Usually extremely slow even when no one is there. I've spent my entire lunch break waiting for a cheeseburger before. Just go to the one on Kingshighway/Mt Auburn. The people are much nicer and they're much more efficient.
Atmosphere: 1
Food: 1
Service: 1
Jackson Brooks
The sort of McDonald's where you use your rewards points for a burger, and the app says that you used the points, but they tell you it didn't work. Your points disappeared, they tell you they don't know what happened and ask if you want to order something.
Atmosphere: 2
Food: 3
Service: 1
Martlet1
Place was packed and zero people at register. 3 women just staring there talking, ignoring customers in lobby. Drive through never moved the 20 minutes k was there before I geve up and left.
Atmosphere: 1
Food: 5
Service: 1
June Jones
Jayme was a very sweet person, taking her time with our drinks to get them remade! I hope to see more of this great customer service. (Give her a raise.)
Atmosphere: 5
Food: 5
Service: 5
Randal Calvert
To give credit where it's due the food here is usually good & fresh / hot. I've had issues with orders, but I usually get what I order. I rarely have had a great or memorable customer service experience, until today. Sidel at drive thru window #1 was incredibly kind & she made my day!
Atmosphere: 3
Food: 5
Service: 4
Eric Bøldt
How many terrible Google reviews are you going to receive before you actually care about the state of your business?
Atmosphere: 3
Food: 1
Service: 2
Ciera Terry
Horrible experience. Do not come to this McDonald’s if you are on a time crunch or want your order done correctly. The staff and management needs to work on customer service, making sure that they are doing orders correctly and Respectful considerate of customers time. I ordered a drink and I asked them multiple times if it was correct because I saw the person at the speaker put under the drink “special request” instead of the actual name of the drink but at each window they reassured me that it was correct but when I left, I realize it wasn’t the right drink so I had to turn all the way around and when I came back, it was more people so I went through the drive-through and the man told me to just pull through at the speaker and at the first window but when I got to the second window, apparently that was not OK and that’s when they decided to tell me to come inside after I waited 15 minutes. it was not like it was food. My thing is if it was really their policy, why didn’t anyone tell me before the second window that I could not go through the drive-through? I ended up calling the manager just to let them aware of the issue and to let them inform their employees that they should inform customers to come inside instead of waiting in the drive-through line in hopes to avoid this in the future but she simply did not care and instead was rude when I did go inside to exchange my drink. I do understand if they were stressed but as a manager she should never be rude to a customer and should want to know how to make the facility better. 11/19/25 @5:26pm
Atmosphere: 1
Food: 1
Service: 1
Emily Dawson (Emmy)
Bro. I deadass ordered a water bottle with my food, and this girl at the window was like that’s gonna be $12 I said no, I was told $8.46. So she went and got a manager. I go get my food, they forgot my water bottle.
Atmosphere: 1
Food: 4
Service: 1
Bronson Windeknecht
Got 6 nuggets instead of 4
Matt Ward
Hot food. Clean interior and exterior. Friendly and courteous staff. What you'd expect, the McDonald's Standard. 👍🏼✝️🇺🇲
I hate going through the drive thru and being told to drive up and wait a s then watch 2 people before you and 3 people after you get there food first !
Atmosphere: 5
Food: 4
Service: 4
Janeice Herron
It's only fresh certain times of the day.
Atmosphere: 4
Food: 3
Service: 4
Dan McTurnan
Just a bunch of idiots. They asked for drive through code, I gave it, asked again, i gave it. asked again at the window, I gave it. They said no, the drive thru code. I POINTED AT IT ON MY PHONE! "OH NO, NOT THAT ONE..." THE F ARE YOU TALKING ABOUT!?? SO HERES A FREE FRAPPE, I CANT HAVE IT APPARENTLY, GOOD LUCK!
Usually extremely slow even when no one is there. I've spent my entire lunch break waiting for a cheeseburger before. Just go to the one on Kingshighway/Mt Auburn. The people are much nicer and they're much more efficient.
Atmosphere: 1
Food: 1
Service: 1
The sort of McDonald's where you use your rewards points for a burger, and the app says that you used the points, but they tell you it didn't work. Your points disappeared, they tell you they don't know what happened and ask if you want to order something.
Atmosphere: 2
Food: 3
Service: 1
Place was packed and zero people at register. 3 women just staring there talking, ignoring customers in lobby. Drive through never moved the 20 minutes k was there before I geve up and left.
Atmosphere: 1
Food: 5
Service: 1
Jayme was a very sweet person, taking her time with our drinks to get them remade! I hope to see more of this great customer service. (Give her a raise.)
Atmosphere: 5
Food: 5
Service: 5
To give credit where it's due the food here is usually good & fresh / hot. I've had issues with orders, but I usually get what I order. I rarely have had a great or memorable customer service experience, until today. Sidel at drive thru window #1 was incredibly kind & she made my day!
Atmosphere: 3
Food: 5
Service: 4
How many terrible Google reviews are you going to receive before you actually care about the state of your business?
Atmosphere: 3
Food: 1
Service: 2
Horrible experience. Do not come to this McDonald’s if you are on a time crunch or want your order done correctly. The staff and management needs to work on customer service, making sure that they are doing orders correctly and Respectful considerate of customers time. I ordered a drink and I asked them multiple times if it was correct because I saw the person at the speaker put under the drink “special request” instead of the actual name of the drink but at each window they reassured me that it was correct but when I left, I realize it wasn’t the right drink so I had to turn all the way around and when I came back, it was more people so I went through the drive-through and the man told me to just pull through at the speaker and at the first window but when I got to the second window, apparently that was not OK and that’s when they decided to tell me to come inside after I waited 15 minutes. it was not like it was food. My thing is if it was really their policy, why didn’t anyone tell me before the second window that I could not go through the drive-through? I ended up calling the manager just to let them aware of the issue and to let them inform their employees that they should inform customers to come inside instead of waiting in the drive-through line in hopes to avoid this in the future but she simply did not care and instead was rude when I did go inside to exchange my drink. I do understand if they were stressed but as a manager she should never be rude to a customer and should want to know how to make the facility better.
11/19/25 @5:26pm
Atmosphere: 1
Food: 1
Service: 1
Bro. I deadass ordered a water bottle with my food, and this girl at the window was like that’s gonna be $12 I said no, I was told $8.46. So she went and got a manager. I go get my food, they forgot my water bottle.
Atmosphere: 1
Food: 4
Service: 1
Got 6 nuggets instead of 4
Hot food. Clean interior and exterior. Friendly and courteous staff. What you'd expect, the McDonald's Standard. 👍🏼✝️🇺🇲
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
terrible service.
Atmosphere: 1
Food: 2
Service: 1
I hate going through the drive thru and being told to drive up and wait a s then watch 2 people before you and 3 people after you get there food first !
Atmosphere: 5
Food: 4
Service: 4
It's only fresh certain times of the day.
Atmosphere: 4
Food: 3
Service: 4
Just a bunch of idiots. They asked for drive through code, I gave it, asked again, i gave it. asked again at the window, I gave it. They said no, the drive thru code. I POINTED AT IT ON MY PHONE! "OH NO, NOT THAT ONE..." THE F ARE YOU TALKING ABOUT!?? SO HERES A FREE FRAPPE, I CANT HAVE IT APPARENTLY, GOOD LUCK!
Manager needs replaced
Atmosphere: 1
Food: 1
Service: 1
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