Everytime I go here they mess my order up or the food has been sitting under the heat lamp to long
Landan Campbell
Placed a mobile order online about an hour and 45 minutes before I picked up the order at the store once I got to the store I went through the drive-through. Nobody answered on the mic so I went ahead and pulled forward. I proceeded to go to the front window And the lady asked me if I stopped at the window. I told her no because nobody was at the microphone when I pulled up and waited there for about 5 to 10 minutes then she proceeded to say why didn’t you just stop at the window and wait I said because there was nobody at the mic when we pulled up and waited about five minutes Then we proceeded to wait for another 20 minutes on our food that we had placed an hour and 45 minutes ago so time passes we get our food we end up bringing it all the way back home and we go to eat the food and one there’s either no pickles on it or no ketchup on it or it’s just the hamburger and a bun or they are extremely burnt. Also when we got to the point where I had told them why we were there The lady proceeded to barely walk around the corner, acting like she was doing something and she was on her phone for a good five minutes. Very shitty service.so highly do not recommend this McDonald’s
Chris Ford
First time I've had a big Mac in a long time and it was disappointing. It had a flavor I didn't remember.
John
Service bad
Jason Dunaway (Bama)
Great service, great employees. Several cute ones too 😏
karley childers
i ordered online and used my rewards to get a cheeseburger. I also ordered some nuggets along with it. When I checked my bag, i realized i didn’t receive my burger. no big deal, it happens. however, when i walked in to address the issue the employees stared at me like i was stupid. one of them barely talked to me and had some other girl come out. none of them were polite and it seemed like they have never heard of hospitality. when i finally received my burger, it was the worst thing i have ever tasted. it has the texture of stiff cardboard. not to mention my nuggets were scattered all over the bag. almost none of them are in the actual box and our fries are extremely soggy and disgusting. i will never come back to this location. do better and learn to use a customer service voice every once in awhile
Food: 1
Service: 1
emily green
I ordered through the mobile app and it would not let me check in so I went inside. After being inside they made my boyfriend pay for the order because my card was pending? Which was their fault. Anyways I was PROMISED by the very rude manager that my card would be refunded. 2 days later and my boyfriend and I were BOTH charged for the singular order we got (which was cold because they refused to give me my food) Anyways I called today and they were yet again rude and told me to contact my bank.
Unorganized and the managers should be properly trained in how to work the app and how to correctly charge people. Also a class in customer service would be a huge help.
Going through all this for a cold egg McMuffin and a watered down iced coffee is crazy.
Atmosphere: 1
Food: 1
Service: 1
Jay Townsend
It's fast food. Nothing fancy here.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Mcmuffin with Egg
Andy Lee
Broken ice cream machines, poor customer service. Could be better
dave verjan
I went in to purchase a caramel frappe, stood in line for 10 minutes, then stood around for 20 waiting on my Frappe, I got tired of waiting and left. Thank you for taking my money and not giving me my food or product.
Awful experience. Don’t use the mobile app and don’t expect them to help you when THEY CHARGE YOU TWICE. I can get past a lot but being rude to me and holding my food hostage while you then charge me and my boyfriend for the same order is crazy.
Whoever worked Sunday morning manager, I hope that you have the day you deserve and I hope you learn how to do your job correctly ❤️
Kendall Holloway
I received raw bacon at this location.
Atmosphere: 1
Food: 1
Service: 1
Arayvia Lee
THE MOST HORRIBLE CUSTOMER SERVICE EVER & the manager there needs to be fired she doesn’t communicate or comprehend well at all she’s very defensive and not understanding about anything !!!!
Atmosphere: 1
Food: 3
Service: 1
Ben Allen
I went this afternoon to grab something quick for my kids the gentleman that was working the front counter was amazing and respectful you don’t see that that much at a fast food restaurant he was taking orders and helping out in the back and always has a smile on his face super friendly
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Jeffrey Pratis
Horrible service it's this way anytime I go there always people just standing around while there's a bunch of customers waiting on their food
Everytime I go here they mess my order up or the food has been sitting under the heat lamp to long
Placed a mobile order online about an hour and 45 minutes before I picked up the order at the store once I got to the store I went through the drive-through. Nobody answered on the mic so I went ahead and pulled forward. I proceeded to go to the front window And the lady asked me if I stopped at the window. I told her no because nobody was at the microphone when I pulled up and waited there for about 5 to 10 minutes then she proceeded to say why didn’t you just stop at the window and wait I said because there was nobody at the mic when we pulled up and waited about five minutes Then we proceeded to wait for another 20 minutes on our food that we had placed an hour and 45 minutes ago so time passes we get our food we end up bringing it all the way back home and we go to eat the food and one there’s either no pickles on it or no ketchup on it or it’s just the hamburger and a bun or they are extremely burnt. Also when we got to the point where I had told them why we were there The lady proceeded to barely walk around the corner, acting like she was doing something and she was on her phone for a good five minutes. Very shitty service.so highly do not recommend this McDonald’s
First time I've had a big Mac in a long time and it was disappointing. It had a flavor I didn't remember.
Service bad
Great service, great employees. Several cute ones too 😏
i ordered online and used my rewards to get a cheeseburger. I also ordered some nuggets along with it. When I checked my bag, i realized i didn’t receive my burger. no big deal, it happens. however, when i walked in to address the issue the employees stared at me like i was stupid. one of them barely talked to me and had some other girl come out. none of them were polite and it seemed like they have never heard of hospitality. when i finally received my burger, it was the worst thing i have ever tasted. it has the texture of stiff cardboard. not to mention my nuggets were scattered all over the bag. almost none of them are in the actual box and our fries are extremely soggy and disgusting. i will never come back to this location. do better and learn to use a customer service voice every once in awhile
Food: 1
Service: 1
I ordered through the mobile app and it would not let me check in so I went inside. After being inside they made my boyfriend pay for the order because my card was pending? Which was their fault. Anyways I was PROMISED by the very rude manager that my card would be refunded. 2 days later and my boyfriend and I were BOTH charged for the singular order we got (which was cold because they refused to give me my food)
Anyways I called today and they were yet again rude and told me to contact my bank.
Unorganized and the managers should be properly trained in how to work the app and how to correctly charge people. Also a class in customer service would be a huge help.
Going through all this for a cold egg McMuffin and a watered down iced coffee is crazy.
Atmosphere: 1
Food: 1
Service: 1
It's fast food. Nothing fancy here.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Mcmuffin with Egg
Broken ice cream machines, poor customer service. Could be better
I went in to purchase a caramel frappe, stood in line for 10 minutes, then stood around for 20 waiting on my Frappe, I got tired of waiting and left. Thank you for taking my money and not giving me my food or product.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awful experience. Don’t use the mobile app and don’t expect them to help you when THEY CHARGE YOU TWICE. I can get past a lot but being rude to me and holding my food hostage while you then charge me and my boyfriend for the same order is crazy. Whoever worked Sunday morning manager, I hope that you have the day you deserve and I hope you learn how to do your job correctly ❤️
I received raw bacon at this location.
Atmosphere: 1
Food: 1
Service: 1
THE MOST HORRIBLE CUSTOMER SERVICE EVER & the manager there needs to be fired she doesn’t communicate or comprehend well at all she’s very defensive and not understanding about anything !!!!
Atmosphere: 1
Food: 3
Service: 1
I went this afternoon to grab something quick for my kids the gentleman that was working the front counter was amazing and respectful you don’t see that that much at a fast food restaurant he was taking orders and helping out in the back and always has a smile on his face super friendly
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Horrible service it's this way anytime I go there always people just standing around while there's a bunch of customers waiting on their food
Atmosphere: 1
Food: 1
Service: 1
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