Incredibly unprofessional staff, poor management by Tim. Simple, “hello” when I called to correct an issue multiple times.
I was not looking for a refund, I was looking for food delivered, as it was suppose to be.
Wings just had drizzled Parmesan sauce, not tossed.
Pizza was burnt.
Honestly, have never had a product delivered like that.
Atmosphere: 1
Food: 1
Service: 1
James Williams
consistently inconsistent— if you wanna play roulette with your pizza, this is the place to do it. the employees never say any of the standard niceties, usually they can barely even make eye contact. more often than not the pizza is undercooked/doughy (even if it’s asked for well done) and a slice or two ends up not getting any toppings..
Atmosphere: 1
Food: 1
Service: 1
Cody
Website is down for this location only, what a joke
Rodney Gray
I realize it Halloween but how about telling people there are 40 people in front of you before you take their money.
Atmosphere: 1
Food: 1
Service: 1
Phillip LaCroix
I eat, some would say, too much pizza. The Domino's on Big Bend is great. Fast and friendly every time that I pick up my order. I can count on the quality of the food too.
Atmosphere: 5
Food: 5
Service: 5
C S
Terrible customer service. The staff is clearly not trained and there seems to be no manager to handle concerns. They had 7 people standing around and no one could offer any assistance or support.
Atmosphere: 1
Service: 1
JP
Always fast and tasty.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
Alyssa G
If I wanted Imo's Pizza (St. Louis Style), I would've ordered from there. I went to this Domino's because the one on Clayton Road constantly makes their pizza too thin and with bubbles in the crust. I was hoping things would be different at this Domino's, but they have the SAME problem. The crust was also very dry, lacked the correct amount of sauce, and was almost as thin as St. Louis Style Pizza. I don't know why Domino's is struggling so much with quality, as their pizza is typically very tasty. However, for several months, I keep getting thin cracker pizza, instead of thick crust, which is what I want. Food is very expensive these days, so it's incredibly frustrating when it isn't done right. Please work on quality and consistency across all Domino's locations. I understand that we're in St. Louis, but not all pizza should be St. Louis Style if that's NOT what the customer ordered. On a lighter note, the service and location was pleasant at the Big Bend Location. Service is also always great at the Clayton Road Location...however, please stop making thin crust pizzas when that is not what the customer ordered.
Side Note: This photo is of my pizza after being in the fridge for a few hours. I took this photo to show the lack of thickness.
Atmosphere: 5
Food: 2
Service: 5
Chris Weltig
Ordered online. Times accordingly. Order was to be ready no later that 631. At 642, per their tracker, my order entered the over. I’ve been sitting outside waiting since it was to be ready and it just went in. Suppose I’ll waste more of my time in the parking lot. Hope it’s done before I need to pick up my kids, hence why I ordered online to have it ready upon my arrival. Would have gave less stars if possible as I have not been back to this location in 2 years since their last negative experience. Now I know to continue to visit the location at Clarkson and Clayton. Nothing but greatness from them
I do not want to give even one star to them. Very disappointed with the service of this outlet. We ordered 2 chicken pizza’s but got absolutely wrong order, one pizza that too with bacon. Again when we ordered, that pizza had every type of meat other than chicken. When I called the shop, that staff was blaming it on the new driver. It doesn’t matter who’s the driver, outlet put such big details on the pizza box how a driver can replace the pizza? Disgusting. Just an advise to do pickup only n also check the order there itself if its correct or not.
M S
This is my second time ordering from this Domino pizza. The first time, the Hawaii pizza I ordered was bad quality comparing to the ones we always ordered at another location on Pershing close to Clayton. I wanted to give this store a second chance today, but it got worse. The handmade pan Hawaii pizza was not cooked through, the dough in the center is raw and chewy!!!! Never had raw pizza before, so disappointing! I seriously suggest the owner to shape up your cooking skills, improve fast before you lose all the customers.
Atmosphere: 3
Food: 1
Service: 3
DaveF
I have been to many places and have ordered Domino's Pizza.Undoubtedly, this one at 667 Big Bend Rd., Ballwin is BEST PIZZA makers in this franchise.Great Taste, Great & Friendly Staff & Service.
Vegetarian options: Vegetarian Pizza and Mediterranean Sandwiches, Top Class.
Parking: Large parking lot, never had issues finding one right next to the shop.
Atmosphere: 5
Food: 5
Service: 5
Tyler Ruder
WHO DO YOU THINK YOU ARE! HORRIBLE SERVING SIZE NOT EVEN 3 BITES OF THE PASTA AND IT WAS GONE! NEVER ORDERING FROM HERE AGAIN IN MY LIFE! NEITHER SHOHLD ANYONE ELSE THIS IS RIDICULOUS!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Garrett Anderson
Yo I went here with the correct amount of money to pay for my order and had a pleasant experience. I didn’t ask to use the phone then call the minimum wage employees racist for not wanting to get in trouble with their manager (which they might have) all because I’m broke and can’t pay for my Dominos.
Incredibly unprofessional staff, poor management by Tim. Simple, “hello” when I called to correct an issue multiple times.
I was not looking for a refund, I was looking for food delivered, as it was suppose to be.
Wings just had drizzled Parmesan sauce, not tossed.
Pizza was burnt.
Honestly, have never had a product delivered like that.
Atmosphere: 1
Food: 1
Service: 1
consistently inconsistent— if you wanna play roulette with your pizza, this is the place to do it. the employees never say any of the standard niceties, usually they can barely even make eye contact.
more often than not the pizza is undercooked/doughy (even if it’s asked for well done) and a slice or two ends up not getting any toppings..
Atmosphere: 1
Food: 1
Service: 1
Website is down for this location only, what a joke
I realize it Halloween but how about telling people there are 40 people in front of you before you take their money.
Atmosphere: 1
Food: 1
Service: 1
I eat, some would say, too much pizza. The Domino's on Big Bend is great. Fast and friendly every time that I pick up my order. I can count on the quality of the food too.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. The staff is clearly not trained and there seems to be no manager to handle concerns. They had 7 people standing around and no one could offer any assistance or support.
Atmosphere: 1
Service: 1
Always fast and tasty.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
If I wanted Imo's Pizza (St. Louis Style), I would've ordered from there. I went to this Domino's because the one on Clayton Road constantly makes their pizza too thin and with bubbles in the crust. I was hoping things would be different at this Domino's, but they have the SAME problem. The crust was also very dry, lacked the correct amount of sauce, and was almost as thin as St. Louis Style Pizza. I don't know why Domino's is struggling so much with quality, as their pizza is typically very tasty. However, for several months, I keep getting thin cracker pizza, instead of thick crust, which is what I want. Food is very expensive these days, so it's incredibly frustrating when it isn't done right. Please work on quality and consistency across all Domino's locations. I understand that we're in St. Louis, but not all pizza should be St. Louis Style if that's NOT what the customer ordered. On a lighter note, the service and location was pleasant at the Big Bend Location. Service is also always great at the Clayton Road Location...however, please stop making thin crust pizzas when that is not what the customer ordered.
Side Note: This photo is of my pizza after being in the fridge for a few hours. I took this photo to show the lack of thickness.
Atmosphere: 5
Food: 2
Service: 5
Ordered online. Times accordingly. Order was to be ready no later that 631. At 642, per their tracker, my order entered the over. I’ve been sitting outside waiting since it was to be ready and it just went in. Suppose I’ll waste more of my time in the parking lot. Hope it’s done before I need to pick up my kids, hence why I ordered online to have it ready upon my arrival. Would have gave less stars if possible as I have not been back to this location in 2 years since their last negative experience. Now I know to continue to visit the location at Clarkson and Clayton. Nothing but greatness from them
Inedible due to grease.
Restaurantji Recommends
I do not want to give even one star to them. Very disappointed with the service of this outlet. We ordered 2 chicken pizza’s but got absolutely wrong order, one pizza that too with bacon. Again when we ordered, that pizza had every type of meat other than chicken. When I called the shop, that staff was blaming it on the new driver. It doesn’t matter who’s the driver, outlet put such big details on the pizza box how a driver can replace the pizza? Disgusting. Just an advise to do pickup only n also check the order there itself if its correct or not.
This is my second time ordering from this Domino pizza. The first time, the Hawaii pizza I ordered was bad quality comparing to the ones we always ordered at another location on Pershing close to Clayton. I wanted to give this store a second chance today, but it got worse. The handmade pan Hawaii pizza was not cooked through, the dough in the center is raw and chewy!!!! Never had raw pizza before, so disappointing! I seriously suggest the owner to shape up your cooking skills, improve fast before you lose all the customers.
Atmosphere: 3
Food: 1
Service: 3
I have been to many places and have ordered Domino's Pizza.Undoubtedly, this one at 667 Big Bend Rd., Ballwin is BEST PIZZA makers in this franchise.Great Taste, Great & Friendly Staff & Service.
Vegetarian options: Vegetarian Pizza and Mediterranean Sandwiches, Top Class.
Parking: Large parking lot, never had issues finding one right next to the shop.
Atmosphere: 5
Food: 5
Service: 5
WHO DO YOU THINK YOU ARE! HORRIBLE SERVING SIZE NOT EVEN 3 BITES OF THE PASTA AND IT WAS GONE! NEVER ORDERING FROM HERE AGAIN IN MY LIFE! NEITHER SHOHLD ANYONE ELSE THIS IS RIDICULOUS!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Yo I went here with the correct amount of money to pay for my order and had a pleasant experience. I didn’t ask to use the phone then call the minimum wage employees racist for not wanting to get in trouble with their manager (which they might have) all because I’m broke and can’t pay for my Dominos.
Atmosphere: 5
Food: 5
Service: 5
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