On four occasions now, we have ordered door dash and they tell our drives it was already picked up when it never was. Was getting frustrated with door dash when it's this location. Worst customer service over the phone, wouldn't ask for our information and didn't care one bit.
Atmosphere: 1
Food: 1
Service: 1
Amanda Lane
I was doing business in the next shop over. The papa John’s delivery driver backed into my car and then refused to give me their insurance info. Then had their coworker come outside to yell at and threaten me if I called the cops she would tell them she saw me drive into the back of her car.I reported the incident to papa John’s and I will never do business at this location. I can’t eat the food knowing these are the kind of people preparing it.The vehicle was a red Mazda 3 with plates RK8R4L. I don’t drive by the store anymore I go around to avoid their delivery drivers now. Even in the photo you can see how poorly she parked and almost hit the other car in the parking spot.
Evan Hardebeck
Third time for carry out where the app said it was ready and it wasn't. I waited 30 minutes standing in the store after telling them who I was and they never told me my order was ready despite standing 3 feet from the register waiting. 3rd party drivers flooded the "lobby", or the 12 square feet we could. No bathroom or seats in the store. The store is a disaster, papa johns needs to cancel their franchise agreement with whomever owns the place. The workers are doing the best they can but need good management and an owner who cares.
Atmosphere: 1
Food: 3
Service: 1
Robert Marsh
Always ready on time!
Atmosphere: 5
Food: 5
Service: 5
Josie Naikoi
BEWARE: They ate our food! If you notice towards the right of our Cinnamon Pull Aparts there's a chunk missing, and whoever ate it then took the time to cover the bottom of the pan with FROSTING to camouflage it. We called the manager who said they'd give us a full refund on our entire order. Five minutes later we get a call from the Timothy, the 'actual manager' who said, "That wasn't the manager you talked to but an employee, and I can only give you a refund on the Pull Aparts. If you want a new batch, you'll have to pay for delivery." Then he tried to blame our Door Dasher, as if the Dasher had frosting in her car to cover up the bottom of the pan with. Good one. This is just gross. Shame on you!
Atmosphere: 1
Food: 1
Service: 1
Leslie Rosenthal
Well I'm a part-time door dash operator. I was at this location if that's the photograph I took to show my customer that I was there but I had the darn this time to get there because the GPS maps told me how to get there. But I didn't see the place I hadn't been there before and it was night time. GPS kept saying your destination is to the right but I look to the right and I seen nothing and there's a grocery store in that shopping area or that strip mall and its lights were on sign lights every business that I seen that I seen their lights run their signs and some of the lights were on inside the business but I didn't see Papa John's Pizza at all until I seen another vehicle that had a Papa John's light on top of the roof I said okay well there's a Papa John's delivery car where is Papa John's though and I just and I finally thought well been serious okay I'm right here but where and it was right there on the corner but you know what The reason why I couldn't find it or see it never been there before was because their sign above the entrance way to get in the store was burnt out yeah the light was not on so therefore I could not find Papa John's which is a red lettering it was not on The sign was not lit up at night time everybody else assigns was lit up everyone else's signs were lit up except Papa John's yeah the lights on and people were working right there there's a lady working but her outdoor sign light was off and I'm adoredash operator trying to find the restaurant made me feel like a real fool. So I go in there and I'm talking to the customer voice to text telling her about how hard it was for me to find that place and the worker behind the cashier said something about why I don't want to have to call DoorDash support tonight I said you can call them all you want I don't care You're the one that don't have your sign light on outside you had the lights are on and hear you're working but nobody could find you I couldn't find you and I'm talking to this to the customer not you buddy or DoorDash I said I'm my own boss. They did give me the meal shoved it at me held the door open for me to get out and then tell me I couldn't park where I parked I told the girl I said I can park wherever I want to park this is just a parking lot is not a street I didn't block any entrance ways nor did I block any roads it's in a parking lot I said I didn't have a very good experience here because your light was out you didn't pay your sign light bill but you paid your working light bill so you can work inside yeah that's my only complain about this place Papa John's didn't turn on their sign light I couldn't find it at night I found it but it was difficult. And then when I spoke about it to the people working they got triggered off of me expressing myself about not being able to see their sign outside at night cuz the light wasn't on inside of it.
Atmosphere: 1
Service: 2
Jamison Bryant
BEWARE THEY SERVE OLD CHEESE TO CUSTOMERS.We order from here regularly the last 3 experiences have just been terrible.Most recent order was last night (September 29th), I couldn't even stomach the pizza cause it tasted bad (cheese tasted sour/bad). The quality of both pizzas was poor. I immediately called and spoke to the manager on duty (Zach I think was the name), who admitedly stated the cheese may have been old and now there was a fresh bin of cheese available; he offered efforts to make it right but by this time it was close to closing (I ordered around 11:45 pm after waiting for delivery I called around 12:30am) and I had just complained I was not willing to risk retaliation. I opted to receive the credit back to my account (mind you not a refund even though both pizzas were discarded and not eaten) and I have yet to receive the credit. I shouldn't have to follow up on this matter, And I'm not going to. At this point the only way to make this right would be to refund my order.I instead opt to leave a review. Beware when ordering from this establishment late at night, old cheese is ok to serve to customers. We will be taking our business elsewhere.
Food: 1
Service: 2
Christy W
Had a to go order that was ready in 20 minutes at dinner time on a Saturday.
Atmosphere: 5
Food: 4
Service: 5
Mike Bell
First time to have it yesterday, it was Awesome
Kelvin Shepard
Papa John's pizza surpassed my expectations with its amazing quality and taste. The crust was perfectly baked, the toppings were generous and fresh, and the attention to detail in preparation was evident. The service was excellent, and the pizzas arrived hot and fresh. I highly recommend trying Papa John's for a truly delicious pizza experience that won't disappoint.
Ordered and paid over the phone, and waited over an hour just for the manager or driver to never call me about the order. The driver, for some reason, put in the wrong address, and returned my food to the store? They then canceled my order. After, they proceeded to close the store, and the person on the phone really didn't seem to care. No food and terrible service aftet over an hour. Not a fan.
Steve Thompson
Our family is very busy and I usually get pizza from this particular store 1-2 times a month. Carryout and delivery, about the same frequency. I can't remember a time they have messed anything up... Always friendly and quick. Recommend.
MacKenzie O'Neill
This is literally how my "pasta bowl" arrived from door dash. Are you serious
Drew Gandy
Very efficient ordering process and pizza was made on time (actually quicker than the estimated time) and was delicious as always.
TheYaggablues
I love this location. I order when I leave work and the pizza is ready in 10min or less and you don't even have to get out of your car.
On four occasions now, we have ordered door dash and they tell our drives it was already picked up when it never was. Was getting frustrated with door dash when it's this location. Worst customer service over the phone, wouldn't ask for our information and didn't care one bit.
Atmosphere: 1
Food: 1
Service: 1
I was doing business in the next shop over. The papa John’s delivery driver backed into my car and then refused to give me their insurance info. Then had their coworker come outside to yell at and threaten me if I called the cops she would tell them she saw me drive into the back of her car.I reported the incident to papa John’s and I will never do business at this location. I can’t eat the food knowing these are the kind of people preparing it.The vehicle was a red Mazda 3 with plates RK8R4L. I don’t drive by the store anymore I go around to avoid their delivery drivers now. Even in the photo you can see how poorly she parked and almost hit the other car in the parking spot.
Third time for carry out where the app said it was ready and it wasn't. I waited 30 minutes standing in the store after telling them who I was and they never told me my order was ready despite standing 3 feet from the register waiting. 3rd party drivers flooded the "lobby", or the 12 square feet we could. No bathroom or seats in the store. The store is a disaster, papa johns needs to cancel their franchise agreement with whomever owns the place. The workers are doing the best they can but need good management and an owner who cares.
Atmosphere: 1
Food: 3
Service: 1
Always ready on time!
Atmosphere: 5
Food: 5
Service: 5
BEWARE: They ate our food! If you notice towards the right of our Cinnamon Pull Aparts there's a chunk missing, and whoever ate it then took the time to cover the bottom of the pan with FROSTING to camouflage it. We called the manager who said they'd give us a full refund on our entire order. Five minutes later we get a call from the Timothy, the 'actual manager' who said, "That wasn't the manager you talked to but an employee, and I can only give you a refund on the Pull Aparts. If you want a new batch, you'll have to pay for delivery." Then he tried to blame our Door Dasher, as if the Dasher had frosting in her car to cover up the bottom of the pan with. Good one. This is just gross. Shame on you!
Atmosphere: 1
Food: 1
Service: 1
Well I'm a part-time door dash operator. I was at this location if that's the photograph I took to show my customer that I was there but I had the darn this time to get there because the GPS maps told me how to get there. But I didn't see the place I hadn't been there before and it was night time. GPS kept saying your destination is to the right but I look to the right and I seen nothing and there's a grocery store in that shopping area or that strip mall and its lights were on sign lights every business that I seen that I seen their lights run their signs and some of the lights were on inside the business but I didn't see Papa John's Pizza at all until I seen another vehicle that had a Papa John's light on top of the roof I said okay well there's a Papa John's delivery car where is Papa John's though and I just and I finally thought well been serious okay I'm right here but where and it was right there on the corner but you know what The reason why I couldn't find it or see it never been there before was because their sign above the entrance way to get in the store was burnt out yeah the light was not on so therefore I could not find Papa John's which is a red lettering it was not on The sign was not lit up at night time everybody else assigns was lit up everyone else's signs were lit up except Papa John's yeah the lights on and people were working right there there's a lady working but her outdoor sign light was off and I'm adoredash operator trying to find the restaurant made me feel like a real fool. So I go in there and I'm talking to the customer voice to text telling her about how hard it was for me to find that place and the worker behind the cashier said something about why I don't want to have to call DoorDash support tonight I said you can call them all you want I don't care You're the one that don't have your sign light on outside you had the lights are on and hear you're working but nobody could find you I couldn't find you and I'm talking to this to the customer not you buddy or DoorDash I said I'm my own boss. They did give me the meal shoved it at me held the door open for me to get out and then tell me I couldn't park where I parked I told the girl I said I can park wherever I want to park this is just a parking lot is not a street I didn't block any entrance ways nor did I block any roads it's in a parking lot I said I didn't have a very good experience here because your light was out you didn't pay your sign light bill but you paid your working light bill so you can work inside yeah that's my only complain about this place Papa John's didn't turn on their sign light I couldn't find it at night I found it but it was difficult. And then when I spoke about it to the people working they got triggered off of me expressing myself about not being able to see their sign outside at night cuz the light wasn't on inside of it.
Atmosphere: 1
Service: 2
BEWARE THEY SERVE OLD CHEESE TO CUSTOMERS.We order from here regularly the last 3 experiences have just been terrible.Most recent order was last night (September 29th), I couldn't even stomach the pizza cause it tasted bad (cheese tasted sour/bad). The quality of both pizzas was poor. I immediately called and spoke to the manager on duty (Zach I think was the name), who admitedly stated the cheese may have been old and now there was a fresh bin of cheese available; he offered efforts to make it right but by this time it was close to closing (I ordered around 11:45 pm after waiting for delivery I called around 12:30am) and I had just complained I was not willing to risk retaliation. I opted to receive the credit back to my account (mind you not a refund even though both pizzas were discarded and not eaten) and I have yet to receive the credit. I shouldn't have to follow up on this matter, And I'm not going to. At this point the only way to make this right would be to refund my order.I instead opt to leave a review. Beware when ordering from this establishment late at night, old cheese is ok to serve to customers. We will be taking our business elsewhere.
Food: 1
Service: 2
Had a to go order that was ready in 20 minutes at dinner time on a Saturday.
Atmosphere: 5
Food: 4
Service: 5
First time to have it yesterday, it was Awesome
Papa John's pizza surpassed my expectations with its amazing quality and taste. The crust was perfectly baked, the toppings were generous and fresh, and the attention to detail in preparation was evident. The service was excellent, and the pizzas arrived hot and fresh. I highly recommend trying Papa John's for a truly delicious pizza experience that won't disappoint.
Restaurantji Recommends
Ordered and paid over the phone, and waited over an hour just for the manager or driver to never call me about the order. The driver, for some reason, put in the wrong address, and returned my food to the store? They then canceled my order. After, they proceeded to close the store, and the person on the phone really didn't seem to care. No food and terrible service aftet over an hour. Not a fan.
Our family is very busy and I usually get pizza from this particular store 1-2 times a month. Carryout and delivery, about the same frequency. I can't remember a time they have messed anything up... Always friendly and quick. Recommend.
This is literally how my "pasta bowl" arrived from door dash. Are you serious
Very efficient ordering process and pizza was made on time (actually quicker than the estimated time) and was delicious as always.
I love this location. I order when I leave work and the pizza is ready in 10min or less and you don't even have to get out of your car.