Philly Pretzel Factory

Good pretzels...owner gave me extra pretzels for my son's birthday. Very thoughtful

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: 1 Pretzel

I love Philly Pretzel Factory!
Definitely try the cinnamon sugar pretzel bites with the (seasonal) salted carmel icing.
Or the pretzel pizza! It's a pretzel pizza crust!!!! AWESOME!!!

Atmosphere: 5

Food: 5

Service: 5

Worth it to go in the mall and get a pretzel if you’re craving. Just not good. Also didn’t keep it warm

Atmosphere: 2

Food: 1

Service: 4

Recommended dishes: Pretzel Dog

Made us a fresh batch, so hot so fresh

Atmosphere: 5

Food: 5

Service: 5

I tried to stop in for a bag of pretzels. Ordered 6, I’m sorry that will be a while, at least 20 minutes. I find this ridiculous since you have an employee standing there with one hand running through her hair and the other scratching her back under her shirt. This isn’t even my first less than stellar experience here. This is the experience that made me decide not to come back. Get it together. With that sort of service I’m surprised you’ve survived as a business as long as you have.

Atmosphere: 1

Food: 1

Service: 1

After picking up my kids from daycare I came by yesterday to pick up a prepaid order my husband had placed. Unfortunately there was an accident that delayed me 10 extra minutes. I arrived 1 minute after close and attempted to knock and call to explain. I saw employees in the back just ignoring me. I understand they had just closed and If it just wasn’t possible to hand me the order. I would’ve appreciated a response as oppose to being avoided altogether.

I went here this past weekend bought pretzels and they were cold, I was looking forward to a hot pretzel,I knew I should have just went to quick trip.

This was my first time at this location. This place is located in a smaller strip area.

I got the cheese pizza, pepperoni pizza, 3 Hand-twisted pretzel, cinnamon rivet, and pretzel dog to go. All were good.

The pizzas were baked pretty quickly. The kids like the cinnamon rivet the most.

Atmosphere: 4

Food: 4

Service: 5

We picked up a few buckets of pretzel bites for our 4th of July gathering and they were a hit! Fast and friendly service, too. Thanks again! ❤️ ??

Atmosphere: 5

Food: 5

Service: 5

Great customer service from Zach very pleasant to deal with. Didn't make me feel rushed and was passionate about his profession. Will be returning and highly recommend.

Atmosphere: 5

Food: 5

Service: 5

White People

Atmosphere: 1

Food: 1

Service: 1

Rude. Walked up to the door at 6pm and kid locked it when we were 3 feet away. Just looked at us and walked away.

Atmosphere: 1

Food: 1

Service: 1

We came in and the employee was sweeping the floor with gloves on, proceeded to stop and packed our ordered pretzels with the same dirty gloves, then received cash in the same gloves, and touched various things around the shop like the iPad, and then, again, our food. Couldn’t eat the food after knowing how many germs had been transferred onto it in just this 1-minute occurrence. Seems to be representative of the store as a whole. Very gross and distracting. Was also handed cheese “sauce” that was just one coagulated solid…

Atmosphere: 1

Food: 1

Service: 1

Pretzel crust pepperoni pizza is fab! Great staff and clean environment.

Atmosphere: 5

Food: 5

Service: 5

I stumbled across this place and had to try the pretzel pizza! $5 for a cheese pizza? You can’t beat it. Was tasty, we tried pepperoni which was $6.50. Enough to share with two people and an awesome value. I would say pass on the little pretzel bites—they don’t taste very pretzel ish, more like a white bread with seasoning/coating. However, the prices and pizza make this place at least 4 stars and worth a visit!