Many of the one-star reviews are outdated here, situation has improved with new management and employees, could always change but food is always fresh, is never handled with bare hands and its especially not having any half-filled cups, it's always filled to the brim. Always willing to own up to their mistakes by offering extra free products or otherwise. Overall, just a huge difference from a lot of these negative reviews as of the time of this review's posting. Make sure you make your allergies known as well, they are very friendly and always make it fresh for people with allergies.
Clayton Moore
Every time I go they never have peperoni ready I'm done they always have everything else but what people want
Humaun Kabir
I went to this place at 5:05pm tried to order 2 sweet almond pretzels but employee said we can’t take order now because will close soon. I most of the day I buy it for my daughter it is takes only 5-10 minutes . I’m really disappointed no more this place.
Service: 1
Dustythe2nd
I watched them handle food with bare hands and when I asked about it I was told I didn’t have to eat it. The girl at the register told me she didn’t have time to hear my complaint. The manager said he was allowed to handle food with his bare hands and was agreeable about not hearing complaints. Not the picture of customer service I would want to paint with a long line of customers standing there. This generation of employees you have working there is appalling. I’m choosing to eat elsewhere. I will not spend money somewhere that disrespects their customers that simply ask a question.
Atmosphere: 1
Food: 5
Service: 1
Tiffany Sandstrom
Their pretzels are great. Only downside is how the prices have gone up but that's with everything these days.
Hannah Fairbourn
Super nice employees and classic good pretzels
Atmosphere: 4
Food: 5
Service: 5
Cynthia Lamb
Today is the first time I have heard of Auntie Anne's. I thought I would give it a try, but after reading the comments, I decided this does not seem like someplace I would want to eat.
Atmosphere: 4
Hannah Cole
Went in to get pretzles but the ones I wanted would take a min to cook so I was alright with that, sat down and was never called for them and on top of it I could clearly see the lady that took my order slink away into the back and clearly saw her peaking back at me to see If I've left just the worst customer service I've ever seen in my life
Atmosphere: 1
Food: 1
Service: 1
Logan Deal
Hasn’t accepted gift cards for one week and counting.
aishwarya goud
Worst pretzel ever, we were given burnt pretzel hiding them in neatly packed bag.
Many of the one-star reviews are outdated here, situation has improved with new management and employees, could always change but food is always fresh, is never handled with bare hands and its especially not having any half-filled cups, it's always filled to the brim. Always willing to own up to their mistakes by offering extra free products or otherwise. Overall, just a huge difference from a lot of these negative reviews as of the time of this review's posting. Make sure you make your allergies known as well, they are very friendly and always make it fresh for people with allergies.
Every time I go they never have peperoni ready I'm done they always have everything else but what people want
I went to this place at 5:05pm tried to order 2 sweet almond pretzels but employee said we can’t take order now because will close soon. I most of the day I buy it for my daughter it is takes only 5-10 minutes . I’m really disappointed no more this place.
Service: 1
I watched them handle food with bare hands and when I asked about it I was told I didn’t have to eat it. The girl at the register told me she didn’t have time to hear my complaint. The manager said he was allowed to handle food with his bare hands and was agreeable about not hearing complaints. Not the picture of customer service I would want to paint with a long line of customers standing there. This generation of employees you have working there is appalling. I’m choosing to eat elsewhere. I will not spend money somewhere that disrespects their customers that simply ask a question.
Atmosphere: 1
Food: 5
Service: 1
Their pretzels are great. Only downside is how the prices have gone up but that's with everything these days.
Super nice employees and classic good pretzels
Atmosphere: 4
Food: 5
Service: 5
Today is the first time I have heard of Auntie Anne's. I thought I would give it a try, but after reading the comments, I decided this does not seem like someplace I would want to eat.
Atmosphere: 4
Went in to get pretzles but the ones I wanted would take a min to cook so I was alright with that, sat down and was never called for them and on top of it I could clearly see the lady that took my order slink away into the back and clearly saw her peaking back at me to see If I've left just the worst customer service I've ever seen in my life
Atmosphere: 1
Food: 1
Service: 1
Hasn’t accepted gift cards for one week and counting.
Worst pretzel ever, we were given burnt pretzel hiding them in neatly packed bag.
Restaurantji Recommends
Over priced
Took 20mins for one pretzel when I was the only person there.
The pretzels were very greasy and was quite expensive, they were good though
Over priced
I don’t go here but about once a year, but I love this place!! I’m looking forward to visiting again for my birthday in a couple of weeks. ??
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