Don't really understand the bad reviews. We've had good experiences each of the half dozen times or so we've had Marcos. I always find the staff friendly and our orders have always been correct. Really appreciate the later hours too!
TERRI L
Went to Marco’s on 4/11 for two pizzas for my grandchildren when I got there they were not ready even though it had been 40 minutes When it was finally ready they were the wrong pizzas, wrong toppings and crust. There were also several people coming in complaining about the same thing and they would just put the pizza back on the shelf after somebody brought it back which I believe is illegal via the health department. My pizzas were incorrect they tried to give me a different type and I would not accept it. I finally said I just wanted my money back. They said their system does not allow a refund to a credit card only merchant credit. I do not want merchant credit since they are putting old pizzas back on the shelf.
Kitty Birch
Best pizzas in my experience. Love their pizza bowls. The waiting area is small. Staffs are courteous and helpful.
Stephanie Parker
The young lady brought our pizza to us. We were her first customers of the day
Konna K
I was there as a door dasher. The customers order wasn’t ready. While I appreciated one of the employees coming off of his break to help make the order… I didn’t appreciate his lack of cleanliness. He didn’t wash his hand or use gloves while preparing the pizza. Touched EVERYTHING barehanded. This didn’t effect me personally but after sitting on this for a day I felt the need to speak up with hopes this doesn’t happen again.
OLGA VALDEZ
Pizza is good 😋, people there are nice and attentive☺️ also super fast 🏃🏻💨 I used a coupon, so alsoa cheap dinner that the kids enjoy 😉
Chris Kallaos
I had just had knee surgery, so I got the night off from cooking and decided to order from Marco's. I guess it had been a while since our last order, because they mailed us a coupon for a free large, two-topping pizza to win our business back. After applying the coupon, my order was too cheap to qualify for delivery, so I had to order additional food.
I placed the order online, and noticed a disclaimer that some orders are outsourced to Door Dash for delivery. About 20 minutes after ordering, I checked the tracker, and saw that the pizza was out of the oven and awaiting pickup. 45 minutes after that, I got a notification from Door Dash that they had picked up my order. It took the Door Dash driver a full hour to get to our house, even though we only live about 10 minutes away from the store.
The driver explained that she had 2 deliveries to make -- ours, and one in O'Fallon! Needless to say, our order was stone cold (I had already preheated the oven so I could warm it up.) At first, the manager I spoke to at Marco's told me to take my complaint up with Door Dash, but after some persuasion, he agreed to refund the order. On her way out of my driveway, the Door Dash driver back into my neighbor's car.
To top it all off, the food wasn't great, and the salad (that I had to add to make my order delivery-eligible) was awful - the salami looked like someone had taken a bite out of it.
Sorry, Marco's, but if this is how you win business back, you won't be around much longer.
Speedingup
Made a very large order it was perfect couldn’t be happier
kade barry
i walked in and placed a order, received it in was than 10 minutes. great speed and great quality! and the staff was great speed of service
Janice Williams
I had a horrible day at work and went to get some pizza, it really turned my day around. Such good service and scrumptious pizza!
Kade helped me and it was amazing! So many toppings! Definitely going back for some fire pizza!
Bennett
Went there at 10pm last night, got 2 pizzas. Took less than 10 minutes, nice employees, gave us a discount. Good food, would go again.
Cindy Barry
First time having Marcos. I went with the cheesesteak pizza. It was better than Papa Johns! I apologize to the worker for this old lady taking so long to decide, but he was patient and kind. Marcos is my new favorite pizza, will get again!
michelle perkins
Picked up lunch for our group in the office pizza and subs were a hit staff prefers Marcos over anything else. Perfect as usual!!!
maia tzvetkova
I don't even know where to start. We ordered pizza Halloween night around 4:30 pm, figured they'd be backed up and gave them time. We asked if it can be delivered by 6pm? They said yes and we hung up. Nothing had come by 6:15 so we called to check. We were told they can't find the order, but they will remake it and send it out in 5 minutes (we live about 1 mile away) no problem, things happen. We waited for about one more hour and call again. They tell is they don't have our order and they can't do anything for us, asked to speak to the manager. The kid (Bryan, I belive he said was his name) said he was the manager. We'll that guy was a peach! He pretty much said it was not his problem, and asked what we were going to do about it. I'm pretty sure this is family owned, this guy will run your business into the ground. We've ordered before and the pizza is good. But this was something insane. You sir need therapy!!
Don't really understand the bad reviews. We've had good experiences each of the half dozen times or so we've had Marcos. I always find the staff friendly and our orders have always been correct. Really appreciate the later hours too!
Went to Marco’s on 4/11 for two pizzas for my grandchildren when I got there they were not ready even though it had been 40 minutes When it was finally ready they were the wrong pizzas, wrong toppings and crust. There were also several people coming in complaining about the same thing and they would just put the pizza back on the shelf after somebody brought it back which I believe is illegal via the health department.
My pizzas were incorrect they tried to give me a different type and I would not accept it. I finally said I just wanted my money back. They said their system does not allow a refund to a credit card only merchant credit. I do not want merchant credit since they are putting old pizzas back on the shelf.
Best pizzas in my experience. Love their pizza bowls. The waiting area is small. Staffs are courteous and helpful.
The young lady brought our pizza to us. We were her first customers of the day
I was there as a door dasher. The customers order wasn’t ready. While I appreciated one of the employees coming off of his break to help make the order… I didn’t appreciate his lack of cleanliness. He didn’t wash his hand or use gloves while preparing the pizza. Touched EVERYTHING barehanded. This didn’t effect me personally but after sitting on this for a day I felt the need to speak up with hopes this doesn’t happen again.
Pizza is good 😋, people there are nice and attentive☺️ also super fast 🏃🏻💨
I used a coupon, so alsoa cheap dinner that the kids enjoy 😉
I had just had knee surgery, so I got the night off from cooking and decided to order from Marco's. I guess it had been a while since our last order, because they mailed us a coupon for a free large, two-topping pizza to win our business back. After applying the coupon, my order was too cheap to qualify for delivery, so I had to order additional food.
I placed the order online, and noticed a disclaimer that some orders are outsourced to Door Dash for delivery. About 20 minutes after ordering, I checked the tracker, and saw that the pizza was out of the oven and awaiting pickup. 45 minutes after that, I got a notification from Door Dash that they had picked up my order. It took the Door Dash driver a full hour to get to our house, even though we only live about 10 minutes away from the store.
The driver explained that she had 2 deliveries to make -- ours, and one in O'Fallon! Needless to say, our order was stone cold (I had already preheated the oven so I could warm it up.) At first, the manager I spoke to at Marco's told me to take my complaint up with Door Dash, but after some persuasion, he agreed to refund the order. On her way out of my driveway, the Door Dash driver back into my neighbor's car.
To top it all off, the food wasn't great, and the salad (that I had to add to make my order delivery-eligible) was awful - the salami looked like someone had taken a bite out of it.
Sorry, Marco's, but if this is how you win business back, you won't be around much longer.
Made a very large order it was perfect couldn’t be happier
i walked in and placed a order, received it in was than 10 minutes. great speed and great quality! and the staff was great speed of service
I had a horrible day at work and went to get some pizza, it really turned my day around. Such good service and scrumptious pizza!
Restaurantji Recommends
Kade helped me and it was amazing! So many toppings! Definitely going back for some fire pizza!
Went there at 10pm last night, got 2 pizzas. Took less than 10 minutes, nice employees, gave us a discount. Good food, would go again.
First time having Marcos. I went with the cheesesteak pizza. It was better than Papa Johns! I apologize to the worker for this old lady taking so long to decide, but he was patient and kind. Marcos is my new favorite pizza, will get again!
Picked up lunch for our group in the office pizza and subs were a hit staff prefers Marcos over anything else. Perfect as usual!!!
I don't even know where to start. We ordered pizza Halloween night around 4:30 pm, figured they'd be backed up and gave them time. We asked if it can be delivered by 6pm? They said yes and we hung up. Nothing had come by 6:15 so we called to check. We were told they can't find the order, but they will remake it and send it out in 5 minutes (we live about 1 mile away) no problem, things happen.
We waited for about one more hour and call again. They tell is they don't have our order and they can't do anything for us, asked to speak to the manager. The kid (Bryan, I belive he said was his name) said he was the manager. We'll that guy was a peach! He pretty much said it was not his problem, and asked what we were going to do about it. I'm pretty sure this is family owned, this guy will run your business into the ground. We've ordered before and the pizza is good. But this was something insane. You sir need therapy!!
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