Came into Arby's ordered an Arby's sandwich double stack got my order ask for Arby's sauce they said they were out. I asked for a cup of cheddar cheese instead they said they couldn't give that to me it would be a dollar even though they're out of Arby's sauce which is not my fault if they had told me before I ordered I would have ordered a cheddar Arby's sandwich very poor service
Joe V
We were only customers in the store. Waited at counter for 10 minutes before someone (who obviously didn't want to be there) came out of back to take our order of a classic roast beef, a roast beef and cheddar, and curly fries. Order came within minutes. However, everything was less than lukewarm, and buns were stale. Now I know why we were the only customers in there. Don't waste your money.
Food was cold!! we door dashed and didn’t get our sauces or straws!! do yall mf job correctly goodness
Atmosphere: 1
Food: 1
Service: 1
Timothy Baker
Good food. Friendly service.
Atmosphere: 4
Food: 4
Service: 4
Lisa Lambert
First time there since the remodel. Very nice, drive thru was fast and the sandwich was delicious and had more meat on it and the drive thru employee was super nice and seemed happy to be there which was refreshing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
James Lyerla
Good service but sandwich was cold
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Slider, Loaded Curly Fries, Smokehouse Brisket, French Dip, Buffalo Chicken Sandwich, Roast Beef, French Dip Sandwich
Tana Howard
Basic sandwich and fries. Curly fries are a rip off. They are very large and put into a small cup that won't hold more than four good ones.
Atmosphere: 2
Food: 3
Service: 3
Jim Lauderdale
I ordered from app didn’t receive apple and cherry turn overs because they didn’t have anymore made. Wasn’t told they didn’t have any upon arrival didn’t know until I got home and seen they weren’t in the bag. Also location ran out of lettuce, this was also something the store decided not to mention when I got there so I didn’t have lettuce on my gyro or either of my chicken sandwiches. They also decided to try to stuff one bag with my whole order and my order clearly needed two bags to neatly pack my order. They put my sliders at the bottom of the bag, sliders completely smushed. Chicken sandwiches were wrapped terribly. There was no effort or care but into preparing or serving me my order and no way to report these issues with my order on the app. I’m very disappointed with my visit this evening. There was no need to rush it was not busy at all when I came. I refuse to return and have my food handled so poorly. You all upgraded the building but the service needed the upgrading.
Atmosphere: 1
Food: 1
Service: 1
Kara Sissom
They do not deserve one star! Waited 25 minutes in line with 4 cars ahead of me, and then my order was wrong and when I called to speak to the manager she was rude and hung up on me and then would not answer the phone back! Unbelievably unprofessional and I will never eat at this location again!!!
Ordered a French dip sandwich. The sauce was so watered down there was zero flavor. I complained to the person that took my order, which did nothing, then complained to the manager. She only then talked about how bad the staff was.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: French Dip
Melanie crowley
Was just in there at 4:20 and I just had to write this and let the owner know that the girl working the window today was such a sweet heart and such great customer service! I run a pizza place and it's hard to fund great friendly workers around and she's absolutely great!! Great job karey!
Atmosphere: 5
Food: 5
Service: 5
Carol Bridges
Great food...services was good...cashier ordered wrong sandwich but made it right...
Tierra at the store made my frickin day! Best customer service ever. Food was great and will DEFINITELY be back!
Atmosphere: 5
Food: 5
Service: 5
Sammie Mariee
Just left the drive thru at the independence Arby's and not only were they very rude while handing out food or taking orders, but they forgot part of my meal. When I called to ask about how to get it, he told me he was not bringing it to me that I would have to sit in the drive thru to receive it. There were almost 10 cars in the drive thru and I've already waited so long. I've never had such a bad experience from here.
Came into Arby's ordered an Arby's sandwich double stack got my order ask for Arby's sauce they said they were out. I asked for a cup of cheddar cheese instead they said they couldn't give that to me it would be a dollar even though they're out of Arby's sauce which is not my fault if they had told me before I ordered I would have ordered a cheddar Arby's sandwich very poor service
We were only customers in the store. Waited at counter for 10 minutes before someone (who obviously didn't want to be there) came out of back to take our order of a classic roast beef, a roast beef and cheddar, and curly fries. Order came within minutes. However, everything was less than lukewarm, and buns were stale. Now I know why we were the only customers in there. Don't waste your money.
Atmosphere: 3
Food: 1
Service: 1
A whole lot hot in store, heat was way high.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Roast Beef
Food was cold!! we door dashed and didn’t get our sauces or straws!! do yall mf job correctly goodness
Atmosphere: 1
Food: 1
Service: 1
Good food. Friendly service.
Atmosphere: 4
Food: 4
Service: 4
First time there since the remodel. Very nice, drive thru was fast and the sandwich was delicious and had more meat on it and the drive thru employee was super nice and seemed happy to be there which was refreshing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Good service but sandwich was cold
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Slider, Loaded Curly Fries, Smokehouse Brisket, French Dip, Buffalo Chicken Sandwich, Roast Beef, French Dip Sandwich
Basic sandwich and fries. Curly fries are a rip off. They are very large and put into a small cup that won't hold more than four good ones.
Atmosphere: 2
Food: 3
Service: 3
I ordered from app didn’t receive apple and cherry turn overs because they didn’t have anymore made. Wasn’t told they didn’t have any upon arrival didn’t know until I got home and seen they weren’t in the bag. Also location ran out of lettuce, this was also something the store decided not to mention when I got there so I didn’t have lettuce on my gyro or either of my chicken sandwiches. They also decided to try to stuff one bag with my whole order and my order clearly needed two bags to neatly pack my order. They put my sliders at the bottom of the bag, sliders completely smushed. Chicken sandwiches were wrapped terribly. There was no effort or care but into preparing or serving me my order and no way to report these issues with my order on the app. I’m very disappointed with my visit this evening. There was no need to rush it was not busy at all when I came. I refuse to return and have my food handled so poorly. You all upgraded the building but the service needed the upgrading.
Atmosphere: 1
Food: 1
Service: 1
They do not deserve one star! Waited 25 minutes in line with 4 cars ahead of me, and then my order was wrong and when I called to speak to the manager she was rude and hung up on me and then would not answer the phone back! Unbelievably unprofessional and I will never eat at this location again!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a French dip sandwich. The sauce was so watered down there was zero flavor. I complained to the person that took my order, which did nothing, then complained to the manager. She only then talked about how bad the staff was.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: French Dip
Was just in there at 4:20 and I just had to write this and let the owner know that the girl working the window today was such a sweet heart and such great customer service! I run a pizza place and it's hard to fund great friendly workers around and she's absolutely great!! Great job karey!
Atmosphere: 5
Food: 5
Service: 5
Great food...services was good...cashier ordered wrong sandwich but made it right...
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Corned Beef Reuben, Arby's Signature Sandwiches
Tierra at the store made my frickin day! Best customer service ever. Food was great and will DEFINITELY be back!
Atmosphere: 5
Food: 5
Service: 5
Just left the drive thru at the independence Arby's and not only were they very rude while handing out food or taking orders, but they forgot part of my meal. When I called to ask about how to get it, he told me he was not bringing it to me that I would have to sit in the drive thru to receive it. There were almost 10 cars in the drive thru and I've already waited so long. I've never had such a bad experience from here.
Atmosphere: 1
Food: 1
Service: 1
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