Wendy's
2342 Grand Ave, Carthage
(417) 358-1414
Recent Reviews
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Second time in two weeks coming here and the service is terrible, long waits to get food when not even busy and the food you get is old and stale.
Atmosphere: 1
Food: 1
Service: 1
I paid over 10 dollars for a BROWN salad. Pretty sure its supposed to be green..im pretty irked. I took a picture id be MORE than happy to come in and show the manager.
Atmosphere: 3
Food: 2
Service: 4
Entire place was dirty. Food was cold, even nuggets and fries were terrible. The salad had rotten lettuce. I thought it couldn’t get worst until we finished our meals and our kids hadn’t gotten their toys we specifically asked about before the meal (if you have toddlers, you know how specific/excited they get about small things), they ran out of the toys on display and refused to let us pay for the display ones they were just going to throw in the trash. The cashier was fine but management is clearly not.
Atmosphere: 1
Food: 1
Service: 1
I ate there today. To kind of see what was going on as far as them being my one of my favorite restaurants at one point crispy chickens were good but the fries were just old and cold I was very disappointed and now I can kind of see why it's going downhill and shutting down. I didn't want to be rude and inconvenience anybody by asking for fresh fries after being served other ones cuz it feels awkward and I don't like confrontation and then I feel like I'm overzealous but those fries were legitimately nasty and barely warm it all and old... :(
Atmosphere: 2
Food: 2
Service: 3
I was disappointed in my order getting mixed up all three times I went there in 3 days. The service was not great ether. It was also not as clean as most of the other Wendy’s. I like the Wendy’s brand but this store is subpar.
Atmosphere: 2
Food: 3
Service: 2
On the night of 10-5-25, I went through their drive through. I pulled up to the speaker and sat there for 5 min with no answer from the speaker. Workers. I pulled around to the window and there was no one in there. I decided to come back about 15 min later to experience the same thing except the kid I'm the drive through told me I had to go back around to the speaker. I then sat there for another 5 min waiting for an answer. All I ordered was a small frosty. It took them 10 min to make that. The kid and the crew inside looked very very high. And then after I was handed my frosty, I had to get the attention of them again because the crew member didn't give me back my card. Very terrible service. No place should have workers inside of it working while clearly high.
Atmosphere: 1
Food: 2
Service: 1
Most nasty food o have eaten there everything was cold tea was sour bad waiting time was of $40.00 just my hard earned money nasty food
Atmosphere: 1
Food: 1
Service: 2
Nothing but immature kids running this place in the evening. Waited 20 minutes for cold stale food. There was no one in the drive thru or inside & 4 people working. I could hear them talking & laughing the whole time I waited for my food. No reason for it to have taken that long. I checked my food before leaving & I was upset because it was not fresh at all after waiting that long. I thought well whatever I don’t want to wait even longer so I just went home. When getting home to eat my burger was hard & stale & cold. Fries & nuggets were stale & cold. I tried going up there & getting a refund & explained they never gave me my receipt. The manager told me there was nothing he could do. I asked if he could look up my receipt with the time I was there or by my card & he told me no. I also know the kid at the register could recognize me & could’ve just said yes she was here just 30 minutes ago. The manager then proceeded to laugh in my face with the other kids that work there. How miserable do you have to be to treat someone like that. Especially to someone who had not ate all day & received horrible food & service. Not to mention, the car outside that was honking & trying to get the attention of the kids inside working. Immature. Disrespectful. Higher than a kite kids working. Just rude & gross.
Atmosphere: 1
Food: 1
Service: 1
Food was great but this is what I got for fries. My husband’s was full but not the second one.
Atmosphere: 4
Food: 3
Service: 4
They mopped with dirty water and there floors were nasty food was good
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Nasty floors they where moping with dirty water while we sat there and ate
Atmosphere: 1
Food: 2
Service: 1
The lady at the window said nothing to me the whole time she handed food out and when I paid. I’m not mad just disappointed.
Atmosphere: 2
Food: 4
Service: 1
It's Wendy's they had a good breakfast special, great value
Food: 4
Service: 4
New management has really turned this store around.
Atmosphere: 5
Food: 5
Service: 5
Ordered the frosty cold brew with caramel and whatever was given to us was not correct.
Atmosphere: 4
Food: 3
Service: 5
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