The driver showed up at 621pm to pick it up. At 645pm it says they are still preparing the food. So I try calling the store to figure out what is going on only to find out the phone number is out of service. I find another number listed for the store so I try that one, same thing. Now it's 715pm, I've had enough and called the door dash driver. He said they had been working on the order since he got there and didn't know what was going on but they didn't seem to have a clue what they were doing. I told him this is ridiculous and said to tell the store to cancel the order so he could leave and for him to get me info so I could at least send him a tip for waiting over an hour. The door dash tracking showed he left and said something about the order being changed. Now at this point start having to fast get dinner cooked for my kids because one has to work early in the morning. I'm in the process of cooking omlets for us and at 741pm I get a text saying your door dash driver is on the way! Instead of cancelling the order as the other driver told them to as I was on the phone with him they continued. My order showed up just before 8pm as my kids are eating omlets.
Now the best part, the food was disgusting looking aside from obviously being beyond cold(toasted subs). One salad, BLT, looks like a bowl of soup. The other salad bowl was just a simple salad with no dressing. The bowl was only half full, maybe, and drowning in WATER! Everything on the subs looked nasty and old and to be honest the meat smelled off to be frank. Look at the photos and just ask yourself if you would honestly trust eating any of that either. This store gives SUBWAY a bad name and how they can even be open is astounding. Better yet how have they not ended up making someone seriously sick allowing food and service like this to leave that place.
Food: 1
Service: 1
Hailey Haen
I ordered a BLT about 12:45 on 11/17/24. The person working had absolutely no clue what he was doing. He asked me multiple times how to make the sandwich. When I got the sandwich, the bacon did not feel safe to eat seemed uncooked - hope they use already fully cooked bacon. Poor customer service. The only positive to my experience was I got sandwich for WAY cheaper than I regularly do. While I do understand short staffing, please make sure the staff are able to operate at least the basics.
Atmosphere: 1
Food: 1
Service: 1
Ahmed Quuri
There are flys and not enough staff the young man working was nice and hard working guy.
Tawanda Holliday
Lobby nasty food on floor tables dirty garbage over flowing all the worker in the back on their phones
Atmosphere: 1
Food: 1
Service: 1
E Mounts
I went in 20 minutes ago and got the chicken bacon ranch on flatbread, when the guy made it he didn’t do it the correct way and when we had asked him to make it again he did it the exact same way and my mom was the one to tell him that he was doing it wrong. He was also not wearing his hat correctly, he was the only one there and seen he was not trained correctly nor at all for that matter.
Atmosphere: 3
Food: 1
Service: 1
Emma Mounts
I went in 20 minutes ago and got the chicken bacon ranch on flatbread, when the guy made it he didn’t do it the correct way and when we had asked him to make it again he did it the exact same way and my mom was the one to tell him that he was doing it wrong. He was also not wearing his hat correctly, he was the only one there and seen he was not trained correctly nor at all for that matter.
Atmosphere: 3
Food: 1
Service: 1
Suzanne Christenson
I made an online order and they didn't add the extras I paid for (extra cheese, avocado spread) & they were so sloppy and I still had to wait 15 minutes because they made 1 of my subs, then made a sub for every person in line before they finished my order. I found out later they didnt add my sauces on either. Then they wrapped the subs messy and the sandwiches were still sticking out of the paper. C'mon.
I used to work at subway and I know it's not a hard job-the lead needs to take a breath and organize himself because this was the absolute worst service i've ever recieved and I will be getting a 100% refund.
I will say there was a very obvious new guy who had almost no clue on what to do, but I've been to this subway before where 1 gal was running the whole shop and everything was always in order. I will not be coming back to this location again.
Atmosphere: 1
Food: 1
Service: 1
Cookies Make Good Hats (CookiesMakeGoodHats)
Very slow service, food was missing sauce on one sandwich and lettuce on another.
One of the nicest subways I’ve been to. This location was very clean and the staff were amazing. I did a catering order for a birthday party an everyone said it was the most fresh well made subway they have ever had. I would highly recommend this subway location to anyone a will be returning for some more great food!
Atmosphere: 5
Food: 5
Service: 5
Jodi Lentsch
The Manager is awesome and is always friendly and pleasant. Hard
You wait 20+ minutes in line when there is two people in front of you and only one person working. You won’t get what you asked for and feel too sorry for the one guy working because there is now 6 people behind you waiting to ask for your right order. Take your business elsewhere where until management figures out how to prepare for lunchtime rushes. Been like this for years today was the last straw.
Atmosphere: 1
Food: 1
Service: 1
Let's just start out by saying this is the second and last time I was forced to order from here because when having it delivered, the app placed the order here instead of the good subway 1 mile away from this horrible place.
So for context let's start with my order a month ago(nov '24). Placed a near $80 order for delivery 4 subs and a salad. The door dash driver showed up to pick it up 15 minutes after the order was sent and had to wait over 30 minutes for them to finish making the order. Our food was disgusting to say the least. Bread tasted old and stale, lettuce and spinach were slimy and watery and the tomatoes I couldn't even eat after biting into one on my sub. They were dark red and rubbery like they sat around for days not hours. The salad was even worse. It was a Philly steak salad. Aside from the nasty greens, the meat and cheese must have been microwaved together and then was just dumped on top of the salad. It was just a massive clumpy of cheese and meat congealed together to the point you couldn't even eat it.
Now for last night's order (dec '24). We placed a $70 order with 3 subs and 2 salads. I did everything I could to hope it would send the order to the good store but nope. And unfortunately the app doesn't let you cancel an order so fingers crossed we hoped it would be good or atleast better then last time. Somehow it was actually worse. For context, our order was placed at 604pm. The driver showed up at 621pm to pick it up. At 645pm it says they are still preparing the food. So I try calling the store to figure out what is going on only to find out the phone number is out of service. I find another number listed for the store so I try that one, same thing. Now it's 715pm, I've had enough and called the door dash driver. He said they had been working on the order since he got there and didn't know what was going on but they didn't seem to have a clue what they were doing. I told him this is ridiculous and said to tell the store to cancel the order so he could leave and for him to get me info so I could at least send him a tip for waiting over an hour. The door dash tracking showed he left and said something about the order being changed. Now at this point start having to fast get dinner cooked for my kids because one has to work early in the morning. I'm in the process of cooking omlets for us and at 741pm I get a text saying your door dash driver is on the way! Instead of cancelling the order as the other driver told them to as I was on the phone with him they continued. My order showed up just before 8pm as my kids are eating omlets.
Now the best part, the food was disgusting looking aside from obviously being beyond cold(toasted subs). One salad, BLT, looks like a bowl of soup. The other salad bowl was just a simple salad with no dressing. The bowl was only half full, maybe, and drowning in WATER! Everything on the subs looked nasty and old and to be honest the meat smelled off to be frank. Look at the photos and just ask yourself if you would honestly trust eating any of that either. This store gives SUBWAY a bad name and how they can even be open is astounding. Better yet how have they not ended up making someone seriously sick allowing food and service like this to leave that place.
Food: 1
Service: 1
I ordered a BLT about 12:45 on 11/17/24. The person working had absolutely no clue what he was doing. He asked me multiple times how to make the sandwich. When I got the sandwich, the bacon did not feel safe to eat seemed uncooked - hope they use already fully cooked bacon. Poor customer service. The only positive to my experience was I got sandwich for WAY cheaper than I regularly do. While I do understand short staffing, please make sure the staff are able to operate at least the basics.
Atmosphere: 1
Food: 1
Service: 1
There are flys and not enough staff the young man working was nice and hard working guy.
Lobby nasty food on floor tables dirty garbage over flowing all the worker in the back on their phones
Atmosphere: 1
Food: 1
Service: 1
I went in 20 minutes ago and got the chicken bacon ranch on flatbread, when the guy made it he didn’t do it the correct way and when we had asked him to make it again he did it the exact same way and my mom was the one to tell him that he was doing it wrong. He was also not wearing his hat correctly, he was the only one there and seen he was not trained correctly nor at all for that matter.
Atmosphere: 3
Food: 1
Service: 1
I went in 20 minutes ago and got the chicken bacon ranch on flatbread, when the guy made it he didn’t do it the correct way and when we had asked him to make it again he did it the exact same way and my mom was the one to tell him that he was doing it wrong. He was also not wearing his hat correctly, he was the only one there and seen he was not trained correctly nor at all for that matter.
Atmosphere: 3
Food: 1
Service: 1
I made an online order and they didn't add the extras I paid for (extra cheese, avocado spread) & they were so sloppy and I still had to wait 15 minutes because they made 1 of my subs, then made a sub for every person in line before they finished my order. I found out later they didnt add my sauces on either. Then they wrapped the subs messy and the sandwiches were still sticking out of the paper. C'mon.
I used to work at subway and I know it's not a hard job-the lead needs to take a breath and organize himself because this was the absolute worst service i've ever recieved and I will be getting a 100% refund.
I will say there was a very obvious new guy who had almost no clue on what to do, but I've been to this subway before where 1 gal was running the whole shop and everything was always in order. I will not be coming back to this location again.
Atmosphere: 1
Food: 1
Service: 1
Very slow service, food was missing sauce on one sandwich and lettuce on another.
Atmosphere: 2
Food: 3
Service: 1
good food fast. great service also.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good eats ?
Atmosphere: 5
Food: 5
Service: 5
One of the nicest subways I’ve been to. This location was very clean and the staff were amazing. I did a catering order for a birthday party an everyone said it was the most fresh well made subway they have ever had. I would highly recommend this subway location to anyone a will be returning for some more great food!
Atmosphere: 5
Food: 5
Service: 5
The Manager is awesome and is always friendly and pleasant. Hard
Atmosphere: 5
Food: 5
Service: 5
The Mgr is great and she always is pleasant..
One of the better Subway's in Walmart!
Dietary restrictions: No flies please
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
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