Firehouse Subs Columbia Broadway

I want to start by saying that I LOVE Firehouse Subs. My co worker always buys them for us for lunch. I’ve never heard of this business before working with her. Today I decided to order them on my own. It was my first time using the app. I accidentally ordered my sandwich without bread. I told the man at the counter & he went to tell the manger. They both returned to the counter with condescending attitudes. The manager was literally talking about me while I was standing right there. Then he tells me that he would remake it this time but I should pay attention. I was baffled because I knew I made a mistake. I had no problem with purchasing just bread on the side. I also never asked for my sandwich to be remade. I didn’t like the way they made me feel. It was like I was the worst customer and this was the biggest inconvenience. When my sandwich was remade, they slapped my box on the counter, didn’t put it in a new bag or even the old bag & walked away. I couldn’t even say thank you or that I apologize… so I just shook my head & said “great customer service”. I don’t think I’ll ever return again.

Atmosphere: 1

Service: 1

1 of the best in town!! The bread is warm and so soft!

Atmosphere: 5

Food: 5

Service: 5

The food is hot and absolutely amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meatball Left Brisket Right

Can't remember the guy's name, I know his favorite sandwich is the thanksgiving sandwich, he mentioned he ate it almost everyday. He was very kind, VERY helpful, and I wish a lot more people in customer service were like him. He Truly made my day.

Atmosphere: 5

Food: 5

Service: 5

The Best subs

Atmosphere: 5

Food: 5

Service: 5

THESE FOLKS IS WORKING HARD!! Placed an online order today. Said it was gonna be ready around 12:25. I get there and sure enough there's 40 track and field athletes all there waiting on their food. I thought for sure I'd be there till 1. I got out of there at 12:26! Salute to everyone working there today?

Atmosphere: 5

Food: 5

Service: 5

Excellent subs and a great cause. Still my favorite

Atmosphere: 5

Food: 5

Service: 5

Very good sandwiches. Good employees. Keeps tables clean

Kid-friendliness: Fire hats give away

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Waited about 20 min for a sandwich.

Atmosphere: 4

Food: 4

Service: 2

The brisket sandwich was nasty. Fatty and stringy pieces of meat. No flavor. The cheese. What cheese? Barbeque sauce? About half a teaspoon. I used to get brisket sandwiches here all the time. This is not brisket!!!!!!!! $20 down the drain. We will not be back!

Atmosphere: 4

Food: 1

Service: 4

Going downhill. When this location first opened the subs were great, now doesn't taste as good and a fourth of my sub was just bread. SMH. Service is still good

Atmosphere: 3

Food: 1

Service: 4

This time I ordered the jerk sandwich. It wasn’t my favorite. But that was my fault for ordering. Great service and clean environment.

Atmosphere: 4

Food: 3

Service: 4

Nice place have quick bite. Loved the food.

Parking: Plainly of parking but if tou visit during rush hour you may have to park a bit far.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Turkey Bacon Ranch

Food was delicious! The wait time was short and the staff was awesome!!! Loved it. Will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

The food was fresh. The employees were polite and helpful.