It is sad to see how quality has gone downhill. My favorite has always been Rocky Road. I got two scoops and halfway through pulled out a long hair and the ice cream was freezer burnt to the point it was not edible. I took the ice cream back and was told I cannot get a refund!!!! It needs to go through an 800 number. I called the 800 number to be told the refund needs to be processed by the store owner. All this hassle to get my $6 back!!!! Just keep it, seems they need it more than I do.
That is absolutely RIDICULOUS!
Atmosphere: 1
Food: 1
Service: 1
Carla
Got the Dunkin munchkin bucket. They weren't very friendly and the donut holes were dried out and nothing like the photo. Disappointed to say the least.
Atmosphere: 3
Food: 1
Service: 1
Carlatried
Got the Dunkin munchkin bucket. They weren't very friendly and the donut holes were dried out and nothing like the photo. Disappointed to say the least.
Atmosphere: 3
Food: 1
Service: 1
Nathan Epperson
Was in there like less then 30 minutes ago and The staff were pretty rude, laughing at any questions/concerns me, my wife and sister in law had No where on the board said the cones (like the sugar cone) was an extra $0.50 cents When the ice cream was in our bowl or cones we had the ice cream tasted slightly freezer burnt and spoiled Could taste the spoiled part and the cones were stale as hell like they were left their for a couple weeks at least without being replaced now Me, my wife, sister in law and my oldest child is sick now I wouldn't recommend and my wifes cone has a hair strain in the ice cream They also were not wearing hair nets or gloves I'm pretty sure they need we are not gonna go back at all
Atmosphere: 1
Food: 1
Service: 1
lady death
The employees where rude,they didn't have that a cone was an extra 50¢, the ice cream tasted spoiled and now we're sick
Atmosphere: 1
Food: 1
Service: 1
Kirstin C
The ice cream went bad . Made us sick . Never go there .
Atmosphere: 1
Food: 1
Service: 1
Donna Minnick
Ice cream was terrible. Lazy kids doing nothing. VERY DIRTY STORE. I will not go back!
Atmosphere: 1
Food: 1
Service: 1
Perri Misenheimer
There were two people working, both wearing drive-thru headsets. We waited 5 minutes before finally being acknowledged. They were out of many flavors and mixed up the flavors of ice cream for the banana splits we ordered.
Em
wWe tried to go here before it closed at 8 and they turned the lights off early and sat on the ground so we wouldn’t see that they were still there. Very disappointing…
Betsy Yost
We were greeted with “just so you know we close in 3 minutes” so we walked out.
Walked in at 3pm with the kids after school for a last day of school treat and the employees were lounging in one corner with 2 other people while the rest of all the chairs were shoved up in front of the ordering counters. They had apparently cleaned the floors but everything was dry.Several ice cream flavors were empty and out of stock, employees didn’t seem to care about anything.Ice cream tubs were gummy on top and looked nasty. One kid ordered a banana split and the two employees never made it, just stared at us while other customers looked at the dilapidated ice cream selection.I had to move the chairs out from in front of the ice cream display for other customers to see.It appears as though the employee’s friends were the other ones sitting in the corner… Just lounging, not eating or buying anything just taking up the only space to sit.Pitiful demonstration of business practice.The manager should be totally ashamed. At least the floor was clean. Lol
Matt Burns
Don't pay attention to the website for hours of operation. They close whenever they want. Walked here at 6:30 and they were closed when the website said open until 8.
It is sad to see how quality has gone downhill. My favorite has always been Rocky Road. I got two scoops and halfway through pulled out a long hair and the ice cream was freezer burnt to the point it was not edible. I took the ice cream back and was told I cannot get a refund!!!! It needs to go through an 800 number. I called the 800 number to be told the refund needs to be processed by the store owner. All this hassle to get my $6 back!!!! Just keep it, seems they need it more than I do.
That is absolutely RIDICULOUS!
Atmosphere: 1
Food: 1
Service: 1
Got the Dunkin munchkin bucket. They weren't very friendly and the donut holes were dried out and nothing like the photo. Disappointed to say the least.
Atmosphere: 3
Food: 1
Service: 1
Got the Dunkin munchkin bucket. They weren't very friendly and the donut holes were dried out and nothing like the photo. Disappointed to say the least.
Atmosphere: 3
Food: 1
Service: 1
Was in there like less then 30 minutes ago and
The staff were pretty rude, laughing at any questions/concerns me, my wife and sister in law had
No where on the board said the cones (like the sugar cone) was an extra $0.50 cents
When the ice cream was in our bowl or cones we had the ice cream tasted slightly freezer burnt and spoiled
Could taste the spoiled part and the cones were stale as hell like they were left their for a couple weeks at least without being replaced now
Me, my wife, sister in law and my oldest child is sick now I wouldn't recommend and my wifes cone has a hair strain in the ice cream
They also were not wearing hair nets or gloves I'm pretty sure they need we are not gonna go back at all
Atmosphere: 1
Food: 1
Service: 1
The employees where rude,they didn't have that a cone was an extra 50¢, the ice cream tasted spoiled and now we're sick
Atmosphere: 1
Food: 1
Service: 1
The ice cream went bad . Made us sick . Never go there .
Atmosphere: 1
Food: 1
Service: 1
Ice cream was terrible. Lazy kids doing nothing. VERY DIRTY STORE. I will not go back!
Atmosphere: 1
Food: 1
Service: 1
There were two people working, both wearing drive-thru headsets. We waited 5 minutes before finally being acknowledged. They were out of many flavors and mixed up the flavors of ice cream for the banana splits we ordered.
wWe tried to go here before it closed at 8 and they turned the lights off early and sat on the ground so we wouldn’t see that they were still there. Very disappointing…
We were greeted with “just so you know we close in 3 minutes” so we walked out.
Restaurantji Recommends
Great customer service
Not nice employees and no root beer floats??
Walked in at 3pm with the kids after school for a last day of school treat and the employees were lounging in one corner with 2 other people while the rest of all the chairs were shoved up in front of the ordering counters. They had apparently cleaned the floors but everything was dry.Several ice cream flavors were empty and out of stock, employees didn’t seem to care about anything.Ice cream tubs were gummy on top and looked nasty. One kid ordered a banana split and the two employees never made it, just stared at us while other customers looked at the dilapidated ice cream selection.I had to move the chairs out from in front of the ice cream display for other customers to see.It appears as though the employee’s friends were the other ones sitting in the corner… Just lounging, not eating or buying anything just taking up the only space to sit.Pitiful demonstration of business practice.The manager should be totally ashamed. At least the floor was clean. Lol
Don't pay attention to the website for hours of operation. They close whenever they want. Walked here at 6:30 and they were closed when the website said open until 8.
Employees were rude
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