Waited in line like -10mins for them to tell me mobile orders only right now.
Atmosphere: 1
Food: 1
Service: 1
Fadria Orr
Frequency gets orders wrong.
Atmosphere: 2
Food: 3
Service: 2
Roderick Nash
Why do we continue to eat the crap. It's not food in any fashion form or way. If you can leave a burger and fries out for months and it never molds. That's not real food, so stop eating it.
Atmosphere: 1
Food: 1
Service: 1
Maria Hoover
Thank you for the play area for my kids!!!
Atmosphere: 5
Food: 3
Service: 2
Dakota Meyer
Went through the drive through and got the limited time spicy egg mcmuffin it was very good! I rate it 10 stars and recommend it to stay on the menu! Thank you mcdonalds
Atmosphere: 5
Food: 5
Service: 5
Deborah Hosemann
it sends like the last few egg mcmuffins and hash browns taste like they were from the day before
Food: 2
Service: 5
Mike Richey
Great food and people
Atmosphere: 5
Food: 5
Service: 5
Elliot Cross
The food is always good but there was a lady at the first window who was on her phone and halfway out of the window, not even being subtle about it which i thought was extremely unprofessional because she also made sure to finish her message before even acknowledging us and when I called the location and asked for a manager, I did not even get through the whole situation before she hung up which was baffling to me.
Atmosphere: 1
Food: 3
Service: 1
Tadrick Five
Terrible hash browns soggy Didnt give me the hot sauce
Craig Simington
You should just close down! The last 3 times I’ve been there the food was terrible, service was horrible and they upcharged for kids meal soft drinks. I can promise you that there won’t be a 4 visit
One of the better McDonald's around, quick service. My order was correct, and the food was fresh. Enjoyed this location and will keep it in mind when out in the Ballwin area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Keri Dumey
Every time I order from this store it is ALWAYS wrong. The fries are also either super old or not done all the way. Don’t bother trying to call about anything because the general manager will say she doesn’t speak English and then put a worker on the phone who doesn’t want to help correct anything.
Atmosphere: 1
Food: 1
Service: 1
Sheryar Khan
Fry’s were under done, they were white not golden brown. I have attached pictures to support my claim.
The biggest issue I had was the service I received when I came to pick up my order. Carlos was working the front counter when I came to pick up my order. Among other items, my order included a large drink. Historically, every time Ive order a drink, they present me with an empty drink cup next to my bag for me to fill up. Keep in mind, I order from this locations 2-3 times a week so i’m familiar with how the pick up process works when I place a mobile order. But this time they decided to put my drink in my bag and then sealed the bag like it’s a DoorDash order or something. I was unaware my drink was in my bag so I asked the front counter employee “Carlos” if I could have a drink cup, he said no everything is in the bag. I said okay, Is it just an empty cup or is there sweet tea in there? Carlos replied with everything is in the bag. I said, okay I understand that, but the bag is sealed I’m trying to find out if the cup is filled or not. Carlos replies again with everything is in the bag. I respond with I understand that, but you’re not answering my question. Carlos got frustrated with me because there were people waiting in line behind me and decided to belittle me in a rude tone by asking if I speak English? Then continue to say we speak the same language right, what don’t you understand. Completely humiliated and frustrated by the situation, I walked away and decided to open my bag to see if my drink was in there. I did have my drink in my bag, but when I got back to work I realize I was never given a straw so I guess everything wasn’t in my bag… I work across the street, and have never had an experience like this. Traditionally, every experience I’ve had at this locations has been very friendly and positive but after today I will never step foot in that location again. Carlos shouldn’t be allowed to work any customer facing position when clearly he’s not trying to help any customers instead he is trying to start conflict with them. Any other customer service representative in his position would’ve just told me I had a filled drink in my bag and that would be the end of it. I would have left a happy customer.
Atmosphere: 3
Food: 3
Service: 1
Heather Hart
They ALWAYS forget my kids drink in the kids meal! It's happened multiple times. It doesn't matter if I order delivery, if I go in and place a to go order, I go in and have a dine in meal, or if I go through the drive thru. Always forgetting my kids meal drink! Very frustrating!
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac
Denise
The only McDonald's I will go to since most of the others no longer have a self-serve drinks area. Plus, my 3 boys like the play area.
Waited in line like -10mins for them to tell me mobile orders only right now.
Atmosphere: 1
Food: 1
Service: 1
Frequency gets orders wrong.
Atmosphere: 2
Food: 3
Service: 2
Why do we continue to eat the crap. It's not food in any fashion form or way.
If you can leave a burger and fries out for months and it never molds.
That's not real food, so stop eating it.
Atmosphere: 1
Food: 1
Service: 1
Thank you for the play area for my kids!!!
Atmosphere: 5
Food: 3
Service: 2
Went through the drive through and got the limited time spicy egg mcmuffin it was very good! I rate it 10 stars and recommend it to stay on the menu! Thank you mcdonalds
Atmosphere: 5
Food: 5
Service: 5
it sends like the last few egg mcmuffins and hash browns taste like they were from the day before
Food: 2
Service: 5
Great food and people
Atmosphere: 5
Food: 5
Service: 5
The food is always good but there was a lady at the first window who was on her phone and halfway out of the window, not even being subtle about it which i thought was extremely unprofessional because she also made sure to finish her message before even acknowledging us and when I called the location and asked for a manager, I did not even get through the whole situation before she hung up which was baffling to me.
Atmosphere: 1
Food: 3
Service: 1
Terrible hash browns soggy
Didnt give me the hot sauce
You should just close down! The last 3 times I’ve been there the food was terrible, service was horrible and they upcharged for kids meal soft drinks. I can promise you that there won’t be a 4 visit
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
One of the better McDonald's around, quick service. My order was correct, and the food was fresh. Enjoyed this location and will keep it in mind when out in the Ballwin area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet-O-Fish
Every time I order from this store it is ALWAYS wrong. The fries are also either super old or not done all the way. Don’t bother trying to call about anything because the general manager will say she doesn’t speak English and then put a worker on the phone who doesn’t want to help correct anything.
Atmosphere: 1
Food: 1
Service: 1
Fry’s were under done, they were white not golden brown. I have attached pictures to support my claim.
The biggest issue I had was the service I received when I came to pick up my order. Carlos was working the front counter when I came to pick up my order. Among other items, my order included a large drink. Historically, every time Ive order a drink, they present me with an empty drink cup next to my bag for me to fill up. Keep in mind, I order from this locations 2-3 times a week so i’m familiar with how the pick up process works when I place a mobile order. But this time they decided to put my drink in my bag and then sealed the bag like it’s a DoorDash order or something. I was unaware my drink was in my bag so I asked the front counter employee “Carlos” if I could have a drink cup, he said no everything is in the bag. I said okay, Is it just an empty cup or is there sweet tea in there? Carlos replied with everything is in the bag. I said, okay I understand that, but the bag is sealed I’m trying to find out if the cup is filled or not. Carlos replies again with everything is in the bag. I respond with I understand that, but you’re not answering my question. Carlos got frustrated with me because there were people waiting in line behind me and decided to belittle me in a rude tone by asking if I speak English? Then continue to say we speak the same language right, what don’t you understand. Completely humiliated and frustrated by the situation, I walked away and decided to open my bag to see if my drink was in there. I did have my drink in my bag, but when I got back to work I realize I was never given a straw so I guess everything wasn’t in my bag… I work across the street, and have never had an experience like this. Traditionally, every experience I’ve had at this locations has been very friendly and positive but after today I will never step foot in that location again. Carlos shouldn’t be allowed to work any customer facing position when clearly he’s not trying to help any customers instead he is trying to start conflict with them. Any other customer service representative in his position would’ve just told me I had a filled drink in my bag and that would be the end of it. I would have left a happy customer.
Atmosphere: 3
Food: 3
Service: 1
They ALWAYS forget my kids drink in the kids meal! It's happened multiple times. It doesn't matter if I order delivery, if I go in and place a to go order, I go in and have a dine in meal, or if I go through the drive thru. Always forgetting my kids meal drink! Very frustrating!
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac
The only McDonald's I will go to since most of the others no longer have a self-serve drinks area. Plus, my 3 boys like the play area.
Atmosphere: 5
Food: 5
Service: 5
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